[Answered] No Acess By Webmail

[aluno]

I have no acess by webmail to my email acounts: info@epsbartolomeu.heliohost.org

and

aluno@epsbartolomeu.heliohost.org

 

I only receive emails from these forwarded to my personal email address.

 

Any help would be apreciated.

[Krydos]

I have no acess by webmail

What do you mean by that? Can you log into cPanel? Does it give any error messages? Is web mail missing from your account? The more information you can provide the more help we can provide to you.

[aluno]

Yes, I can log into cPanel.

Once in cPanel --> Mail --> Webmail --> Go to webmail login --> open the new window that says : "you are logged in as aluno" --> If I choose Read mail using Horde --> Login --> I get the message: "Login failed because your username or password was entered incorrectly" OR

If I choose Read mail using RoudCube --> Username: aluno, password ... , Login --> I get the message: "connection to IMAP server failed" OR

If I choose Read mail using SquirrelMail --> I get the message: ERROR: Connection dropped by IMAP server.

 

I hope I have answered your questions. Thank you.

[Shinryuu]

Try now? Might've been some abusive user, my test script sent a message, but took near a minute.

ERROR: Connection dropped by IMAP server.

connection to IMAP server failed

pretty much hit it spot on, connection was timing out and being dropped.

[aluno]

I tried and I got the same error messages as before.

[Krydos]

I just tested all three webmails on stevie and they worked fine for me. Are you sure you're using the correct password to log into your accounts?

[aluno]

I think so. The password I use for cPanel is the same I use for the email accounts. I works fine for cPanel and not for the emails.

[Krydos]

From the cPanel home screen click "Email Accounts" then click the "Change Password" link to the right of an email account. After changing it to something else are you able to log into webmail?

[aluno]

In the window "Email Accounts" I cannot find any button to change password but to "Create account". I tried to create a new email account and the reply was:

 

ERROR: No such file or directory: /home/aluno/etc/epsbartolomeu.heliohost.org/passwd passwd

 

On the other hand, on the 13 Jan 2013 my hosting account at HelioHost has been suspended for inactivity. Then I reactivated it. Is this problem related with it?

[Krydos]

Did you delete your /home/aluno/etc directory?

[Shinryuu]

Or move it, I did that by accident once...

[aluno]

No. It is there. From cPanel the status:

 

Stats

 

Main Domain

epsbartolomeu.heliohost.org

Home Directory

/home/aluno

Last login from

31.22.143.60

Disk Space Usage

15.19 / 500 MB

 

 

Email Accounts

0 / ∞

 

The file manager shows the directory: /home/aluno that includes 3 subdirectories: public_html, tmp, www and the web page is OK.

[Shinryuu]

The file manager shows the directory: /home/aluno that includes 3 subdirectories: public_html, tmp, www and the web page is OK.

 

That's a problem, there should be an /etc , /public_ftp , /mail , /bin , /php , and /ssl under your home directory, plus those you mentioned having.

[aluno]

That's right. Once, accidentaly, I erase all the content of one directory, I don't remember what it was, and I had to reinstall all the files of the web page.

 

So, how can I recover those files that are missing?

[Shinryuu]

The easy way would probably be to backup your public_html folder and any databases you have, delete your account and make a new one that'll be created with all the necessary directories and files.