[Solved] Suspended: Riteshkg

[ritesh]

Sir,

My following account has been suspended. I did n't get any warning and all before suspension. This site hosted an online judge ,which was my college project .I used heliohost for demo running of the project . I don't have any back ups .

Plz , suggest , how can i make back-up of the database and my project files.

If its not possible to reactivate my suspended account , then at-least ,activate it for a one time login so that i can make a back up of my project.

 

Website Details:

 

User: riteshkg

Heliohost Server: Stevie

Domain: http://riteshnitw.heliohost.org

 

Waiting for the Favorable Response .

Thankyou!

[Shinryuu]

Your site is not suspended, try clearing your cache and refreshing the page.

[ritesh]

@Shinryuu:

Even after clearing the cache and refreshing page , I get the same old msg:

 

HELIOHOST ACCOUNT SUSPENDED

Ahoy! You're seeing this page because we, HelioHost, have been forced to suspend this site. This may be because:

• 
  The account was taking up too many system resources.
  Because HelioHost is a free webhost, we have many accounts on our servers. If one account is using too many resources it slows down the server for everyone. Therefore, we are careful to suspend any account that is using more than its fair share of CPU cycles and memory. Note that more often than not, a HelioHost account's overuse is caused by running cron scripts too often. Other causes include running resource-intensive scripts, such as proxy software.
  
• 
  The account has become inactive.
  If the control panel of a HelioHost-hosted website is not accessed for a period of one month, the account is declared abandoned. If you are the webmaster of the site, you can visitthis page to reactivate your site.
  
• 
  The webmaster broke the Terms of Service
  The Terms of Service is a list of rules which the webmaster agrees to follow when signing up for an account. This list disallows, among other things, the use of this account to host pirated material, pornography, or illegal activities of any kind as defined by the State of Washington and the United States of America.
  

If you believe this account has been suspended in error you are welcome to create a thread in the support section of our forums, HelioNet.

Sorry for any inconvenience this may have caused you,

The HelioHost Staff

[Shinryuu]

What the.. the link you put goes to carnavalboquense.com.ar/ for some reason, yes, your account is suspended, that's partially my bad for just clicking and expecting everything to go right.

[Tjoene]

Your were suspended for the following reason: Malware (14 files) Heuristic.HTML.Dropper found.

That means that there are some malware files found on your account.

 

For your safety, your account has been suspended.

You need to clean your files within 24 hours, or you will be suspended again.

 

To find the infected files you can take a backup of your site, download the files to your computer and scan the files using a virus- and mall-ware scanner like AVG Virus scanner and Malwarebytes.

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

 

Your account should be unsuspended now.

[Krydos]

It's been over 12 hours already since your account was unsuspended and the problem still hasn't been taken care of. Here is a hint:

/home/riteshkg/public_html/images/fancybox/blank.html
/home/riteshkg/public_html/images/slider/controlBtns.html
/home/riteshkg/public_html/CONTEST_OLD/site.zip
/home/riteshkg/public_html/CONTEST_OLD/foj/postinfo.html
/home/riteshkg/public_html/CONTEST_OLD/foj/foj.zip
/home/riteshkg/public_html/CONTEST_OLD/foj/images/fancybox/blank.html
/home/riteshkg/public_html/CONTEST_OLD/foj/images/color/orange/favicon.html
/home/riteshkg/public_html/CONTEST_OLD/foj/images/slider/controlBtns.html
/home/riteshkg/public_html/CONTEST_OLD/foj/_vti_inf.html
/home/riteshkg/public_html/CONTEST_OLD/images/fancybox/blank.html
/home/riteshkg/public_html/CONTEST_OLD/images/color/orange/favicon.html
/home/riteshkg/public_html/CONTEST_OLD/images/slider/controlBtns.html
/home/riteshkg/public_html/CONTEST_OLD/foj.zip
/home/riteshkg/public_html/CONTEST_OLD/postinfo.html

You only have another 11 hours and 30 minutes left to take care of this or your account will be suspended again.

[ritesh]

I had cleared all the MalWare Files detected by my anti-virus and also the files mentioned in above list.

Please let me know ,if there is still any threat left ,which i had not cleared .

 

Thank you!

[Krydos]

Your account is showing up as clean now. Thank you for taking care of this.