robev Posted January 22, 2017 Posted January 22, 2017 My website is on Tommy. I'm able to connect to ftp using my browser but if I use filezilla (v3.24.0) it can't connect. Status: Resolving address of ftp.robbiewolfe.heliohost.orgStatus: Connecting to 65.19.143.6:21...Status: Connection established, waiting for welcome message...Status: Initializing TLS...Status: Verifying certificate...Status: TLS connection established.Status: Logged inStatus: Retrieving directory listing...Command: PWDResponse: 257 "/" is your current locationCommand: TYPE IResponse: 200 TYPE is now 8-bit binaryCommand: PORT 127,0,0,1,221,39Response: 500 I won't open a connection to 127.0.0.1 (only to 172.56.2.87)Command: PASVResponse: 227 Entering Passive Mode (65,19,143,6,13,242)Command: MLSDError: Connection timed out after 20 seconds of inactivityError: Failed to retrieve directory listing I can't tell if the issue is on my end or your end...
Krydos Posted January 22, 2017 Posted January 22, 2017 Open FilezillaClick File >> Site ManagerClick New SiteType "Tommy SFTP" and press enterIn Host field type "tommy.heliohost.org"In Port field type "1342"In Protocol dropdown select "SFTP - SSH File Transfer Protocol"In Logon Type dropdown select "Normal"In User field type your cPanel usernameIn Password field type your cPanel passwordClick ConnectApprove the remote server key, and check the box to not ask you about this server again.
robev Posted January 22, 2017 Author Posted January 22, 2017 It worked last night but now I'm getting a new error: received unexpected end-of-file from sftp server
Krydos Posted January 22, 2017 Posted January 22, 2017 Do you get that error when you log in, or when you change directories, or when you upload something, or when you change permissions, or when?
Krydos Posted January 22, 2017 Posted January 22, 2017 That's odd. SFTP on Tommy is still working for me just fine. Try going to https://tommy.heliohost.org:2083/frontend/paper_lantern/passwd/index.html and change your cPanel password. Can you log in after changing your password?
robev Posted January 23, 2017 Author Posted January 23, 2017 Didn't help...Here's the full log Status: Connecting to tommy.heliohost.org:1342...Response: fzSftp started, protocol_version=8Command: open "robev@tommy.heliohost.org" 1342Command: Trust new Hostkey: OnceCommand: Pass: ********Status: Connected to tommy.heliohost.orgError: Received unexpected end-of-file from SFTP serverError: Could not connect to server
Krydos Posted January 23, 2017 Posted January 23, 2017 In Filezilla go to Edit >> Settings >> Debug and set the Debug information level to '3 - Verbose'. Then try connecting again and post the log. Also, could you try connecting to SFTP with some client other than Filezilla to see if that works?
Byron Posted January 23, 2017 Posted January 23, 2017 SFTP works fine for me although I normally just use regular FTP.
robev Posted January 23, 2017 Author Posted January 23, 2017 This is what I gotStatus: Connecting to tommy.heliohost.org:1342...Trace: Going to execute D:\Program Files\FileZilla FTP Client\fzsftp.exeResponse: fzSftp started, protocol_version=8Trace: CSftpControlSocket::ConnectParseResponse(fzSftp started, protocol_version=8)Trace: CSftpControlSocket::SendNextCommand()Trace: CSftpControlSocket::ConnectSend()Command: open "robev@tommy.heliohost.org" 1342Trace: Connecting to 65.19.143.6 port 1342Trace: We claim version: SSH-2.0-PuTTY_Local:_Jan_13_2017_20:10:08Trace: Server version: SSH-2.0-OpenSSH_6.6.1Trace: We believe remote version has SSH-2 channel request bugTrace: Using SSH protocol version 2Trace: Doing ECDH key exchange with curve Curve25519 and hash SHA-256Trace: Server also has ecdsa-sha2-nistp256/ssh-rsa host keys, but we don't know any of themTrace: Host key fingerprint is:Trace: ssh-ed25519 256 1c:d6:cf:a7:a7:26:80:9f:c0:8e:4c:56:5e:f6:32:78 ribJtheLyEEhUxMrUMEAld94+Xn9rTwT9gMYcOTSVs0=Command: Trust new Hostkey: OnceTrace: Initialised AES-256 GCM client->server encryptionTrace: Initialised AES256 GCM client->server MAC algorithm (in ETM mode) (required by cipher)Trace: Initialised AES-256 GCM server->client encryptionTrace: Initialised AES256 GCM server->client MAC algorithm (in ETM mode) (required by cipher)Command: Pass: ********Trace: Sent passwordTrace: Access grantedTrace: Opening session as main channelTrace: Opened main channelTrace: Started a shell/commandStatus: Connected to tommy.heliohost.orgTrace: Server sent command exit status 0Error: Received unexpected end-of-file from SFTP serverTrace: CSftpControlSocket::OnTerminate without errorTrace: CSftpControlSocket::ResetOperation(66)Trace: CControlSocket::ResetOperation(66)Error: Could not connect to server I tried using regular ftp and not sftp and gotStatus: Resolving address of tommy.heliohost.orgStatus: Connecting to 65.19.143.6:1342...Status: Connection established, waiting for welcome message...Response: SSH-2.0-OpenSSH_6.6.1Error: Cannot establish FTP connection to an SFTP server. Please select proper protocol.Error: Critical error: Could not connect to server What other ftp clients do you recommend?
