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Posted

when I try try to download a folder for backup using FileZilla

my IP is pinned to your firewall

 

why is it I can not download my files from my account ?

Posted

Me and a few others here have the same issue. The cause is HH's DDoS protection.

 

We're not sure why it only happens to the few of us out of the 11,000 accounts HH has. :(

Posted

You can take a full backup of your home directory from cPanel, which is easier and faster than using FTP.

 

If you want to do it from FileZilla, open your Site Manager and select the Transfer Settings tab. Check the box for Limit number of simultaneous connections and set the maximum number of connections to 1.

Posted

it was my wiki folder

 

and Filezilla is set for maximum number of connections = 1

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