HelioHost

500 Internal Server Error Good morning, my name is Jose Fernandez and I own the following account: Primary Domain: genfer.heliohost.orgUser: genfer Password: A month that is presenting me this fault "500 Internal Server Error", and I= noticed ago but that happens only when files have the extension php, this = problem will not let me do anything. Without further reference I leave you a satisfactory answer. =C2=A0*** Jos=C3=A9 Fern=C3=A1ndez *** Re: [HH#70864] Acknowledgement from Heliohost Support I understood not knew I had to put this number, but I would like to solve t= his problem and achieved no way to do, if possible guide me with this probl= em?=C2=A0*** Jos=C3=A9 Fern=C3=A1ndez ***=20 El Domingo 16 de octubre de 2016 6:43, "support@heliohost.org" escribi=C3=B3: =20 Your message (500 Internal Server Error) has been assigned the tracking ID= [HH#70864]. One of our volunteer community members will reply to your emai= l as soon as possible. Please include the string [HH#70864] in the subject of any future email reg= arding this case. You may do that by simply replying to this message. You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=3D26323 Thank you, Heliohost Support http://www.heliohost.org/ http://www.helionet.org/ -----Original Message----- 500 Internal Server Error =C2=A0=C2=A0=C2=A0=20 Good morning, my name is Jose Fernandez and I own the following account: Primary Domain: genfer.heliohost.orgUser: genfer Password: A month that is presenting me this fault "500 Internal Server Error", and I= =3D noticed ago but that happens only when files have the extension php, this = =3D problem will not let me do anything. Without further reference I leave you a satisfactory answer. =3DC2=3DA0*** Jos=3DC3=3DA9 Fern=3DC3=3DA1ndez *** =20

Installing SSL To: support@heliohost.org User Id: mani0993 Domain: dailyblogging.org I have uploaded a SSL certificate (StartSSL Class 1) using the SSL/TLS manager in CPanel. I don't see any option to install the certificate on a specific domain as mentioned in some SSL tutorials. Is this option disabled at Heliohost ? If yes, is there no way to use SSL on the site ? -- Regards, Mani Viswanathan (Ganesh) # WebSite: www.dailyblogging.org

Re: [HH#56566] To: support@heliohost.org Yes; *thank you*. My New Password appears to work on both versions of your Site [at the moment]... Best, DIANA On 13 October 2016 at 02:12, wrote: Are you able to log in to the new site now? > > You may view the status of your ticket by visiting: > > http://www.helionet.org/index/index.php?showtopic=26312 > > Thank you, > Heliohost support > http://www.heliohost.org/ > http://www.helionet.org/ > > Re: [HH#56566] To: support@heliohost.org If you're able to delete my former Password / Email Address from my previous Post (so that this Information no longer appears publicly), that would be just great. Thank you. DIANA On 13 October 2016 at 02:19, wrote: Re: [HH#56566] > To: support@heliohost.org > Yes; *thank you*. > My New Password appears to work on both versions of your Site [at the > moment]... > Best, > DIANA > On 13 October 2016 at 02:12, wrote: > Are you able to log in to the new site now? > > > > You may view the status of your ticket by visiting: > > > > http://www.helionet.org/index/index.php?showtopic=26312 > > > > Thank you, > > Heliohost support > > http://www.heliohost.org/ > > http://www.helionet.org/ > > > > > > You may view the status of your ticket by visiting: > > http://www.helionet.org/index/index.php?showtopic=26312 > > Thank you, > Heliohost support > http://www.heliohost.org/ > http://www.helionet.org/ > >

