[Solved] Suspended: Cb

[carnavalboquense.com.ar]

User: cb

Heliohost Server: Stevie

Domain: http://www.carnavalboquense.com.ar

 

IN ENGLISH:

I recently suspended the account for 3 Malware. Now resuspended me but I do not know why. The previous problem and fixed it.

Thank you very much.

 

IN SPANISH:

Hace poco me suspendieron la cuenta por 3 Malware. Ahora me la suspendieron de nuevo pero no sé el motivo. El anterior problema ya lo arreglé.

Muchas gracias.

 

 

 

HelioHost Account Suspended

 

Ahoy! You're seeing this page because we, HelioHost, have been forced to suspend this site. This may be because:

• The account was taking up too many system resources.
  Because HelioHost is a free webhost, we have many accounts on our servers. If one account is using too many resources it slows down the server for everyone. Therefore, we are careful to suspend any account that is using more than its fair share of CPU cycles and memory. Note that more often than not, a HelioHost account's overuse is caused by running cron scripts too often. Other causes include running resource-intensive scripts, such as proxy software.
  
• The account has become inactive.
  If the control panel of a HelioHost-hosted website is not accessed for a period of one month, the account is declared abandoned. If you are the webmaster of the site, you can visit this page to reactivate your site.
  
• The webmaster broke the Terms of Service
  The Terms of Service is a list of rules which the webmaster agrees to follow when signing up for an account. This list disallows, among other things, the use of this account to host pirated material, pornography, or illegal activities of any kind as defined by the State of Washington and the United States of America.
  

If you believe this account has been suspended in error you are welcome to create a thread in the support section of our forums, HelioNet.

Sorry for any inconvenience this may have caused you,

The HelioHost Staff

[Tjoene]

Your were suspended for the following reason: Malware (1 file) PHP.ShellExec found.

That means that there are some malware files found on your account.

 

For your safety, your account has been suspended.

You need to clean your files within 24 hours, or you will be suspended again.

 

To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes.

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

 

Your account should be unsuspended now.

[Krydos]

Your account is showing up as clean now. Thank you for taking care of this.