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Hello, I'm trying to connect to FTP using Filezilla client and I'm having great issues with succeeding. Im using settings that are displayed in cPanel -> FTP Accounts under "Special Accounts". I click "Configure Client" and it displays: FTP Username: dargmax FTP server: ftp.dargusmaximus.heliohost.org FTP & explicit FTPS port: 21 I tried doing so using the configuration files provided in cPanel In FileZilla connection freezes at "19:33:38 Status: Retrieving directory listing...", log is below: 19:34:52 Status: Resolving address of ftp.dargusmaximus.heliohost.org 19:34:52 Status: Connecting to 64.62.211.131:21... 19:34:52 Status: Connection established, waiting for welcome message... 19:34:53 Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- 19:34:53 Response: 220-You are user number 3 of 50 allowed. 19:34:53 Response: 220-Local time is now 10:35. Server port: 21. 19:34:53 Response: 220-This is a private system - No anonymous login 19:34:53 Response: 220-IPv6 connections are also welcome on this server. 19:34:53 Response: 220 You will be disconnected after 15 minutes of inactivity. 19:34:53 Command: AUTH TLS 19:34:53 Response: 234 AUTH TLS OK. 19:34:53 Status: Initializing TLS... 19:34:53 Status: Verifying certificate... 19:34:53 Status: TLS connection established. 19:34:53 Command: USER dargmax 19:34:53 Response: 331 User dargmax OK. Password required 19:34:53 Command: PASS ***************** 19:34:54 Response: 230 OK. Current restricted directory is / 19:34:54 Command: OPTS UTF8 ON 19:34:54 Response: 200 OK, UTF-8 enabled 19:34:54 Command: PBSZ 0 19:34:54 Response: 200 PBSZ=0 19:34:54 Command: PROT P 19:34:54 Response: 200 Data protection level set to "private" 19:34:54 Status: Logged in 19:34:54 Status: Retrieving directory listing... 19:34:54 Command: PWD 19:34:55 Response: 257 "/" is your current location 19:34:55 Command: TYPE I 19:34:55 Response: 200 TYPE is now 8-bit binary 19:34:55 Command: PASV 19:34:55 Response: 227 Entering Passive Mode (64,62,211,131,202,122) 19:34:55 Command: MLSD 19:35:15 Error: Connection timed out after 20 seconds of inactivity 19:35:15 Error: Failed to retrieve directory listing 19:35:15 Status: Disconnected from server

Because whenever I try to connect with my Special FTP Account or with my added FTP account, here's what I'm seeing: Status: Resolving address of ftp.username.heliohost.org Status: Connecting to xxx.xxx.xxx.xxx:21... Status: Connection established, waiting for welcome message... Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- Response: 220-You are user number x of 30 allowed. Response: 220-Local time is now 20:23. Server port: 21. Response: 220-This is a private system - No anonymous login Response: 220-IPv6 connections are also welcome on this server. Response: 220 You will be disconnected after 2 minutes of inactivity. Command: AUTH TLS Response: 234 AUTH TLS OK. Status: Initializing TLS... Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server But when I try to connect to ftp://ftp.username.heliohost.org with my browser, I can logged in.. I'm using FileZilla 3.14.0, can you guess what's the problem? Thanks!

I created a secondary Ftp account - other than the default Ftp account that uses the Cpanel login parameters. Clicking the Configure FTP Client link for that Ftp account in the Cpanel FTP Accounts page gives : Manual Settings FTP Username: user1@myaccount.heliohost.org FTP Server: ftp.myaccount.heliohost.org FTP Server Port: 21 SFTP Server Port: 1312 Therefore, I configure the Filezilla connection as : Host: ftp.myaccount.heliohost.org Port: 1312 Protocol: SFTP User: user1@myaccount.heliohost.org Password:_correct_password_for_user1_ Then, launching that Filezilla connection shows this in the transaction log : Status: Connecting to ftp.myaccount.heliohost.org:1312... Response: fzSftp started Command: open "user1@myaccount.heliohost.org@ftp.myaccount.heliohost.org" 1312 Command: Pass: ******* Error: Authentication failed. Error: Critical error Error: Could not connect to server It appears that Filezilla appends the host field to the username field. So, I tried a slight modification of the Filezilla connection config : Host: ftp.myaccount.heliohost.org Port: 1312 Protocol: SFTP User: user1 Password:_correct_password_for_user1_ But that still results in : Status: Connecting to ftp.myaccount.heliohost.org:1312... Response: fzSftp started Command: open "user1@ftp.myaccount.heliohost.org" 1312 Command: Pass: ******* Error: Authentication failed. Error: Critical error Error: Could not connect to server I've tried other variations of Filezilla connection configuration for host and user to no avail. What's the trick / secret for using an alternate Ftp account with heliohost.org ? BTW : Filezilla SFTP with the default account settings does work Ok using this connection configuration : Host: myaccount.heliohost.org (or ftp.myaccount.heliohost.org) Port: 1312 Protocol: SFTP User: myaccount Password:_correct_password_for_myaccount_

Whenever I use FileZilla to upload files, I get a brute force protection warnings on BOTH the FTP and cPanel. Anyone else noticing these problems?

hey Guys. So im sitting here for 2 hours trying to connect filezilla to my site. It says Connection attempt failed with "EAI_NODATA - No address associated with nodename". Error: Could not connect to server i tried core ftp and get the same. why?