sylvain Posted October 29, 2011 Share Posted October 29, 2011 Hello I write you to say that when i go to http://www.heliohost.org and go to the cpanel log in form on the page, i write my correct user name and write my correct password. It say: "We're sorry, but we could not find that username in the database" I know exactly my username and password, i also look if my caps lock in on or off, really check every thing and it dont accept to give me access. How come that when i use the ftp, the user name and password work, and not on the heliohost.org cpanel form?? I even empty my browser cache, also ive tryed clean the dns /flushdns and it still give me the same error. I even think that if it do this error to me, maybe it do it to others. Thank's for your time and to fix this error. http://sylvain.heliohost.org Link to comment Share on other sites More sharing options...
bdistler Posted October 29, 2011 Share Posted October 29, 2011 Try log-in to account at ==> http://www.heliohost.org/home/ <== enter Username and Password for cPanel and receive screen shot is slow to load here ==> <== Try to login to cPanel at ==> http://stevie.heliohost.org:2082 <== use same Username and Password - as above - enter cPanel with no error any info ?? Link to comment Share on other sites More sharing options...
sylvain Posted October 29, 2011 Author Share Posted October 29, 2011 I have the same problem, could you please fix it? When i go to heliohost.org and go to the cpanel form below and enter my user name and password it say: the user name is not in our database. Strange the ftp username and password work, but not in the cpanel form on the webpage heliohost.org. Thank's for your time. Link to comment Share on other sites More sharing options...
Krydos Posted October 29, 2011 Share Posted October 29, 2011 Ok, I have looked into this and it seems like most of the accounts on stevie are currently having a strange database error. There is no risk of the accounts being deleted. Your information still exists, but you will not be able to log into your cPanel from heliohost.org/home. It will say username doesn't exist, but if you use this link to log in http://stevie.heliohost.org:2082/ you can access your data just fine. Link to comment Share on other sites More sharing options...
Krydos Posted October 29, 2011 Share Posted October 29, 2011 This support request is being escalated to our root admin. @admins, a good 90% of the stevie accounts are not accessible through the database (adminstrator control panel) my own account included. I'm wondering if data is being reorganized because my account used to be located on /home1 and now it is on /home. Link to comment Share on other sites More sharing options...
bdistler Posted October 29, 2011 Share Posted October 29, 2011 Try log-in to account at ==> http://www.heliohost.org/home/ <== enter Username and Password for cPanel and receive screenshot is slow to load here ==> <== Try log-in to cPanel at ==> http://stevie.heliohost.org:2082 <== use same Username and Password - as above - enter cPanel with no error any info ?? Link to comment Share on other sites More sharing options...
Guest xaav Posted October 29, 2011 Share Posted October 29, 2011 Seems like database corruption is the culprit. Link to comment Share on other sites More sharing options...
Guest xaav Posted October 29, 2011 Share Posted October 29, 2011 It appears accounts are disappearing from our database; I had to look an account up in WHM because it didn't exist in the database. Link to comment Share on other sites More sharing options...
jje Posted October 29, 2011 Share Posted October 29, 2011 Yes, there are currently 356 stevie accounts in the Cody Database while there are 5630 stevie accounts in the Stevie WHM Database. Link to comment Share on other sites More sharing options...
shazzz Posted November 14, 2011 Share Posted November 14, 2011 I am also having this same problem since weeks, but i can login to the cpanel through http://stevie.heliohost.org:2082But we have to login through the homepage atleast once a 30 days to prevent suspension right? So using this indirect link wont be a problem? Link to comment Share on other sites More sharing options...
Tjoene Posted November 14, 2011 Share Posted November 14, 2011 You need to log on onto cPanel ever 30 days.The way you log in doesn't matter. Link to comment Share on other sites More sharing options...
Krydos Posted November 14, 2011 Share Posted November 14, 2011 The way you log in doesn't matter.Not entirely true. Apparently there is a cPanel app or something for phones and it doesn't record your login date properly. I have seen people manage to find a few ways like that to log in and their account still got suspended. @shazzz may I ask what your cpanel username is? There has been some progress made towards restoring our database to its precorruption state, and I was curious if your account had been relisted? Link to comment Share on other sites More sharing options...
shazzz Posted November 14, 2011 Share Posted November 14, 2011 thnx for the reply. @Krydos my username is 'shazzz4u' .And its still showing me the same error. Link to comment Share on other sites More sharing options...
gadgetcc2 Posted November 14, 2011 Share Posted November 14, 2011 I have the same issue for days. Works fine from http://stevie.heliohost.org:2082/ but not from the home page. un: gadgetcc Link to comment Share on other sites More sharing options...
MabZiCLe Posted November 15, 2011 Share Posted November 15, 2011 it works perfectly now. thanks.. use http//stevie.heliohost.org:2082/ Link to comment Share on other sites More sharing options...
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