westfall55 Posted July 16, 2015 Posted July 16, 2015 My account was suspended today. My username is westfall. I don't know why. I login to cpanel about every day. Can you help me get it reactivated? Thank you. I am on stevie i think.
Byron Posted July 16, 2015 Posted July 16, 2015 Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
Byron Posted July 17, 2015 Posted July 17, 2015 Seems his site was suspended again today for the same reason. I've already unsupended it but he'd like to know what's causing it. I think it might be a problem with Stevie's suspension script since one of my sites got suspended for high load and all I was doing was editing a few pages.
westfall55 Posted July 17, 2015 Author Posted July 17, 2015 Hello, my site has been suspended again today. I downloaded a small amount of data today, but not enought to overload the servers I don't think. I have downloaded more than that many times before without a problem.
Krydos Posted July 18, 2015 Posted July 18, 2015 I think it might be a problem with Stevie's suspension scriptStevie has been experiencing pretty high load in general the last few days, and when the load gets this high the system is supposed to suspend some of the highest load accounts to help balance it back out, but I agree that a few of the suspensions have been excessive. I have made some changes to the automatic suspension system that should prevent this from happening again. Sorry for any inconvenience. 1
westfall55 Posted July 18, 2015 Author Posted July 18, 2015 Thank you very much. I appreciate your help and for keeping us informed.
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