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Hi! My username in heliohost is jason4931 and I'd like to create a new domain on my account named "xrplbkas.com" if that's possible, thanks!

Hello, First of all, Happy New Year to the HelioHost team and thank you for being so generous to provide us with such a good free option to test our sites. I usually manage to figure things out on my own, but this time I'm stumped. I've checked the FAQ and searched on the forums and Google, but I still can't understand how to fix what I messed up. I apologize in advance for the long post. Basic Information: Username: kapincho Main domain: http://kapincho.heliohost.org/ Server: Johnny What I'm trying to accomplish: To add to this account the domain http://vashiyatobushtar.com/ as an addon domain with root directory "vashiyatobushtar". What I tried: Around New Year's I updated the DNS settings with my registrar to point to your servers (ns1.heliohost.org and ns2.heliohost.org). After that, I logged into my HelioHost cPanel and tried to create the addon domain through the Addon Domains link. (Now I see from your Wiki on Parked, Addon and Sub Domains that I was supposed to do it in the opposite order: first list it as an addon domain in cPanel and then change the DNS settings. What can I say - me caveman, me dumb. ) I received an error message, stating the domain couldn't be added. At the time I didn't think much of it, because I assumed that I probably needed to wait a day or two for the change in the DNS settings to take effect before I could create the addon domain. A few days later I was surprised to find that in spite of the fact that http://vashiyatobushtar.com/ is not listed as an addon domain in my cPanel, when I access it, I get the standard HelioHost Account Queued page. (It has stayed like that for many days now and yes, I did clear my browser's cache each day before checking the URL.) Also the Site Publisher in cPanel gives me the option to select http://vashiyatobushtar.com/ as a domain, but there is no root directory listed. If I select the domain and try to publish a temporary template, Site Publisher gives the error: "A problem has occurred: undefined has no properties". I have again tried to create the addon domain, but am now getting a different error "A DNS entry for “vashiyatobushtar.com” already exists. You must remove this DNS entry from all servers in the DNS cluster to proceed". Does that mean I should go to my registrar and delete your servers from the DNS settings leaving the lines for the name servers blank? I also tried to create the subdomain "test" for the domain "vashiyatobushtar.com" just to see what will happen and it's created and works just fine, so I'm totally confused. Again, so sorry for the long post. Thanks and all the best.

(XID 4qb4bk) Could not determine the nameserver IP addresses for “devcafe.tk”. Please make sure that the domain is registered with a valid domain registrar. Even though the domain has been registered with Freenom which is a valid domain registrar, this is the error received. It has been over 48 hours since the domain has been pointed to the name servers of Heliohost! Thanks in advance.

Hello. I'd like some assistance with addon domains configuration. The situation is: 1. dnbhub.com was added as addon domain to Johnny account, details: zrawprod[main domain - dnbhubmag.tk] 2. later, 1-2 days ago, dnbhub.com was deleted from addon domains list relating to Johnny account, details: zrawprod[main domain - dnbhubmag.tk] 3. now dnbhub.com is to be added as addon domain to Stevie account, details: zrawpubl[main domain - dnbgroove.tk] Step 3 is where I need assistance, because I encounter an error: - if I have a subdomain dnbhub.dnbgroove.tk registered, then Stevie responds: http://dnbhubmag.tk/err_reports/01_subdomain_is_registered.png (it's not quite clear to me, why this leads to an error, but it's not the case) - if I have a subdomain dnbhub.dnbgroove.tk unregistered, then Stevie responds: http://dnbhubmag.tk/err_reports/02_subdomain_is_unregistered.png - this is where, as I understand, you may probably provide help by checking, if domain records for dnbhub.com were completely deleted upon its removal fro addon domains from Johnny account, details: zrawprod[main domain - dnbhubmag.tk] Also, another argument for checking complete dnbhub.com DNS records removal is the fact that by requesting http://dnbhub.com, user is redirected to http://dnbhubmag.tk/err_reports/03_dnbhub_redirect.png with an option and active link to log in to Johnny account. Previously solved: - Stevie + Johnny Account Request - [solved] Ssl Request Thank you for your time.