Byron Posted January 23, 2017 Posted January 23, 2017 Try using regular ftp but leave the port blank.
robev Posted January 23, 2017 Author Posted January 23, 2017 Status: Resolving address of tommy.heliohost.orgStatus: Connecting to 65.19.143.6:21...Status: Connection established, waiting for welcome message...Trace: CFtpControlSocket::OnReceive()Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------Response: 220-You are user number 4 of 50 allowed.Response: 220-Local time is now 15:30. Server port: 21.Response: 220-This is a private system - No anonymous loginResponse: 220-IPv6 connections are also welcome on this server.Response: 220 You will be disconnected after 2 minutes of inactivity.Trace: CFtpControlSocket::SendNextCommand()Command: AUTH TLSTrace: CFtpControlSocket::OnReceive()Response: 234 AUTH TLS OK.Status: Initializing TLS...Trace: CTlsSocket::Handshake()Trace: CTlsSocket::ContinueHandshake()Trace: CTlsSocket::ContinueHandshake()Trace: CTlsSocket::ContinueHandshake()Trace: CTlsSocket::ContinueHandshake()Trace: CTlsSocket::ContinueHandshake()Trace: TLS Handshake successfulTrace: Protocol: TLS1.2, Key exchange: ECDHE-RSA, Cipher: AES-128-GCM, MAC: AEADStatus: Verifying certificate...Status: TLS connection established.Trace: CFtpControlSocket::SendNextCommand()Command: USER robevTrace: CFtpControlSocket::OnReceive()Response: 331 User robev OK. Password requiredTrace: CFtpControlSocket::SendNextCommand()Command: PASS ********Trace: CFtpControlSocket::OnReceive()Response: 230 OK. Current restricted directory is /Trace: CFtpControlSocket::SendNextCommand()Command: OPTS UTF8 ONTrace: CFtpControlSocket::OnReceive()Response: 200 OK, UTF-8 enabledTrace: CFtpControlSocket::SendNextCommand()Command: PBSZ 0Trace: CFtpControlSocket::OnReceive()Response: 200 PBSZ=0Trace: CFtpControlSocket::SendNextCommand()Command: PROT PTrace: CFtpControlSocket::OnReceive()Response: 200 Data protection level set to "private"Status: Logged inTrace: CFtpControlSocket::ResetOperation(0)Trace: CControlSocket::ResetOperation(0)Trace: Measured latency of 132 msStatus: Retrieving directory listing of "/public_html"...Trace: CFtpControlSocket::SendNextCommand()Trace: CFtpControlSocket::ChangeDirSend()Command: CWD /public_htmlTrace: CFtpControlSocket::OnReceive()Response: 250 OK. Current directory is /public_htmlTrace: CFtpControlSocket::ResetOperation(0)Trace: CControlSocket::ResetOperation(0)Trace: CFtpControlSocket::ParseSubcommandResult(0)Trace: CFtpControlSocket::ListSubcommandResult()Trace: CFtpControlSocket::SendNextCommand()Trace: CFtpControlSocket::TransferSend()Command: TYPE ITrace: CFtpControlSocket::OnReceive()Response: 200 TYPE is now 8-bit binaryTrace: CFtpControlSocket::TransferParseResponse()Trace: CFtpControlSocket::SendNextCommand()Trace: CFtpControlSocket::TransferSend()Command: PORT 127,0,0,1,217,15Trace: CFtpControlSocket::OnReceive()Response: 500 I won't open a connection to 127.0.0.1 (only to 208.54.35.137)Trace: CFtpControlSocket::TransferParseResponse()Trace: CFtpControlSocket::SendNextCommand()Trace: CFtpControlSocket::TransferSend()Command: PASVTrace: CFtpControlSocket::OnReceive()Response: 227 Entering Passive Mode (65,19,143,6,24,175)Trace: CFtpControlSocket::TransferParseResponse()Trace: CFtpControlSocket::SendNextCommand()Trace: CFtpControlSocket::TransferSend()Trace: Binding data connection source IP to control connection source IP 127.0.0.1Command: MLSDTrace: CTransferSocket::OnConnectTrace: CTlsSocket::Handshake()Trace: Trying to resume existing TLS session.Trace: CTlsSocket::ContinueHandshake()Trace: CTlsSocket::ContinueHandshake()Error: Connection timed out after 20 seconds of inactivityTrace: CFtpControlSocket::ResetOperation(2114)Trace: CControlSocket::ResetOperation(2114)Trace: CFtpControlSocket::ResetOperation(2114)Trace: CControlSocket::ResetOperation(2114)Error: Failed to retrieve directory listing
Byron Posted January 23, 2017 Posted January 23, 2017 Is this what your settings look like? https://www.dropbox.com/s/6b5fnsy5b6cpvg3/filzilla-ftp-s.png?raw=1
robev Posted January 24, 2017 Author Posted January 24, 2017 Yup. What's strange is it worked the other day...I don't know if it's related to what I posted in the other thread (http://www.helionet.org/index/topic/27438-unwanted-default-file-permissions/). I don't know if it's related to anything Krydos did to help that issue.
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