[Solved] Suspended: Kliger

[kli1]

Dear administration:

 

My case is the following:

 

a. your HelioHost username : kliger

b. the server your account is on : stevie

c. your HelioHost main domain : remontik.msk.ru (currently unregistered), main active domain is ascii.org.ru (there are a few more domains)

 

Known solutions to re-activate the account do not help.

Could you, please, help me?

[Krydos]

Your were suspended for the following reason: Malware. 3 file(s). HTML.JScript-1 FOUND

That means that there are some malware files found on your account.

 

/home/kliger/public_html/tmp/iskustvo.tar.gz
/home/kliger/public_html/ivan.grozny.ru/index2.html
/home/kliger/public_html/ascii.org.ru/111.php

 

For your safety, your account has been suspended.

You need to clean your files within 24 hours, or you will be suspended again.

 

To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and malware scanner like AVG Virus scanner and Malwarebytes.

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

 

Your account should be unsuspended now.

[Krydos]

Your account is now showing up as clean. Thank you for taking care of this.