jedstern Posted November 27, 2013 Share Posted November 27, 2013 username jedsternserver JohnnyHelioHost domain jedstern.tk I'm not sure why my account has been suspended other than that I haven't had much activity yet. I don't have any other account with HelioHost but is it possible that other users at my school to whom I recommended Heliohost could have an appearance of being a user opening multiple accounts due to our school's shared IP address and computers. I am a computer science teacher at the International School of Braunschweig and a number of my students are also using Heliohost. Thank you Jed Link to comment Share on other sites More sharing options...
Byron Posted November 27, 2013 Share Posted November 27, 2013 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Krydos Posted December 4, 2013 Share Posted December 4, 2013 Do you also own the account ibcsclas? Link to comment Share on other sites More sharing options...
jedstern Posted December 10, 2013 Author Share Posted December 10, 2013 Please excuse my delayed reply, I was out of town, no the account ibcsclas is being used by my students as a shared account. Link to comment Share on other sites More sharing options...
Krydos Posted December 11, 2013 Share Posted December 11, 2013 The account jedstern has been unsuspended. For future record if you and your students are all going to create accounts of their own that's fine, but in order to whitelist your accounts against automatic suspension by the multi-account detection systems we simply require a little additional information to validate the identity of the account holders, and verify that it isn't one person (or one bot) creating them all. If you or your students are interested let us know and further instructions can be provided. Our apologies for the suspensions. Thanks for using, and recommending Heliohost. Link to comment Share on other sites More sharing options...
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