monyo07 Posted January 9, 2013 Posted January 9, 2013 a. Monyooowb. Steviec. cjnprime.com I've been suspended many times for the last site I did (addon). I already transferred it to another host and changed it. Can I request HH to bring back the account or if not can you guys delete it? Thanks a lot.
Ice IT Support Posted January 9, 2013 Posted January 9, 2013 Your account was suspended for the following reason: Malware. 2 file(s). PHP.Hide-2 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
monyo07 Posted January 9, 2013 Author Posted January 9, 2013 I can't log in. I will delete ALL the files from my latest addon website, it's coming from there.
Tjoene Posted January 9, 2013 Posted January 9, 2013 Your account shows as inactive in the database. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew.If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
Krydos Posted January 9, 2013 Posted January 9, 2013 I'm guessing you hadn't logged on for 30 days so after your account was unsuspended for malware but before you had a chance to log in it got flagged as inactive and suspended once again for that. Anyways, your account is active now and it is also showing up as clean. Thank you for taking care of this.
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