Account Access To: support@heliohost.org Hi there, I seem to be barred from entering my Heliohost Account, as my former Password (-------) no longer appears to work. I would appreciate some help with resetting my Password. I believe that at a certain point my Account was associated with the E-Mail Address '-----------'; however, this no longer appears to be the case. *My User-ID is: *smartgrl Could anyone kindly assist me with assigning a New E-Mail Address / Password to my Account? DIANA --=20 DIANA FAIRTHORNE CREATIVE DIRECTOR Thornhill =C2=B7 Ontario =C2=B7 Canada *websightdesign.org / **websightdesign.ca **| diana@websightdesign.ca * WIX PRO ARENA: Arena.Wix.com/Pro/StrategicCreative MYSPACE: http://MySpace.com/Strategic_Creative/Portfolio * My {'my' being defined as any mail addressed to or from Diana Fairthorne} mail communications are intended only for the named person or entity to which they are addressed and contain information that is privileged, confidential, / otherwise protected from disclosure. Access by anyone else, other than myself, is a thoroughly unwelcome and unwarranted *invasion of privacy*. If this message has been misdirected, and you are not the intended recipient, you are nevertheless bound to respect the sender's worldwide legal rights, which include the right to privacy. Dissemination, distribution, disclosure, and copying of this mail is strictly prohibited, unless permission to do so has been explicitly expressed by the sender. *An= y action taken in response to or on reliance of information contained within the main body of my messages by anyone other than the named person or entity to which they are addressed **is **strictly prohibited and unlawful. If you have received this mail in error, please immediately notify the sender by returning a message. I require that unintended recipients delete the E-mail and destroy all electronic copies in their system, retaining no copies in any media. *Thank you for your cooperation. Re: [HH#56566] Acknowledgement from Heliohost Support To: support@heliohost.org * As there's sensitive (although outdated) Information within my previous Post, I'd appreciate if One of your Staff Members could kindly remove the Post as soon as possible. * *I do not wish for this Information to appear publicly, within your Online Forum. * Thank you for any assistance regarding this matter. DIANA On 13 October 2016 at 01:19, wrote: Your message (Account Access) has been assigned the tracking ID [HH#56566]. > One of our volunteer community members will reply to your email as soon as > possible. > > Please include the string [HH#56566] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > You may view the status of your ticket by visiting: > > http://www.helionet.org/index/index.php?showtopic=26312 > > Thank you, > Heliohost Support > http://www.heliohost.org/ > http://www.helionet.org/ > > -----Original Message----- > Account Access > To: support@heliohost.org > > Re: [HH#56566] Acknowledgement from Heliohost Support To: support@heliohost.org Yes; it seems that I've been able to Log-In on the Classic version of your Site and have been able to successfully update my Information. (~ @ approximately 1:46 am EST) I'd been unable to Log-In on the Newly Revamped Heliohost Site with my Old Log-In Details. DIANA On 13 October 2016 at 01:19, wrote: Your message (Account Access) has been assigned the tracking ID [HH#56566]. > One of our volunteer community members will reply to your email as soon as > possible. > > Please include the string [HH#56566] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > You may view the status of your ticket by visiting: > > http://www.helionet.org/index/index.php?showtopic=26312 > > Thank you, > Heliohost Support > http://www.heliohost.org/ > http://www.helionet.org/ > > -----Original Message----- > Account Access > To: support@heliohost.org > > >

Re: [HH#67068] To: support@heliohost.org X-CMAE-Envelope: MS4wfBCdLivnceLEHVOXRRia0RwnlcMPyOJaQSpCeNBDaW6plxU/8KMgDMXmrA62XhO4efR9/iSaIRHq+14cjNFw1dl/pGqOOS1Ba5OZb65vOoatuBbZFS0X xwjPGnxXnu1l4S5v27UtbCZa4PUCY6O7ynosxuNvg+3j6IKhgwtsi/nmODTDF9Vmq3XP9bjGYHqvVg== thx very much Roland Rust 2016-10-05 18:33 GMT+02:00 : > Ok I've unblocked your ip. > > > You may view the status of your ticket by visiting: > > http://www.helionet.org/index/index.php?showtopic=26271 > > Thank you, > Heliohost support > http://www.heliohost.org/ > http://www.helionet.org/ > >

Blocked IP To: support@heliohost.org X-CMAE-Envelope: MS4wfPtAGWRpZM/+3JK8qWdczHyJ4LGYws929VY43m+Py0m19eLMs7MLQwDIIY1TbRuN7mgh9lMhqQcOlIxHKrFOaT4QlItgpFesNRYDgpd/nuQ3dc2OLbYs 2tuOolnaWbmUgxnSxumJ+17aJ5ae7UYpA6S59lfC9g+y/Hdm+GOP0w4QX8rbsCps6UahAI+KYDBvig== Hi, for some reason, I think your firewall blocked my IP 195.34.89.245. Can you unblock this IP please. I think i get blocked during a crash from my FTP client as i were downloading some files. Cya Roland Rust

please help Hi , I need help with , I currently have a wed site =C2=A0 =C2=A0 =C2=A0a1i= rrigation.ca =C2=A0 =C2=A0 with you but hosted with someone else I need to = talk to someone about an issue I'm having =C2=A0in creating an email accoun= t , can someone please call me on this at=C2=A0=C2=A0613-825-6155 Thank you= .=C2=A0A1 Irrigation Installation Please make note of my new address ...3527 Woodroffe Ave ON.,K2G 7A7Mike Re= naud (owner)

