chuck Posted June 12, 2014 Share Posted June 12, 2014 My account on Johnny was apparently suspended today. The username is chuck. The domain is chuck.heliohost.org. I tried the link in the e-mail I received, but it says that the account isn't suspended. I'm pretty sure I logged in to cpanel last week, so I'm not sure what happened. I cleared my cache. No change. When I try to use the web page to restore the account, I get the message: "We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error." Link to comment Share on other sites More sharing options...
yashrs Posted June 12, 2014 Share Posted June 12, 2014 Your account is not suspended. I see this website. Try clearing your cache or try using a different browser. Link to comment Share on other sites More sharing options...
chuck Posted June 12, 2014 Author Share Posted June 12, 2014 It looks OK now. I got the suspended message before. I also got an e-mail with the content below from no-reply@heliohost.org. As long as it's working ... ------- Dear chuck, Your hosting account at HelioHost has been suspended for inactivity. In order to keep your account active you must log into your control panel at least once every 30 days. The last time you logged into your account was 2014-05-12. All visitors to your domain(s) will now see a suspended page instead of your original content. If you still wish to continue using your hosting account you can reactivate it by visiting this page http://www.heliohost.org/home/support/scripts/renew and providing your username in the box. To prevent your account from being suspended again for inactivity in the future, please remember to log into your account http://heliohost.org/ at least once every 30 days. If you have any problems with the reactivation process you can find support on our forums http://helionet.org/ Regards,HelioHost Staff Link to comment Share on other sites More sharing options...
yashrs Posted June 12, 2014 Share Posted June 12, 2014 You must have visited the page:- http://www.heliohost.org/home/support/scripts/renew and entered your username, and your site must have been renewed. Link to comment Share on other sites More sharing options...
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