[Solved] Suspended: Stephan

[stephan22]

Username: stephan

Server: Stevie

Main URL: http://onetechie.heliohost.org

 

Hi, I've tried to log in today, to not get marked as inactive. Anyway, I tried logging in 3 times, and now my account is suspended. I know this because I cant reset my password.

 

Thanks for being awesome,

~Stephan22

[Krydos]

Your account was suspended for the following reason:

 

Malware. 1 file(s). ANDR.Trojan.GingerBreak FOUND

 

That means that there are some malware files found on your account.

 

For your safety and to protect your website from potential further corruption the account has been suspended.

 

To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.

 

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

[stephan22]

Thanks! I think I know what it was, based on the .Trojan.GingerBreak I deleted the file, but I'm going to scan the site anyway.

 

Thanks!

[Krydos]

Your account is showing up as clean now. Thank you for taking care of this.