mazix Posted February 9, 2014 Posted February 9, 2014 I created a secondary Ftp account - other than the default Ftp account that uses the Cpanel login parameters. Clicking the Configure FTP Client link for that Ftp account in the Cpanel FTP Accounts page gives :Manual Settings FTP Username: user1@myaccount.heliohost.org FTP Server: ftp.myaccount.heliohost.org FTP Server Port: 21 SFTP Server Port: 1312 Therefore, I configure the Filezilla connection as : Host: ftp.myaccount.heliohost.org Port: 1312 Protocol: SFTP User: user1@myaccount.heliohost.org Password:_correct_password_for_user1_ Then, launching that Filezilla connection shows this in the transaction log :Status: Connecting to ftp.myaccount.heliohost.org:1312... Response: fzSftp started Command: open "user1@myaccount.heliohost.org@ftp.myaccount.heliohost.org" 1312 Command: Pass: ******* Error: Authentication failed. Error: Critical error Error: Could not connect to server It appears that Filezilla appends the host field to the username field. So, I tried a slight modification of the Filezilla connection config : Host: ftp.myaccount.heliohost.org Port: 1312 Protocol: SFTP User: user1 Password:_correct_password_for_user1_ But that still results in :Status: Connecting to ftp.myaccount.heliohost.org:1312... Response: fzSftp started Command: open "user1@ftp.myaccount.heliohost.org" 1312 Command: Pass: ******* Error: Authentication failed. Error: Critical error Error: Could not connect to server I've tried other variations of Filezilla connection configuration for host and user to no avail. What's the trick / secret for using an alternate Ftp account with heliohost.org ? BTW : Filezilla SFTP with the default account settings does work Ok using this connection configuration : Host: myaccount.heliohost.org (or ftp.myaccount.heliohost.org) Port: 1312 Protocol: SFTP User: myaccount Password:_correct_password_for_myaccount_
Ice IT Support Posted February 9, 2014 Posted February 9, 2014 I did some testing myself and got the same results.
Ice IT Support Posted February 9, 2014 Posted February 9, 2014 Please post the following information:Your cPanel username Your main domain The server that you are on
Ice IT Support Posted February 9, 2014 Posted February 9, 2014 This support request is being escalated to our root admin.
Byron Posted February 9, 2014 Posted February 9, 2014 I leave the port blank with plain ftp and login fine using Filezilla with either the primary or secondary accounts.
vkudak Posted February 10, 2014 Posted February 10, 2014 I use host ftp.johnny.heliohost.organd blank port
mazix Posted February 11, 2014 Author Posted February 11, 2014 Please post the following information:Your cPanel username Your main domain The server that you are on Your cPanel username : totino Your main domain : totino.heliohost.org The server that you are on : stevie
mazix Posted February 12, 2014 Author Posted February 12, 2014 > Does it work okay using just plain ftp?Only if Filezilla is specifically configured. Filezilla configured as : Host: ftp.myaccount.heliohost.org Port: Protocol: FTP User: user1 Password:_correct_password_for_user1_Doesn't work. Status: Resolving address of myaccount.heliohost.org Status: Connecting to 216.218.192.170:21... Status: Connection established, waiting for welcome message... Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- Response: 220-You are user number 7 of 30 allowed. Response: 220-Local time is now 13:06. Server port: 21. Response: 220-This is a private system - No anonymous login Response: 220-IPv6 connections are also welcome on this server. Response: 220 You will be disconnected after 2 minutes of inactivity. Command: USER user1 Response: 331 User user1 OK. Password required Command: PASS ******* Response: 530 Login authentication failed Error: Critical error Error: Could not connect to server Apparently, in Ftp mode Filezilla doesn't append the host field to the user field to obtain the final USER command. If configured this way : Host: ftp.myaccount.heliohost.org Port: Protocol: FTP User: user1@myaccount.heliohost.org Password:_correct_password_for_user1_ does work : Status: Resolving address of myaccount.heliohost.org Status: Connecting to 216.218.192.170:21... Status: Connection established, waiting for welcome message... Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- Response: 220-You are user number 13 of 30 allowed. Response: 220-Local time is now 13:22. Server port: 21. Response: 220-This is a private system - No anonymous login Response: 220-IPv6 connections are also welcome on this server. Response: 220 You will be disconnected after 2 minutes of inactivity. Command: USER user1@myaccount.heliohost.org Response: 331 User user1@myaccount.heliohost.org OK. Password required Command: PASS ******* Response: 230 OK. Current restricted directory is / Command: SYST Response: 215 UNIX Type: L8 Command: FEAT Response: 211-Extensions supported: Response: EPRT Response: IDLE Response: MDTM Response: SIZE Response: REST STREAM Response: MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*; Response: MLSD Response: AUTH TLS Response: PBSZ Response: PROT Response: ESTA Response: PASV Response: EPSV Response: SPSV Response: ESTP Response: 211 End. Status: Server does not support non-ASCII characters. Status: Connected Status: Retrieving directory listing... Command: PWD Response: 257 "/" is your current location Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PASV Response: 227 Entering Passive Mode (216,218,192,170,116,232) Command: MLSD Response: 150 Accepted data connection Response: 226-Options: -a -l Response: 226 12 matches total Status: Directory listing successful
wolstech Posted February 12, 2014 Posted February 12, 2014 That second way is the correct way to configure Filezilla for plain FTP. As you discovered, the username must be user@myaccount.heliohost.org, not just user. Also, many if not most clients don't append the host automatically, as many servers require that you leave the hostname out.
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