[Solved] Reset Password Not Working

[ajaydevs]

I decided I wanted to try out HelioHost and it said my username was taken. I realized I must have signed up before. I tried logging in and it said password incorrect every time. I decide to reset my password. I got an email and clicked the link. It did not work. Then I tried the non-SSL link and just the code. I have done this around 10 times, some yesterday and some today. When I type in the code or use the link it just asks me to type in the code again, and again, and again. It still will not work. Any suggestions.

[wolstech]

Is this still an issue?

[jackfm]

Unfortunately, I am having exactly the same issue. I have tried the Helio password reset many times and experience the same symptoms. I am using the same browser session, I have tried both the SSL and nonSSL links which include my reset code in the URL, but I continuously keep coming back to the same screen, prompting me to reenter over and over.

 

The URL is http://johnny.heliohost.org:2082/resetpass?action=reset&user=jackfm&confirm=confirmation_code

 

Thank you so much for your help with this.

Jack (jackfm)

 

[wolstech]

You can't reset your password when your account is inactive. You need to renew it first using this script: http://www.heliohost.org/home/support/scripts/renew

[SMARTDODO]

Hello Wolstech

 

I am also experiencing the same issue.

 

Although my account is active, I am unable to log in to the Stevie server. I have tried resetting my password, but my password continues to be wrong even when I reset my password. FTPs are also down. The only exception would be that the site is still up and running.

 

I really hope this issue can be resolved. My heliohost username is smartdog, on Stevie server.

 

Thanks!

 

Kind Regards

SMARTDODO

[wolstech]

A new password has been emailed to the address on file for the account smartdog.

[SMARTDODO]

A new password has been emailed to the address on file for the account smartdog.

 

Hello Wolstech

 

I am unfortunately still unable to log in, even after my password was reset. I have screen captured my computer to show the problem ,and hope that it will be of much help to you.

 

As the file is too large, I have uploaded the video to youtube, and this is the link:

https://www.youtube....h?v=AjFUZ3ZTB-Q

 

 

 

Thank you for your help!

 

Kind Regards

SMARTDODO

[wolstech]

Try it again now. You were half-suspended I think...I suspended then unsuspended you, and the password I sent earlier is now working.

 

It's working for me: https://www.dropbox.com/s/yrxmm5wtpwausoo/Screenshot%202015-10-09%2023.35.10.png?dl=0

[SMARTDODO]

Hello Wolstech

 

Unfortunately, it is still not working. What's worse now is that the reset password email is not being sent to my email address :(/&--#62;

 

 

Kind Regards

SMARTDODO

 

*EDIT:

Hello Wolstech

 

Thank you! The email has reached my mailbox and the password is finally working! Thanks for your help!

 

By the way, could you explain why my account was half-suspended?

 

Thank you!

 

Kind Regards

SMARTDODO

Edited October 11, 2015 by SMARTDODO

[wolstech]

I don't know why it was (or even if it was, the system said it was active, the account's behavior is what lead me to that conclusion). Something probably didn't work right when the system tried suspending you or unsuspending you for something else (inactivity most likely).

 

cPanel and FTP never show any special message for suspended accounts, they just act like the password is wrong. Password resets (both how you do it, and how I do it) also won't work when you're suspended, which would explain why your attempts to reset it failed, and the password I sent you didn't work when tried (I only tested it myself after suspending and unsuspending you).