[Solved] Accidentally Changer Domain, Site Doesn't Work Any More

[junk099]

Hi,

 

I created an account and hosted my school project here, in Heliohost.

after i buyed a domain name,I tried to link it to my hosting.

I broke everything.

I tried with the addon domain and parked domain in my Cpanel, they gave me some errors I didn't understand.

after checking un the wiki section of the website http://wiki.helionet.org/Changing_your_main_domain

I thought it was here where I change heliohost's subdomain to my domain.

 

Then the web site broke,

 

 

 

I have noticed that the main domain in the stats tab of the cPanel is not anymore my original heliohost subdomain, but the domain name I bought.

 

Please forgive my ignorance

Please help me

[Ice IT Support]

Please post the following information:

• Your cPanel username
  
• Your main domain
  
• The server that you are on
  

[junk099]

Hi,

• cPanel username: lakbts
  
• I sujt want' my old subdomain back: alkhaouarizmy.heliohost.org
  
• The server that I'am on: stevie
  

Thank you.

[Ice IT Support]

You should be able to use the domain change script to revert the main domain back to your subdomain.

[junk099]

Hi,

 

I can't use the Domain Change script , not even access the cPanel.

when I try to restore my password I get :

 

Password change cannot be completed: Account is currently suspended! Please contact the billing/support department.

[Ice IT Support]

Please post in Suspended and Queued Accounts.

[junk099]

Now that my account has been unsuspended I used the http://heliohost.org.../scripts/domain

to change the main domain back to alkhaouarizmy.heliohost.org

 

Your domain has been changed. Please wait 48 hours for the change to take effect

 

I hope that my issue will be solved

[junk099]

48 hours later,

 

Moderators classified this topic as [solved]

but still, I have this problem.

 

I guess The only solution for me is to delete this account and create a new one with a working subdomain.

 

Cheers.

[Krydos]

The reason alkhaouarizmy.heliohost.org doesn't work is because your account's main domain is still set to lak.ac.ma. Here is the link to change your main domain if that's what you wish to do http://www.heliohost.org/home/support/scripts/domain

[junk099]

Hi,

I already tryed to it back using the script above, then waited more than 48 hours,

I loosed hope, so I deleted my account created a new one now.

(I'm afraid to loose my school project if I use two accounts at the same time according to your ToS)

 

I used an ugly way to fix my problem, sorry.

Even after closing this topic, and still you are helping me,

Thank you

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