..

[use56420]

.

[Krydos]

Please post the following information:

• Your cPanel username
  
• Your current main domain
  
• The server that you are on
  
• The domain you are trying to add
  

[use56420]

.

[Krydos]

Ok, your shared IP for that account is 216.218.192.170. So just follow these steps to set up external DNS.

1. Create an A record on the DNS servers with the value that matches your account's shared IP address.
   
2. Use http://www.heliohost.org/home/support/scripts/domain to change your domain to the one that you are trying to add. This tool will fail if you already have the domain added as a parked or addon domain.
   
3. Wait 24 hours for the queued page to go away. If you did everything right it should start working.