[Solved] Lost Password For Heliohost

[cmcons2]

Hello,

 

cannot log in anymore with my old password.

Tried using password reset but seems not to work as with the entered code sent via email nothing happens. Tried it already several times.

 

Thanks

[Krydos]

Please post the following information:

• Your cPanel username
  
• Your main domain
  
• The server that you are on
  

[cmcons2]

cpanel username: cmcons

main domain: www.cm-cons.com

server: johnny

[Ice IT Support]

A message has been sent to the email address you registered with your account.

[cmcons2]

sorry to bother you again but still doesn't work. I try to log in at following link:

http://johnny.heliohost.org:2082/login/

With username "cmcons" and the password you sent to me (tried ctrl.+c and typing it) but I cannot login.

The password seems a bit strange, as if there would be a space within the password. I also tried it without space and some other variants but nothing.

Thanks

[cmcons2]

Hello,

 

cpanel username: cmcons

main domain: www.cm-cons.com

server: johnny

I opened already a topic and I received an email from the support with a new password. My topic was closed immediately afterwards. As it didn't work out I left a reply but it has not been answered anymore.

With username "cmcons" and the new password I received (tried ctrl.+c and typing it) I could not login at: http://johnny.helioh...org:2082/login/

The password seemed a bit strange, as if there would be a space within the password. I also tried it without space and some other variants but nothing.

Thanks

 

 

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[Krydos]

My topic was closed immediately afterwards. As it didn't work out I left a reply but it has not been answered anymore.

Your topic wasn't closed it was marked as solved, and then when you said that the password didn't work the solved flag was removed indicating that the issue wasn't resolved and there was still work needing to be done in that thread.

 

Anyways, your password has been reset manually again and emailed to your contact address. Let us know if you're still having issues logging in, but I did test logging into your account with the password I am sending you and it worked fine for me.

[cmcons2]

Thank you very much. It worked out now.