Benny018 Posted July 16, 2013 Share Posted July 16, 2013 Username-benny018Domain-http://bigservices.infoServer-JohnnyProblem: When I Go to my cpanel and type in my user "benny018" and type my password "*******" , It says invalid login. I reseted 3 times.. It says password changed .And still when I type my password it says invalid login. I created it 3 or 4 days ago but I couldn't even enter the cpanel for once..!!! So I need help to gain access to cpanel of my domain.. Link to comment Share on other sites More sharing options...
Ice IT Support Posted July 16, 2013 Share Posted July 16, 2013 I'm not finding that username or domain in our database. However, your hyperlink leads to fbcontest.heliohost.org, which is suspended. Link to comment Share on other sites More sharing options...
Krydos Posted July 16, 2013 Share Posted July 16, 2013 benny018 does exist and is active on Johnny, and his domain works and loads a fresh Wordpress install. He might need a manual password reset though if he can't log in. No idea why he made his link open fbcontest.heliohost.org though. That part is a mystery to me. Link to comment Share on other sites More sharing options...
Krydos Posted July 17, 2013 Share Posted July 17, 2013 Upon closer inspection it appears as if benny018 triggered brute force protection by trying to log in with the wrong password too many times. I have manually removed this block. Let us know if you are still unable to log in or reset your password. Link to comment Share on other sites More sharing options...
Ice IT Support Posted July 17, 2013 Share Posted July 17, 2013 Weird. benny018 wasn't showing up in the ModCP earlier. I see it now. Link to comment Share on other sites More sharing options...
Benny018 Posted July 18, 2013 Author Share Posted July 18, 2013 Thanks, working. I dont know what was the problem.Thanks Link to comment Share on other sites More sharing options...
Krydos Posted July 18, 2013 Share Posted July 18, 2013 Thanks, working. I dont know what was the problem. Thanks by trying to log in with the wrong password too many times.The problem was you (or some program on your computer) tried to log in with the wrong password so many times that our server decided that you were a hacker trying to illegally gain access to an account that wasn't yours and locked you out. The most common reason that this happens is when you save a password in an ftp client, and then change the password but don't change the saved password in the client. Then the ftp client stupidly tries to log in with the wrong password over and over until you aren't able to log in at all. There can be plenty of other causes, but this is the most common that I have seen. Link to comment Share on other sites More sharing options...
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