Re: [HH#47333] To: support@heliohost.org Content preview: Re: [HH#47333] Hi. Thank you for your reply. For the CPanel I still need the Confirmation Code which you're supposed to send me by e-mail. Thanks and regards. wotraceafg@googlemail.com 2016-10-02 22:02 UTC+02:00, support@heliohost.org : > You don't need to enter cPanel for resetting password. Please go to > stevie.heliohost.org:2082, click on Reset password, enter your HelioHost > username and click on Reset password button. > > > You may view the status of your ticket by visiting: > > http://www.helionet.org/index/index.php?showtopic=26243 > > Thank you, > Heliohost support > http://www.heliohost.org/ > http://www.helionet.org/ > > [...] Content analysis details: (-0.7 points, 5.0 required) pts rule name description

Can't connect to cpanel Gecko/20100101 Thunderbird/45.2.0 Content preview: Hello, Trying to connect to cpanel on my account in order not to be suspended. With no luck. Happy to move out from Johnny. How do I move to Stevie or Tommy? Thanks, [...] Content analysis details: (-2.6 points, 5.0 required) pts rule name description

Re: Internal Server error To: support@heliohost.org necrt.heliohost.org * It is not the "pw"

Internal Server error To: support@heliohost.org Hello, my hosting is completely in error, I can not even access the cPanel. URL: necrtpw.heliohost.org / necrt.com I thought the error was my fault, but not cPanel is working, expect an answer. Thank you.

Re: [HH#47333] To: support@heliohost.org Content preview: Re.: [Hh#47333] wotraceafg.heliohost.org/ Thank you for your prompt reply. To reset my password I need to enter the CPanel first. And that's what I can't do. [...] Content analysis details: (-1.9 points, 5.0 required) pts rule name description

wotraceafg.heliohost.org/ To: support@heliohost.org Content preview: Re.: wotraceafg.heliohost.org/ Hi, I can't any longer access the CPanel. Each time I try I get an error message 'The login is invalid', although Username (wotracea) and Password are both correct. I use them when uploading files with Filezilla and everything is OK there. [...] Content analysis details: (-1.9 points, 5.0 required) pts rule name description

Heliohost is proud to announce that we have a new website. Check it out at https://heliohost.org/ We've been using our old homepage for well over 7 or 8 years with very few changes, and it has obviously become very outdated. Believe it or not, but there are files on our old site dating back to 2005. With that in mind the Heliohost administrators have collaborated to create a brand new site from the ground up. This isn't just another reskin of our trusty Joomla site that we've been using for so long, but rather this is a completely new homepage. During this transition between websites we will keep both sites active while we make sure the new code is fully functional. If you go to heliohost.org you will have a 50% chance of loading either the old homepage or the new. If you need to access the old site specifically you can do so by clicking the "Classic Site" link in the footer. If you find any bugs, or if you have any comments about the new website we'd love to hear about it. You can let us know what you're thinking by posting on our support forums http://helionet.org/ A big thanks goes out to all our donors, users, and volunteer staff who keep Heliohost going and makes all these improvements possible. Thanks for being a member of the Heliohost community.

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Re: [HH#13494] Hi, so could you just remove my domain from johnny ? I'll signup using that= domain name in stevie.=20 domain name in johnny is regtakom. Thanks =20 On Monday, September 19, 2016 3:35 AM, "support@heliohost.org" wrote: =20 Tommy signups aren't available yet as we're still setting him up and beta = testing. See =C2=A0 http://www.helionet.org/index/topic/25503-tommy-closed-beta/ =C2=A0 for more information. Since Johnny isn't currently working backups cannot b= e made by you or anyone else. If you wish to move your account to Stevie yo= u can do so by creating a new Stevie account and restoring your latest back= up (which won't include any changes to your account made after the backup w= as created). You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=3D25766 Thank you, Heliohost support http://www.heliohost.org/ http://www.helionet.org/ =20

Some of the InnoDB tables on Stevie MySQL databases have become corrupted. The Heliohost admins have backed up all the salvageable InnoDB data, and removed all the corruption. What this means is some InnoDB data was probably lost during the fix. If you are missing InnoDB data simply restore your database from the most recent backup you have. As always we HIGHLY recommend using MyISAM tables in your databases because it is much more stable, and we've never lost any MyISAM data in the eleven years we've been providing free hosting services. InnoDB on the other hand is quite volatile and tends to get corrupted easily. Let us know if you need any help with any of this.

