[Solved] Unable To Login: Tmlogan

[tom.mcleod.logan]

I've got the same problem. I tried resetting my cPanel password, but the new one it generated doesn't work either.

username: tmlogan

 

Could you please reset my password also?

[Byron]

@tom.mcleod.logan: I've emailed you your new password.

[tom.mcleod.logan]

Hi again,

 

Thanks. I received your email, but cPanel still tells me that the login is invalid.

Am I doing something wrong?

[Byron]

I just checked and the new password works fine for me. Are you typing your username in all lowercase? Try it again and make sure everything including the new password is in lowercase.

[tom.mcleod.logan]

Yes.

I'm using this login site (in Chrome, Firefox, and explorer): http://johnny.heliohost.org:2082/login/

typing into the username: tmlogan

and entering the password you sent.

 

Is that the correct URL? Does the username need something appended to the end?

[Byron]

Yes that url is fine and no you don't need anything appended to the username. I just checked again and it's working fine. Can you please PM me the password I sent you.

 

Ok you've PM'd me the correct password. What kind of an error do you get when trying to login?

[tom.mcleod.logan]

It just says

"The login is invalid"

[Byron]

Try logging in this way:

 

http://cpanel.tomlogan.heliohost.org

[tom.mcleod.logan]

Sorry, it still says login is invalid

[Byron]

This support request is being escalated to our root admin.

[Krydos]

Since that account has been logged into since the last post from the user I'm going to assume that this issue has resolved itself. Let us know if you're still having trouble logging in.