jedstern Posted January 15, 2014 Share Posted January 15, 2014 username: jedstern server: Johnny HelioHost domain: jedstern.tk Heliohost main domain: jedstern.tk (or it might be ibcsclas.tk) I was initially a little miffed to see the account disabled again but I see that I should have responded to the last post on the forum pasted below after my account was previously unsuspended.I would appreciate if you could again unsuspend my account and provide us with further instructions as you mentioned to get the my account (jedstern) and my students account (ibcsclas) whitelisted from automatic suspension by the multi-account detection systems. Thank you Below is the last message I had recieved from support Admin (Rank X Member) on Dec 11: "The account jedstern has been unsuspended. For future record if you and your students are all going to create accounts of their own that's fine, but in order to whitelist your accounts against automatic suspension by the multi-account detection systems we simply require a little additional information to validate the identity of the account holders, and verify that it isn't one person (or one bot) creating them all. If you or your students are interested let us know and further instructions can be provided. Our apologies for the suspensions. Thanks for using, and recommending Heliohost." Link to comment Share on other sites More sharing options...
Ice IT Support Posted January 16, 2014 Share Posted January 16, 2014 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Krydos Posted January 16, 2014 Share Posted January 16, 2014 Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. I assume you already did that though since the account is active now. Are you (or your students) planning on creating any additional accounts? Link to comment Share on other sites More sharing options...
jedstern Posted February 4, 2014 Author Share Posted February 4, 2014 No we are not planning on creating any new account though we are likely to add a couple "addon domains" to the 2 existing jedstern (jedstern.tk) for myself and ibcsclas (ibcsclass.tk) account for my students. My post was a request to get these two accounts white listed as had been recommended by an admin to avoid them being blocked by the system in future. Thank you for your help. Jed Link to comment Share on other sites More sharing options...
Krydos Posted February 4, 2014 Share Posted February 4, 2014 Ok. Link to comment Share on other sites More sharing options...
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