[Solved] Suspended: Softvall

[softvall]

Username: softvall

Server: stevie

Main domain: softvalley.tk

accidently forgot to visit my account in last 30days so it became inactive but when I try to active my account again it shows this message

"We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error."

Please help me.

[Tjoene]

Your were suspended for the following reason: Malware (1 file) HTML.CVE_2012_1526-3 found.

That means that there are some malware files found on your account.

 

For your safety, your account has been suspended.

You need to clean your files within 24 hours, or you will be suspended again.

 

To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes.

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

 

Your account should be unsuspended now.

[Krydos]

It's been over 16 hours of your 24 hour period and this issue still hasn't been taken care of. Here is a hint:

/home/softvall/public_html/modules/mod_jsn_imageshow_pro/mod_jsn_imageshow_pro.php

Failure to delete this file, or replace it with a clean version in the next 8 hours will result in your account being resuspended.