condell

Thank you

.....however, there is now an incorrect domain name in the file structure.

condellenteprises.com - but it does not show up under parked or addon domains. As it shouldnt. How can this be deleted?

Dont confuse this with condellenterprises.com which is correct.

Then we should be good :)/&--#62;

So why cant I still see FormMail.cgi in my root cgi-bin?

All I see is cgiecho and cgiemail and a few other files not related to forms.

Some issues with cgi forms.

1. cPanel cgi option lists 2 form options, FormMail and cgiemail. But only cgiemail exists in the Helio root folder for the Helio account I have. Does that mean that FormMail isnt offered?

2. When a domain is added, a cgi-bin folder is added too. Is this redundant if we should be using the cgi-bin folder in the root domain?

....am still in the process of trying to get a form working on my website.....

ICE

Still no resolution to the resolving.

Aplus said the ball is in your court!

Mike O: OK, so the name servers are not resolving properly. Unfortunately, as the registrar of the domain, we would only have access to changing the name servers, and then the name servers would need to propagate. If there is an issue that the name server does not propagate after the 72 hour mark, then you would need to contact the hosting company managing those name servers and get them to investigate this issue for you. If you were to have aplus.net name servers, we could implement an A record change, but that's all we can do at this time. I do apologize

Mike O: Unfortunately once the name servers have been added, all we can do is change the name servers again. We cannot control the propagation of the name servers. You will need to contact the host for that.

Can you help?

Still no change, but the error message has changed.

Error from domain wrapper: condellenterprises.condellprojex.org is owned by another user.

Probably means that the domain has been changed at Aplus and now have to wait 24/48hrs to resolve.

Hello

Not sure whether the issue is at the current web hosting company, Aplus.Net, or at Heliohost.

I successfully transferred several domains in the last week to Helio from Aplus but the last one has taken over 72 hours. Upon trying to add on domain in Heliohost, I get the following error:

Error from park wrapper: Sorry, the domain is already pointed to an IP address that does not appear to use DNS servers associated with this server. Please transfer the domain to this servers nameservers or have your administrator add one of its nameservers to /etc/ips.remotedns and make the proper A entries on that remote nameserver.

Domain is condellenterprises.com

Even WHOIS is listing the correct Heliohost nameservers.

Thanks

Murray

Problem fixed.

I also asked the orginal hosting company to look into it.

So I dont know which party made the ultimate fix!?

Key thing is that 2 more domains are now pointed to Helio

...just waiting for resolving of domains to use them properly.

Cndl.

I am transferring a number of domains by pointing them to Helio.

After 4 of them, the next couple gave me an error on the other web hosting company's site.

Said that the nameserver (at Helio) was not resolving properly.

Tried again after 15 minutes, same problem.

Pointed to ns1.heliohost.org and ns2.heliohost.org

Is there a limit on how many sites can be pointed to Helio in a given time period?

Thanks....

Error is "Nameserver not resolving. Please check availability"

Error appearing on the other webhosting site where i am changing the domain name servers.

I'd like to know the difference between the following 2 filders in my File Manager on CPanel:

public_html

and

WWW

...as they both seem to have the same contents.

Salamat Kaibigan - Thanks mate!

I'll go ahead and set it up.

Thank you for granting the request Krydos.

Do I simply apply through the sign up procedure link at Heliohost? (I assume so)

I assume I create a new username for Johnny account?

Do I keep my current HelioNET username, or have a separate one for the second account?

Hello, still waiting since last Thursday - I cannot send any emails or use the webhosting with confidence if I cannot get the support per above.

I'd really appreciate a quick response.... thanks

Hello

I currently have an account username: condell on Stevie.

I've run into a problem where I was expereimenting with some of the Softaliscious programs and inadvertently upset my stable domains and emails etc.

I'd like to request a second account on the Johnny server where I can "test" the Softaliscious programs. If you approve, please transfer my domain condellprojex.net to the Johnny server.

I can then access ok - both servers from the same computer? I use mobile internet (USB dongle) so not sure if the IP address stays the same or not. Just hoping I dont freeze everything because of your policy re dual account usage.

My thanks to the Helio team for being very brace to run this service!

Awaiting help please

I've removed all the Softaliscious installations I am not currently using. The rest I have locked behind protected directories.

If Support could answer my 3 questions in my previous post above, that would be great.

...forgot to add, that I really should move my experiments with Softalicisious programs to Johhny server and leave Stevie for my stable interests....

Will do so after we get my Condell account moving again.

See ALL above in previous posts...

