[Solved] Suspended : Vaidya

[vaidya]

steive

vaidya

vaidyacare.cu.ccc

 

 

 

sir

it always becomes suspended. plz suggest , what to do.

[Tjoene]

Your account was suspended for the following reason:

 

Malware. 1 file(s). PHP.Shell-38 FOUND

 

That means that there are some malware files found on your account.

 

For your safety and to protect your website from potential further corruption the account has been suspended.

 

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

 

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

[vaidya]

can not locate

can you plz give the location or clean it

 

thanks

[Krydos]

can not locate

can you plz give the location

/home/vaidya/public_html/images/license1.php

or clean it

We generally don't look at or edit users files. When it comes to malware it is the users responsibility to keep their own files clean. If you choose not to take care of this then your account will be resuspended 24 hours after the timestamp on Tjoene's post.

 

The reason we don't edit/delete users files is because it's more than possible for our scanners to find false positives. If we were to delete someone's only copy of a false positive it would be unfortunate. This way we give the user 24 hours to make backups of the files or the whole account. Then if they refuse to fix the problem, or refuse to report the false positive then it's their own fault if our scanner automatically deletes their files.