[Solved] Suspended : Thejak33

[thejak33]

heliohost username :

thejak33

 

server account :

stevie

 

maindomain :

http://tomzz32.co.cc

[Tjoene]

Your were suspended for the following reason: Malware (1 file) Joke.Hikaru FOUND found.

That means that there are some malware files found on your account.

 

For your safety, your account has been suspended.

You need to clean your files within 24 hours, or you will be suspended again.

 

To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes.

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

 

Your account should be unsuspended now.

[thejak33]

the backup file is too large to download..

Can you tell me the name of the infected file, please?

[Krydos]

Your account is showing up as clean now. Thank you for taking care of this.