tom.mcleod.logan Posted November 25, 2013 Share Posted November 25, 2013 I've got the same problem. I tried resetting my cPanel password, but the new one it generated doesn't work either.username: tmlogan Could you please reset my password also? Link to comment Share on other sites More sharing options...
Byron Posted November 25, 2013 Share Posted November 25, 2013 @tom.mcleod.logan: I've emailed you your new password. Link to comment Share on other sites More sharing options...
tom.mcleod.logan Posted November 25, 2013 Author Share Posted November 25, 2013 Hi again, Thanks. I received your email, but cPanel still tells me that the login is invalid.Am I doing something wrong? Link to comment Share on other sites More sharing options...
Byron Posted November 25, 2013 Share Posted November 25, 2013 I just checked and the new password works fine for me. Are you typing your username in all lowercase? Try it again and make sure everything including the new password is in lowercase. Link to comment Share on other sites More sharing options...
tom.mcleod.logan Posted November 26, 2013 Author Share Posted November 26, 2013 Yes.I'm using this login site (in Chrome, Firefox, and explorer): http://johnny.heliohost.org:2082/login/typing into the username: tmloganand entering the password you sent. Is that the correct URL? Does the username need something appended to the end? Link to comment Share on other sites More sharing options...
Byron Posted November 26, 2013 Share Posted November 26, 2013 Yes that url is fine and no you don't need anything appended to the username. I just checked again and it's working fine. Can you please PM me the password I sent you. Ok you've PM'd me the correct password. What kind of an error do you get when trying to login? Link to comment Share on other sites More sharing options...
tom.mcleod.logan Posted November 26, 2013 Author Share Posted November 26, 2013 It just says"The login is invalid" Link to comment Share on other sites More sharing options...
Byron Posted November 26, 2013 Share Posted November 26, 2013 Try logging in this way: http://cpanel.tomlogan.heliohost.org Link to comment Share on other sites More sharing options...
tom.mcleod.logan Posted November 26, 2013 Author Share Posted November 26, 2013 Sorry, it still says login is invalid Link to comment Share on other sites More sharing options...
Byron Posted November 26, 2013 Share Posted November 26, 2013 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Krydos Posted December 4, 2013 Share Posted December 4, 2013 Since that account has been logged into since the last post from the user I'm going to assume that this issue has resolved itself. Let us know if you're still having trouble logging in. Link to comment Share on other sites More sharing options...
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