Sim0 Posted September 2, 2013 Share Posted September 2, 2013 HelioHost username : hh_medHelioHost server : stevieHelioHost main domain : kooorav.heliohost.org // kooorav.com Hello, My account was suspended because your system detected a malware hosted on it , when i posted the issue for the first time i received an answer saying that the reason of suspension was inactivity , but after that you replied with the real reason : Malware. 1 file(s). PHP.R57-1 FOUND. http://www.helionet.org/index/topic/16794-solved-suspended-med/ you activated my account to let me remove the malicious file , but i didn't notice it because i didn't check since the first time answer, today i discovered the real reason and i'm ready to fire the malware , i need another 24 hours activation to make a backup and scan my files. Thanks in advance . Kind regards Link to comment Share on other sites More sharing options...
Ice IT Support Posted September 2, 2013 Share Posted September 2, 2013 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Krydos Posted September 4, 2013 Share Posted September 4, 2013 The offending file has been deleted and your account has been unsuspended. If you're curious the file was: /home/med/public_html/uploads/bie.jpg This is just a guess based on the folder name, but it might be beneficial to you to restrict who can upload files to your account to prevent future suspensions for malware. Link to comment Share on other sites More sharing options...
Sim0 Posted September 4, 2013 Author Share Posted September 4, 2013 Thank you for you help and advice , i'm very happy with the support team who do a great work , big up to you guys u place should be heaven Link to comment Share on other sites More sharing options...
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