[Answered] Some Users Can't Access On The Website

[princer134]

Hello, i've i am not recently using my heliohost website, but when i used sometime ago i had issues with access on website and i got right now again once again.

heres some screenshots:

http://prntscr.com/n8zn1

http://prntscr.com/n8zej

 

I hope you can help me, because soon i have to launch again the website.

Thank you.

[princer134]

http://clip2net.com/s/2Ehlm

http://clip2net.com/s/2EhCp

[mixaviation]

http://clip2net.com/s/2Ehlm http://clip2net.com/s/2EhCp

 

here your site is working perfectly, it is hosted on which server?

[Krydos]

here your site is working perfectly

Yeah, it's working fine for me too.

it is hosted on which server?

Based on the IP address in the screenshots his website is on Stevie.

 

@princer134, are those screenshots all taken from the same computer indicating that the issue comes and goes, or are they from different users indicating that some users can always connect and some cannot?

[Shinryuu]

I'd like to point out that http://prntscr.com/n8zej shows the use of a tracer command, which doesn't exist.

[Krydos]

Yeah, after the "tracer" command it looks like the error message is something along the lines of "tracer doesn't match any internal or external programs or batch files."

[princer134]

i am not sure, about what happened but it has got even my friends this problem :/ it's a problem for me to get this errors

 

I'd like to point out that http://prntscr.com/n8zej shows the use of a tracer command, which doesn't exist.

yeah sorry it was a wrong screenshot, it was this one: http://prntscr.com/n8zn1

 

http://prntscr.com/n8zae it was the same screenshot, i mean this one : http://prntscr.com/n8zae

[Shinryuu]

That screenshot shows something along the lines of an infinite loop caused by the page and that deleting cookies and allowing third-party cookies may fix the problem, so my suggestion is to do that and clear chrome's cache just to be sure and see if that helps. Your site is showing me a fresh e107 install for me.

[princer134]

i did but nothing happened...

[mixaviation]

Try acess using the Private/Incognito Mode in Firefox (Ctrl + Shift + P), you can try change your DNS too.