[Solved] Suspended: Popandsn

[popandsn]

popandsn

johnny

popandsnap.co.nz

 

Hi i believe that your are having problems recording log in status to the cpanel for the johnny server as i was last log'd in on 2013-10-03 and had installed RicarGBooK 1.2.2 from you Softaculous link on the cpanel, but when i went to log in to my domain site today 2013-10-06 i received a account suspended notice

 

Dear popandsn,

 

Your hosting account at HelioHost has been suspended for inactivity. In order to keep your account active you must log into your control panel at least once every 30 days. The last time you logged into your account was 2013-09-03. All visitors to your domain(s) will now see a suspended page instead of your original content.

 

If you still wish to continue using your hosting account you can reactivate it by visiting this page http://www.heliohost.org/home/support/scripts/renew and providing your username in the box. To prevent your account from being suspended again for inactivity in the future, please remember to log into your account http://heliohost.org/ at least once every 30 days.

 

If you have any problems with the reactivation process you can find support on our forums http://helionet.org/

 

Regards,

HelioHost Staff

 

 

​I hope i get a speedy response as i waited 7 day's for a replay to an earlier question posted in the Questions forum.

I Do hope response time's will improve in the future, and i do realize that you have a lot of customers but 7 day is a long time to wait for a replay.

 

thank you for your time

[Byron]

Make sure your logging in from our home page or here:

 

http://johnny.heliohost.org:2082/frontend/x3/index.phpcp

[popandsn]

I have the cPanel X "johnny.heliohost.org:2082/frontend/x3/index.html" book marked i am using google chrome, i use this book mark all the time when i log in to the cpanel, i will switch to the link you have provided.

 

could you ask the cpanel maintainers to add a last login date to the stats field of the index.html page or maybe a counter of how many times per month a person has log'd into the cpanel, this might help.

 

thank you for responding so quickly.

[Byron]

I have the cPanel X "johnny.heliohost.org:2082/frontend/x3/index.html" book marked i am using google chrome, i use this book mark all the time when i log in to the cpanel,

 

Ah ha! That's your problem! The html version of cpanel doesn't login your visit as far as our logs go. ALWAYS use the php version I posted or go to the Home page.

[Krydos]

could you ask the cpanel maintainers to add a last login date to the stats field of the index.html

HTML isn't a scripting language, it's simple markup tags, so it's not capable of executing scripts such as updating last login date.