My website can't be visited in china.

[lrj]

I created my website on heliohost few days ago . But

When I try to visit it in china , it is unreachable . However, I can visit it through proxy . So I try to ping my domain and all the requests are rejected . I think it is the ISP who blocked the IP my website points to.

 

So could you do me a favor and point my website to another IP ?

 

Many thanks !

 

My username: lrj945

My website : milaoya.heliohost.org

 

[Krydos]

This support request is being escalated to our root admin.

[cl58]

Please see http://wiki.helionet.org/International_Countries

 

By the way, sorry I didn't answer you on IRC before. I was busy preparing for a hurricane

[Krydos]

However, we can easily move your site onto a separate IP address to solve this issue and allow Chinese users to access your site. To do this, please create a new topic in the Customer Service forum on HelioNet. Please state clearly that you are a Chinese user and you wish to move to a Shared IP.

I have seen numerous threads reporting that Chinese government blocks heliohost and that sometimes changing their ip address on their account can help. Unsure how to do this myself or if I even have access to do this.

[jje]

djbob only has the ability to give a user a Shared IP; support admins can't.

[Brother Hassan]

Please see http://wiki.helionet.org/International_Countries

 

By the way, sorry I didn't answer you on IRC before. I was busy preparing for a hurricane

I hope you live through it

It would be really bad for the support at HelioHost if one of the admins just disappeared

[lrj]

Thanks all of you . I'll create a new topic.

 

@cl58, may you well in the hurricane.

[Krydos]

Ok, de-escalating this one since you decided to make another. Don't need duplicates escalated.

[jje]

Closing, since you created another topic for your request

[cl58]

Just to let you all know: the hurricane past. I'm fine