singlem Posted October 4, 2013 Share Posted October 4, 2013 My website was suspended and I'm not sure why. I logged in just a few days ago and the renew script doesn't wont it. Username - singlemDomain - thesinglemomssurvivalguide.comServer name - stevie Link to comment Share on other sites More sharing options...
Tjoene Posted October 4, 2013 Share Posted October 4, 2013 This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org Link to comment Share on other sites More sharing options...
singlem Posted October 6, 2013 Author Share Posted October 6, 2013 I only own one domain but I share a computer with my boyfriend but since your systems can't allow for that, please back up my website and send it to me via email. domain: thesinglemomssurvivalguide.comusername: singlemServer: stevie Please send it to my registered email address Thanks Link to comment Share on other sites More sharing options...
Krydos Posted October 6, 2013 Share Posted October 6, 2013 Another thing to keep in mind is that even if you only own one account yourself it might appear that you have more than one if your family members, coworkers, fellow students, etc all have accounts too. In this case it's probably better to be safe than sorry, and you could post on the forums requesting that your accounts be immune to the multi-account detection systems. Link to comment Share on other sites More sharing options...
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