[Solved] Suspended : Med

[Sim0]

HelioHost username : hh_med

HelioHost server : stevie

HelioHost main domain : kooorav.heliohost.org // kooorav.com

 

Hello,

 

My account was suspended because your system detected a malware hosted on it , when i posted the issue for the first time i received an answer saying that the reason of suspension was inactivity , but after that you replied with the real reason : Malware. 1 file(s). PHP.R57-1 FOUND. http://www.helionet.org/index/topic/16794-solved-suspended-med/ you activated my account to let me remove the malicious file , but i didn't notice it because i didn't check since the first time answer, today i discovered the real reason and i'm ready to fire the malware , i need another 24 hours activation to make a backup and scan my files.

 

Thanks in advance . Kind regards

[Ice IT Support]

This support request is being escalated to our root admin.

[Krydos]

The offending file has been deleted and your account has been unsuspended. If you're curious the file was:

/home/med/public_html/uploads/bie.jpg

This is just a guess based on the folder name, but it might be beneficial to you to restrict who can upload files to your account to prevent future suspensions for malware.

[Sim0]

Thank you for you help and advice , i'm very happy with the support team who do a great work , big up to you guys u place should be heaven