Microsoft Email Service

[HelioHost]

Please type the IP address 65.19.143.2 into this link http://on-msn.com/dlwYQe

 

For unknown reasons all Microsoft based email addresses (hotmail.com, live.com, live.ca, msn.com, etc) have begun blocking emails sent from accounts located on Heliohost. If everyone who uses Heliohost service could take five seconds to click the above link and type in the IP address 65.19.143.2 it would really help a lot. Feel free to post this to social media, or recruit all the visitors to your sites and everyone you know to do the same; it might get their attention to unblock us again.

[raymond01]

Got the following responses in response to filling out the form in the above link.

 

 

This mail is to confirm that the IP(s) listed below are being

investigated by our automated system.

 

Please note that your ticket number is in the subject line of this

mail.

 

65.19.143.2

 

Note: Errors are unlikely, however, if an error is indicated, please

resubmit the specific IP or IP range.

 

Thank you,

 

Hotmail Deliverability Support Service

 

 

 

 

We have completed reviewing the IP(s) you submitted. The following

table contains the results of our investigation.

 

No action taken

65.19.143.2

The system found that the reported IP(s) are not eligible for automatic

mitigation.

 

To have Deliverability Support investigate, use the following link to

provide additional information and an agent will contact you via email.

https://support.msn.com/default.aspx?productkey=edfsesc&mkt=en-us.

 

Regardless of the deliverability status, Hotmail recommends that all

senders join two free programs that provide visibility into the Hotmail

traffic on your sending IP(s), the sending IP reputation with Hotmail

and the Hotmail user complaint rates.

 

Junk Email Reporting program (JMRP) When a Hotmail user marks an email

as "junk", senders enrolled in this program get a copy of the mail

forwarded to an address of their choice. It allows you to see which

mails are being marked as junk and identify mail traffic you did not

intend to send. To join, please visit

http://support.msn.com/eform.aspx?productKey=edfsjmrpp&page=support_home

_options_form_byemail&ct=eformts.

 

Smart Network Data Services program (SNDS) This program allows you to

monitor the ‘health’ and reputation of your registered IPs by providing

data about traffic such as mail volume and complaint rates seen

originating from your IPs. To register, please visit

http://postmaster.msn.com/snds/.

 

There is no silver bullet to maintaining or improving good IP

reputation, but these programs help you proactively manage your email

eco-system to help better ensure deliverability to Hotmail users.

 

Thank you,

 

Hotmail Deliverability Support Service

 

[GLaDOS]

Sent, waiting on a reply from them.

[GLaDOS]

Nope got the same reply.

[Krydos]

Thank you to everyone who asked Microsoft to unblock our IP address. I just sent a test email from a stevie account to my hotmail email address and it went through without an error.