Ok, answered my own Q2, found the errant emails under File Mgr under "new" folder but wasnt linked to a mailbox I had...so I've emptied it and seems like no new ones filling it up

Good sign its fixed. As I deleted the Elgg installation completely.

Q1 and Q3 above???

Krydos

I'm embarassed!

Had no idea. I've removed/unistalled completely the Elgg installation- I was only exploring it for future use.

Q1. Could I have protected the entire driectory condellprojex.org/elgg as a means of stopping spam bots while trying Elgg out?

Q2. Where could I have seen that my account tried to send so many emails in a period of time? Curious (and so I can learn....)

Q3. Can you restore the normal email limits now?

I dont recall seeing anything about email limits in any of the basic info or FAQ about Heliohost, might help others.

I would not normally send 50 emails a day, so should be ok once you restore my sending rights.

Thanks for pointing out my error.

It is now a week later (away and ill), and I just tried to send 3 emails, 2 were returned with mail not delivered messages.

So I am still restricted to just 1 email an hour! :angry:

It does seem that its more than 1 email an hour outgoing which is tripping the problem, not who I am sending to.

The domain names sent to include:

• engineersaustralia.org.au
  
• latrobe.edu.au
  
• hotmail.com
  
• gmail.com
  

...so its affecting a range of domains, all of which I've emailed successfuly for 2 decades.

This is my main business email address, so your URGENT help will be welcomed.

Thanks.

Example of Mail Delivery Failed EMail:

From: Mail Delivery System <Mailer-Daemon@stevie.heliohost.org>

To: murray@condell.com.au

Subject: Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

murray.purkiss@gmail.com

Domain condell.com.au has exceeded the max emails per hour (1) allowed. Message discarded.

------ This is a copy of the message, including all the headers. ------

Return-path: <murray@condell.com.au>

Received: from pa49-184-104-142.pa.vic.optusnet.com.au ([49.184.104.142] helo=Condell04.condell.com.au)

by stevie.heliohost.org with esmtpsa (TLSv1:AES256-SHA:256)

(Exim 4.69)

(envelope-from <murray@condell.com.au>)

id 1VWZh4-00030a-92

for murray.purkiss@gmail.com; Wed, 16 Oct 2013 15:35:30 -0700

X-Mailer: QUALCOMM Windows Eudora Version 7.1.0.9

Date: Thu, 17 Oct 2013 09:34:40 +1100

To: murray.purkiss@gmail.com

From: Murray Purkiss <murray@condell.com.au>

Subject: Test

Mime-Version: 1.0

Content-Type: text/plain; charset="us-ascii"; format=flowed

Test

I have not used my email account for 5 days.

So today I send out 7 emails, first one is sent, the others all trigger a mail not delivered email back to my account stating that I have exceeded the maximum emails 1 allowed per hour!

I havent had this problem since joining heliohost a few months ago.

I tried another email account on the same domain, and had the same error.

User: condell

Server: Stevie

Domain: condell.com.au

Main email address: murray@condell.com.au

Secondary: drinks@condell.com.au

Dont think I've ever sent anywhere near 50 emails out on any day.

Quick assistance needed! (Sorry, couldnt work out how to post on Customer Service forum, not allowed or wrong forum heading).

Would the SSL be setup on Johnny or Stevie?

Oh! That's useful. I could experiment on Johnny, and run things properly on Stevie.

I'll consider that.

Is the dual-account still a total of 500Mb, or 500 and a bit of memory for Johnny as well?

Further question.

When a domain is placed under a SSL on another server, does it gets its own 500Mb capacity, or is it all still rolled into the one amount for all domains under my name?

Yes, I see. I remember when setting up the install location in Softalicious.

So you can have multiple instances of the same software under the same domain domain name using the subdomains?

You can install a Softalicious program onto each domain under your Heliohost wehosting account.

Can a Softalicious program be installed under a subdomain as well, and if so, how?

Say cow.com, then the subdomain fred.cow.com, bieng able to install under "fred" subdomain one of the Softalicious programs.

Thank you.

Thanks for your quick response to my first post!.

I'll arrange a domain, then request an SSL per the Wiki instructions.

Murray

If I request a SSL setup at $12/yr, what will this actually mean? (I read the wiki item on this, already)

Q1. Is the entire webhosting for all the domains on my Heliohost account moved to an SSL service, or just the nominated domain?

Q2. If the entire Heliohost account is moved does that mean all my domains have to use https:// ?

Q3. I'm looking into this because I'm considering using Oxwall social network program from Softaliscious on Heliohost. I'm assuming that one really should use SSL for that, yes?

Thanks

Murray