[Solved] Suspended: Seed

[SquallDark]

a. username: seed

b. server: stevie

c. domain: seed.heliohost.org

[Krydos]

Your account was suspended for sending spam mail as reported below.

Subject: [HE ABUSE #315574][65.19.143.2] complaint about message from 65.19.143.2
Date: Thu,  4 Apr 2013 10:21:20 -0700 (PDT)
From: no-reply@abuse.he.net
To: abuse@connexinternet.com

We have received a complaint about your account. Please investigate and fix within 24 hours.

Hurricane Electric Abuse Department
support@he.net

From staff@hotmail.com  Thu Apr  4 10:21:18 2013
Return-Path: <staff@hotmail.com>
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Received: from he.net (he.net [216.218.186.2])
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Received: from bay0-omc2-s7.bay0.hotmail.com ([65.54.190.82]) by he.net for <abuse@he.net>; Thu, 4 Apr 2013 10:17:44 -0700
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Date: Thu, 4 Apr 2013 10:17:43 -0700
From: staff@hotmail.com
Subject:  complaint about message from 65.19.143.2
To: abuse@he.net
MIME-Version:  1.0 Content-Type: multipart/mixed; boundary="82ADDB05-8B68-4DA7-8DAB-52702FA66AA6"
Message-ID: <BAY0-XMR-018vW81Z2a000ebc41@BAY0-XMR-018.phx.gbl>
X-OriginalArrivalTime: 04 Apr 2013 17:17:44.0000 (UTC) FILETIME=[51D32C00:01CE3158]

--82ADDB05-8B68-4DA7-8DAB-52702FA66AA6
Content-Type: message/rfc822
Content-Disposition: inline

X-HmXmrOriginalRecipient: hector19883@msn.com
X-Reporter-IP: 37.14.245.65
x-store-info:J++/JTCzmObr++wNraA4Pa4f5Xd6uens1Lp3iK0Ye5YtmG6a1gAm0YTvVdPPQE54uwQ3gykdYKoIPCYfqof5X5hX7MNQXSROAO9/HN7foF5pdIvwzKzBzo6y+iMz3EaAojmBiLJB0fA=
Authentication-Results: hotmail.com; spf=none (sender IP is 65.19.143.2) smtp.mailfrom=seed@stevie.heliohost.org; dkim=none header.d=terra.es; x-hmca=none
X-SID-PRA: squallleonhart@terra.es
X-AUTH-Result: NONE
X-SID-Result: NONE
X-Message-Status: n:n
X-Message-Delivery: Vj0xLjE7dXM9MDtsPTE7YT0wO0Q9MTtHRD0xO1NDTD0w
X-Message-Info: 12l2I64mAZSWFhQ0inhVxDTZ9txiLYDfZDQCYugS7fwjaqIzAlyOxwdkKMv2WyBzukT/NkGj3NhX7UXFapMS4rkeEDKv/o4ovdwrXjRe28o5IsmjX1YDOPGRZarvExv5gzM40DAkuCDJXJOlcJQGT0u4F9PPnDVx
Received: from stevie.heliohost.org ([65.19.143.2]) by BAY0-MC2-F12.Bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4900);
 Thu, 28 Feb 2013 05:58:28 -0800
Received: from seed by stevie.heliohost.org with local (Exim 4.69)
(envelope-from <seed@stevie.heliohost.org>)
id 1UB40W-0008Jt-1T; Thu, 28 Feb 2013 05:58:23 -0800
To: undisclosed-recipients:;
Subject: =?UTF-8?B?RW5jdWVzdGE6IENhbWJpb3MgRGVsIFNpc3RlbWEu?=
From: <squallleonhart@terra.es>
Reply-To: <squallleonhart@terra.es>
MIME-Version: 1.0
Message-ID: <9917844e7a2ca8cc5bdf962a26a01822@seed.heliohost.org>
Date: Thu, 28 Feb 2013 05:58:47 -0800
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit
X-Priority: 2
X-MSMail-Priority: High
X-Mailer: phpBB3
X-MimeOLE: phpBB3
X-phpBB-Origin: phpbb://seed.heliohost.org
X-AntiAbuse: Board servername - =?UTF-8?B?c2VlZC5oZWxpb2hvc3Qub3Jn?=
X-AntiAbuse: User_id - 2
X-AntiAbuse: Username - =?UTF-8?B?U3F1YWxsRGFyaw==?=
X-AntiAbuse: User IP - 213.37.171.144
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - stevie.heliohost.org
X-AntiAbuse: Original Domain - msn.com
X-AntiAbuse: Originator/Caller UID/GID - [20665 32003] / [47 12]
X-AntiAbuse: Sender Address Domain - stevie.heliohost.org
X-Source: /usr/bin/php
X-Source-Args: /usr/bin/php /home1/seed/public_html/adm/index.php X-Source-Dir: seed.heliohost.org:/public_html/adm
Return-Path: seed@stevie.heliohost.org
X-OriginalArrivalTime: 28 Feb 2013 13:58:28.0808 (UTC) FILETIME=[AF846480:01CE15BB]

