vr1988 Posted March 15, 2013 Posted March 15, 2013 I don't know how this happened. How can I check the file when it is suspended. Can't access files through FTP or Cpanel. If you could unsuspend the account, I can check that and make the necessary changes.
Shinryuu Posted March 15, 2013 Posted March 15, 2013 He gave you 24 hours, when he gets on he'll remove the infected files he finds and unsuspend your account. That's the process for these things. Whatever addons or plugins you installed on your site have some sort of vulnerability or back-door and someone's using them to upload junk onto your site.
vr1988 Posted March 16, 2013 Author Posted March 16, 2013 I have installed some addons. How can I find which addon is causing this issue? Please make the website online so that I can check for the infected files.
Krydos Posted March 17, 2013 Posted March 17, 2013 Your account was resuspended for failure to take care of the malware problem during your allotted 24 hour period. The offending files have been deleted, and your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. Sorry about the delay in getting your account unsuspended. Usually when someone fails to get their malware cleaned up within 24 hours the original topic is closed so they have to create a new topic. I split these posts from the last malware issue you had, but since they were originally posted on a topic that was already marked as [solved] I didn't think to look at it.
vr1988 Posted March 18, 2013 Author Posted March 18, 2013 FTP or Cpanel was not available for me at that time to clear the malware. Still the website is suspended. I tried clearing the cache but no luck.
vr1988 Posted March 18, 2013 Author Posted March 18, 2013 Website is online now. I'm checking for the flaws that might have caused this issue. Thank you
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