HelioHost

Re: Account Issues To: support@heliohost.org I am sorry, I forgot to mention: Upon resetting the password, I get redirected to https://www.heliohost.org/reset/done/, but I receive an Error: 500. 2016-12-03 10:58 GMT+01:00 Nikita Kiselov : > Hello, > I tried registering on your site two days ago, but a weird issue made me > delete the account and try again yesterday. > But now the same issue occurs. When I try logging in, it keeps redirecting > me to the invalid login page. I try a few times, give up, reset my > password, adn try again. But the issue persists! I reset my password a few > times, but now I am sure it cannot be me. I couldn't have that many typos > in my passwords, I triple checked. > It may be worth noting that I use lower- and uppercase letters, and a > symbol. > > Sorry for bothering, and thanks in advance! >

blocked - user jpaulg X-MSMail-Priority: Normal X-MimeOLE: Produced By Microsoft MimeOLE V15.4.3555.308 This is a multi-part message in MIME format. charset="utf-8" Hi, I cannot access my account. I have tried resetting the password twice. = Your website appeared to accept the new password (although I got a blank = screen), but each time I tried to log in I got an =E2=80=9Cinvalid = login=E2=80=9D message. Can you help, please? Regards, Paul.

After analyzing and comparing the log files immediately before the last two crashes of Stevie we think that it may be an issue with a cron job that is causing the server to lock up. We have temporarily disabled new cron jobs creation, and deleted a few cron job runs that may have caused the crash. In addition to the cron job possibility we have increased the sensitivity of the automated crash prevention systems that we have in place. This may result in some 500 errors on memory intensive scripts like Roundcube webmail, during periods of low server resources. After all, a few error messages are better than twelve hours of downtime from a full crash.

Stevie has recovered from another crash. The admins have some ideas on how to prevent these crashes in the future and are implementing changes. We all hope that it doesn't happen again, but it's always a good idea to take backups of all of your information regularly even if the server isn't having issues. Our deepest apologies for the recent downtime. We're doing everything possible to keep our servers online.

Error in dns To: support@heliohost.org Hello good day. I'm having trouble using dns ns1.heliohost.org and ns2.heliohost.org. In ns1.heliohost.org DNS Master Server: Connection declined and in the In ns2.heliohost.org DNS Server Slave 1: Refused Search And the servant is also out of breath from time to time. I'm using Stevie. Thanks for any reply. Edson

Re: [HH#44783] To: support@heliohost.org Content preview: When will we know when johnny is functional again. Will we be emailed about it? On 11/30/16, support@heliohost.org wrote: > Tommy is invitation only. I'm not sure on what the availability date will be > yet since as far as I know, one hasn't been set. > > In other news, Stevie has since recovered from its unplanned downtime, and > we've also started work on rebuilding the failed Johnny server today. > > > You may view the status of your ticket by visiting: > > http://www.helionet.org/index/index.php?showtopic=26653 > > Thank you, > Heliohost support > http://www.heliohost.org/ > http://www.helionet.org/ > > [...] Content analysis details: (-1.5 points, 5.0 required) pts rule name description

Re: [HH#44783] To: support@heliohost.org Content preview: Do you know when the tommy server will be available? We may move to that. On 11/30/16, support@heliohost.org wrote: > Seeing that the server appears to have crashed again an hour after it came > back, probably whenever it comes up fully and is stable. > > You can see the status and history here: > http://heliohost.grd.net.pl/monitor/ > > > You may view the status of your ticket by visiting: > > http://www.helionet.org/index/index.php?showtopic=26653 > > Thank you, > Heliohost support > http://www.heliohost.org/ > http://www.helionet.org/ > > [...] Content analysis details: (-1.5 points, 5.0 required) pts rule name description

no account found To: support@heliohost.org MIME-version: 1.0 (Mac OS X Mail 9.3 \(3124\)) Content preview: hello, iâve been waiting on an account activation, but when i tried to refresh/login it shows no account found. iâve registered using this email address. thanks for your time and help. [...] Content analysis details: (-2.9 points, 5.0 required) pts rule name description

Site is down | Please help To: support@heliohost.org Hi Team, I am not able to access cpanel. I have a Steive account. My username is gptwindi. Please help. Thanks and regards Ashish

Re: [HH#69377] To: support@heliohost.org why can not open my blog and I can not login to cpanel 2016-11-09 23:12 GMT+07:00 : > MySQL crashed earlier but seems to have since recovered. > > > You may view the status of your ticket by visiting: > > http://www.helionet.org/index/index.php?showtopic=26508 > > Thank you, > Heliohost support > http://www.heliohost.org/ > http://www.helionet.org/ > > Re: [HH#69377] To: support@heliohost.org why can not open my blog phpdanmysql.com and I can not login to cpanel 2016-11-30 20:43 GMT+07:00 Adies Kiniko : > why can not open my blog > and I can not login to cpanel > > 2016-11-09 23:12 GMT+07:00 : > >> MySQL crashed earlier but seems to have since recovered. >> >> >> You may view the status of your ticket by visiting: >> >> http://www.helionet.org/index/index.php?showtopic=26508 >> >> Thank you, >> Heliohost support >> http://www.heliohost.org/ >> http://www.helionet.org/ >> >> >

Stevie has finished rebooting and services are coming back online. The Heliohost admins are looking in to why the server crashed in the first place.

invalid login Can't log in to c panel. Keep getting login invalid message. It is the corr= ect login info, right from my password manager. username: bigfeet Thank you

Can't login/Website not working Sensitivity: Normal RE: RainbowRidge.heliohost.org Hello, Our HOA's website is no longer working. We distributed a flyer this afternoon for our 312 homeowners to download the 2017 Parking Permit application and almost immediately I began receiving emails that the website was not working. I thought perhaps it was overloaded by it's now 1:00 AM (PST) and it's still not working. Additionally, I cannot login on cPanel. Anything you can do to expedite the repair will be greatly appreciated because I have 312 homeowners who are in a panic and are knocking on my front door. Thank you!