El siguiente es un email enviado por La Administraci?n de "Clan SeeD". Si este mensaje es spam, contiene comentarios abusivos o que consideres
ofensivos por favor contacta con La Administraci?n del Sitio en esta direcci?n:

squallleonhart@terra.es

Adjunta este email completo (particularmente las cabeceras [headers]). 

Este es el mensaje enviado:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Buenas. Se a puesto a vuestra disposici?n una encuesta importante que
ayudara a decidir el futuro del grupo, solo os pido unos minutos para que
leas el mensaje, vot?is y compart?is vuestras opiniones e ideas:

Link Encuesta: http://seed.heliohost.org/viewtopic.php?f=15&t=66

Gracias a todos por vuestro tiempo. Nos vemos.


-- 
[ Squall Dark - La Administraci?n ]

[SquallDark]

This is a "phpbb" forum comunity mail about our group of game (clan) telling all of our players about an important notice (in spanish), I just can't use the masive mail function of phpbb to inform the comunity?

 

PD: By the way, this mail is 1 month old...

[Krydos]

Why did hector19883@msn.com report it as spam then?

[SquallDark]

He do what?, Maon reported us about spam? Ok, time to get some talk with him.

 

Anyways, please tell us if we can get unsuspended or we cant without chance to get a database backup. Thanks for the report .

[Krydos]

Alright, I'll unsuspend you this one time, but you've got to understand how serious this is. If we don't take action and respond to abuse reports like this then the entire server could get shutdown along with all the thousands of accounts hosted on it. Be very careful who you send emails to, and if they request that you don't send emails to them you must immediately comply. If this Maon/Hector guy just thinks it's funny to report your emails as spam then you can give him a smack for me too.

[SquallDark]

But, this is a unreal report just because only one guy report us about a spam mail that can be some type of joke, mistake or vengeance for something (still need to talk with this guy to know what happen), at the same time and how you told me, spam report is really serious but all people can do this and without a real investigate more thoroughly some people/admin get affected, and who get affected this time?, me, for only ONE mail without investigate what type of mail is, the content, if there is strange links, etc.

 

I hope my words don't bother you, but those responsible for these reports need to improve their work, I can't complain because we are using a free service (which I am very grateful) but in the case I'm using this as a business with a "premium account", what can I do? I hope you can understand me too and realize that the action to suspend my account was totally unfair.

 

By now on, I go change the way to inform our players using a external smtp or provider interface. Really thanks for the support and very disappointed by the investigation.

[Krydos]

The abuse report was investigated. A msn.com email user reported the email as spam. The email originated from our server. The account that the email originated from was located and suspended.

[SquallDark]

It doesn't matter now, this guy was informed and I'm waiting her answer, then I can complaint msn.com to her account about the false spam report.

 

If you don't want to tell me something more, this topic can be closed, and give you thanks again for the support but still disappointed, sorry. See ya.

[Krydos]

I don't know what there is to be disappointed about. Our terms of service http://wiki.helionet.org/Terms clearly states our policy on spam:

Your site will not email, personal message, instant message, or communicate any kind of "spam," or unsolicited bulk advertising of any kind.

If a person filing an official report through all the official channels to let us know that they received an unsolicited email that came from our server doesn't fit the description of "spam", I don't know what does.

[SquallDark]

Done, smtp changed and sent some test mails with good results, what happen if the same guy or another one make a report of old mails I sent with the heliohost smtp? the mail you attached in the first answer is from 28 February, and I think is the last notice from mail I made.