Johnny php, cpanel, and some other services are offline for now. The numerous crashes on Johnny over the last few years seem to have done irreparable damage to his filesystems and he can't carry on any longer. The hard drives all seem to be functioning properly and the data seems to be intact, but the filesystem itself is quite damaged which prevents the server from running correctly. Both the /var/ partition and the /usr/ partition are in read-only mode, but the server is technically online. We have stopped all new accounts from being created on Johnny, and we recommend current Johnny users begin backing up their data to move to Stevie or Tommy. FTP is working and we recommend using it to backup your files. Since MySQL on Johnny is offline you won't be able to backup your databases without help. Furthermore, only MyISAM tables will be able to be backed up while Johnny remains broken. If you have any InnoDB tables you'll either need to wait for Johnny to be fixed or use your most recent backup. Once everything is backed up and saved off of Johnny's system we will be decommissioning him and rebuilding him from the ground up. With the recent memory, storage, and system upgrades we have done to Johnny we think this is the best way to get him stable so we won't have to worry about him crashing all the time anymore. Let us know if you need any help with anything by posting on our support forums at http://helionet.org/ Also, our apologies for any inconvenience this downtime may cause you.

Re: [HH#13494] Hi,=20 =C2=A0thanks for your reply.the problems are :- I can't login to johnny cpa= nel, which mean i can't make the mysql backup and download it- I can't effo= rt the 48hrs delay time after deletion of johhny before create new account = to Stevie or Tommy- Stevie's hit daily registration limit very quickAnd als= o, should I move to Tommy instead Stevie ? Regards,RK =20 On Monday, September 19, 2016 1:20 AM, "support@heliohost.org" wrote: =20 Yes, you can. Just create an account on Stevie and restore your latest bac= kup. You may view the status of your ticket by visiting: http://www.helionet.org/index/index.php?showtopic=3D25766 Thank you, Heliohost support http://www.heliohost.org/ http://www.helionet.org/ =20

Databases error and down camerascftv.com.br To: support@heliohost.org Hello Friend, I can not access my database seems to be corrupted. I checked in cpanel a warning: Mysql on Stevie crashed yesterday, and the user database got corrupted. The Heliohost admins have worked tirelessly overnight to get Stevie's Mysql back up and running. However, the user que corruption means each user will have to delete, recreate, and permissions to grant each user database que shouldnt have access to each Mysql database. If you need help getting your site online back please do not hesitate to open a support ticket by posting at http://helionet.org/ Our friendly support admins will be happy to help. Thank you for your patience and understanding During this downtime Mysql. can you restore my database? www.camerascftv.com.br Thank you very much Vinicius Alves

Johnny to Stevie or Tommy Dear Sir,=C2=A0 Due too many times Johnny has gone down too often lately, i= s it possible to request server change to Stevie or Tommy ?Since Johnny is = down, I can't create the backup, delete the account, wait for 48hrs before = request another account creation on Stevie or Tommy. Regards,RK

Re: [HH#89025] format=flowed; charset="iso-8859-1"; reply-type=original X-MSMail-Priority: Normal X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.6157 X-Antivirus: avast! (VPS 160915-0, 15/09/2016), Outbound message X-Antivirus-Status: Clean Content preview: PERFECT !!!! THANK YOU so much NOW logged in [...] Content analysis details: (1.0 points, 5.0 required) pts rule name description

Now Johnny's /var/ partition has gone read-only suddenly without any warning. We are going to reboot Johnny immediately to scan this partition as well just like we did on the /usr/ partition. This may just be left over inconsistencies from the hard drive issues we had recently, but as always we highly recommend users take frequent backups of their site. Let us know if you have any questions, and thank you for your patience while we perform the maintenance required to keep Johnny functioning.

Re: [HH#89025] Content preview: Thank you for trying again. I am using that ca address to send all of these messages. I am getting your replies on this same email address. But the password reset ones.... I have not received one. Not in my inbox. Not in spam. Absolute mystery to me [...] Content analysis details: (1.6 points, 5.0 required) pts rule name description