It looks like Stevie is having some trouble. The Heliohost admins are working with the Hurricane Electric technicians on site with the servers to try to get him up and running again. We'll update you when we have more information.

Re: [HH#44783] To: support@heliohost.org Content preview: Awesome, thanks for the help. When do you think CPanel will be working again. On 11/29/16, support@heliohost.org wrote: > It just came back up. cPanel still isn't working as of yet (returns a 500 > error), but websites should be working again. > > > You may view the status of your ticket by visiting: > > http://www.helionet.org/index/index.php?showtopic=26653 > > Thank you, > Heliohost support > http://www.heliohost.org/ > http://www.helionet.org/ > > [...] Content analysis details: (-1.5 points, 5.0 required) pts rule name description

stevie server down again To: support@heliohost.org Content preview: Hello, I'm not sure if you are aware of this or not, but the server is down again. When I visit my site, I get a bing search. Just figured you should know this. Hunter [...] Content analysis details: (-1.5 points, 5.0 required) pts rule name description

Can't access website or email Hi, I can't access my website www.eastbournephotos.co.uk or my emails. Could you look into this for me please. My username is andyb77 Many thanks. Andy Andy Butler Andy Butler Photography T: 01323 887166 M: 07545 289437 New Website: andybutlerphotography.website www.media-photography.co.uk www..eastbournephotos.co.uk www.facebook.com/eastbournephotos

Re: [HH#79202] To: support@heliohost.org I'm in now. Thanks. Website is also showing up. Please delete this post from the public boards, it contains sensitive information I didn't know would be public. Thanks again! Thanks, Nikhi Bhambra On Sat, Nov 26, 2016 at 10:04 AM, wrote: > Can you access your account and your website now? > > > You may view the status of your ticket by visiting: > > http://www.helionet.org/index/index.php?showtopic=26640 > > Thank you, > Heliohost support > http://www.heliohost.org/ > http://www.helionet.org/ > >

Can not log into my account To: support@heliohost.org Hello, My account email is "[deleted]" and my email is "nikhi". I can not log into my account and cannot access my cPanel to edit my website. Can you please tell me what is wrong? Is the account suspended still? What can I do to fix this? Thanks, Nikhi Bhambra

Website not working To: support@heliohost.org Content preview: Hi, I wanted to let you know that my site isn't working. I looked at my domain, and that seems to be working okay, there must be an issue on your end. Just figured I'd let you know. Thanks. [...] Content analysis details: (-0.8 points, 5.0 required) pts rule name description

Website not working To: support@heliohost.org Content preview: Hi, I wanted to let you know that my site isn't working. I looked at my domain, and that seems to be working okay, there must be an issue on your end. Just figured I'd let you know. My domain is thepartyzone.cu.cc. Thanks. [...] Content analysis details: (-0.9 points, 5.0 required) pts rule name description

Your SQL service is down To: support@heliohost.org Hello, It seems like all your sql servers are down and no website is able to connect to its database. My website powered by heliohost is nothingelsematterz.com Please take a look and correct the issue sometime soon. -- Thanks & Regards, Hari Om Vashishtha

Account move To: support@heliohost.org Dear heliohost support, Is it possible to transfer my account to the tommy server without that I need to create a new account? Because I was watching the when the new Subscriptions were opened but were immediately filled and it sayd try again in 24 hours.

login problem Thunderbird/45.4.0 Content preview: i have problem can`t login https://stevie.heliohost.org:2083 my site easymoney.protimo.gr [...] Content analysis details: (4.1 points, 5.0 required) pts rule name description Re: [HH#72173] Acknowledgement from Heliohost Support To: support@heliohost.org Thunderbird/45.4.0 Content preview: ok fixed On 19/11/2016 6:16 μμ, support@heliohost.org wrote: > Your message (login problem) has been assigned the tracking ID [HH#72173]. One of our volunteer community members will reply to your email as soon as possible. > > Please include the string [HH#72173] in the subject of any future email regarding this case. You may do that by simply replying to this message. > > You may view the status of your ticket by visiting: > > http://www.helionet.org/index/index.php?showtopic=26608 > > Thank you, > Heliohost Support > http://www.heliohost.org/ > http://www.helionet.org/ > > Content analysis details: (3.7 points, 5.0 required) pts rule name description

http head request To: support@heliohost.org Content preview: Hi, I am hosting a podcast on my site with helio host, and I am trying to submit it to iTunes, and it said that the art work had to be on a server that supported http head requests. Is that something that can be fixed so I can submit it to iTunes? Or am I doing something wrong. Please help. Thanks. [...] Content analysis details: (-1.6 points, 5.0 required) pts rule name description