HelioHost

'browning' I just redirected the MX on NetSol to google since I can't seem to make Heliohost reliable option in past 24 hours. I appreciate free but if it doesn't work it doesn't mean anything. Too many issues with Johnny and can't get on Tommy and not up for blindly paying a donation hosting fee for what appears to largely not work with my 8 hours I put in to Heliohost in 24 hours. I can't even use Java! The whole point of testing hosted code. On Wed, Oct 18, 2017 at 8:07 PM Heliohost Support wrote: > What is your username or main domain? > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic0146 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

A fatal error has occurredCould not instantiate PDO. PDOException: SQLSTATE[HY000] [14] unable to open database file 1. Horde_Registry::appInit() /usr/local/cpanel/base/horde/imp/index.php:19 2. Horde_Registry->pushApp() /usr/local/cpanel/3rdparty/php/56/lib/php/Horde/Registry.php:299 3. Horde_Registry->_pushAppError() /usr/local/cpanel/3rdparty/php/56/lib/php/Horde/Registry.php:1621 4. Horde_Registry::appInit() /usr/local/cpanel/base/horde/imp/index.php:19 5. Horde_Registry->pushApp() /usr/local/cpanel/3rdparty/php/56/lib/php/Horde/Registry.php:299 6. Horde_Registry->callAppMethod() /usr/local/cpanel/3rdparty/php/56/lib/php/Horde/Registry.php:1616 7. call_user_func_array() /usr/local/cpanel/3rdparty/php/56/lib/php/Horde/Registry.php:1196 8. Horde_Registry_Application->authenticated() 9. IMP_Application->_authenticated() /usr/local/cpanel/3rdparty/php/56/lib/php/Horde/Registry/Application.php:96 10. IMP_Auth::authenticateCallback() /usr/local/cpanel/base/horde/imp/lib/Application.php:134 11. IMP_Imap->doPostLoginTasks() /usr/local/cpanel/base/horde/imp/lib/Auth.php:243 12. IMP_Imap->updateFetchIgnore() /usr/local/cpanel/base/horde/imp/lib/Imap.php:344 13. IMP_Mailbox::getSpecialMailboxes() /usr/local/cpanel/base/horde/imp/lib/Imap.php:354 14. IMP_Mailbox_SessionCache->getSpecialMailboxes() /usr/local/cpanel/base/horde/imp/lib/Mailbox.php:1364 15. IMP_Mailbox::getPref() /usr/local/cpanel/base/horde/imp/lib/Mailbox/SessionCache.php:268 16. Horde_Prefs->getValue() /usr/local/cpanel/base/horde/imp/lib/Mailbox.php:235 17. Horde_Prefs->_getScope() /usr/local/cpanel/3rdparty/php/56/lib/php/Horde/Prefs.php:250 18. Horde_Prefs->_loadScope() /usr/local/cpanel/3rdparty/php/56/lib/php/Horde/Prefs.php:343 19. Horde_Core_Prefs_Storage_Hooks->get() /usr/local/cpanel/3rdparty/php/56/lib/php/Horde/Prefs.php:413 20. Horde_Core_Hooks->callHook() /usr/local/cpanel/3rdparty/php/56/lib/php/Horde/Core/Prefs/Storage/Hooks.php:41 21. call_user_func_array() /usr/local/cpanel/3rdparty/php/56/lib/php/Horde/Core/Hooks.php:62 22. IMP_Hooks->prefs_init() 23. Horde_Registry->call() /usr/local/cpanel/base/horde/imp/config/hooks.php:29

As I have said multiple times, Johnny is broken. My IP being blocked for FTP (because Addon broke) is not the reason cPanel w= as down or webmail exploded with exceptions (at 5pm after any blocking was u= nblocked).=20 Has nothing to do with who is viewing the site - broken code is broken code.= I cannot test anything when everything on the host breaks. I'm sorry you ca= nnot see your users point of view and field those concerns.=20 Sent from my iPhone > On Oct 18, 2017, at 5:25 PM, Heliohost Support wro= te: >=20 > Johnny was unresponsive to you because you got blocked by the firewall for= using the wrong username or password an excessive number of times. Johnny h= as actually had pretty good uptime today. As I've said multiple times Johnny= is not intended to host a website that people other than just yourself test= ing things out will go to. Let us know if you have any other questions. >=20 > You may view the status of your ticket by visiting: >=20 > https://www.helionet.org/index/index.php?showtopic=3D30145 >=20 > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ >=20 Lol, and now learning that even though the signup showed Tomcat 7 on Johnny, I see now in the cPanel that Java is turned off and the request I put in estimates Feb of 2018 for completion. How absurd. I'm not clear what you can do on Johnny. On Wed, Oct 18, 2017 at 5:34 PM, Heliohost Support wrote: > As I have said multiple times, Johnny is broken. > My IP being blocked for FTP (because Addon broke) is not the reason cPanel > w> as down or webmail exploded with exceptions (at 5pm after any blocking was > u> nblocked). > Has nothing to do with who is viewing the site - broken code is broken > code.> I cannot test anything when everything on the host breaks. I'm sorry you > ca> nnot see your users point of view and field those concerns. > Sent from my iPhone > > On Oct 18, 2017, at 5:25 PM, Heliohost Support wro> te: > > > > Johnny was unresponsive to you because you got blocked by the firewall > for> using the wrong username or password an excessive number of times. Johnny > h> as actually had pretty good uptime today. As I've said multiple times > Johnny> is not intended to host a website that people other than just yourself > test> ing things out will go to. Let us know if you have any other questions. > > > > You may view the status of your ticket by visiting: > > > > https://www.helionet.org/index/index.php?showtopic=30145 > > > > Thank you, > > Heliohost support > > https://www.heliohost.org/ > > https://www.helionet.org/ > > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic0145 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

I just tried at 5pm to get a Tommy account but its saying its full. fyi, more failures on your Johnny system including webemail - I tried all 3 and either ending with a huge exception stack or timeout. I've tried evaluating your services for the past day and although I'd love to like it, I continue to have issues on most fronts. Your only advice is to move to Tommy and I can't pay for anything given this service. The way you've set this up to delete a Johnny account and "hope" to get a Tommy account at 5pm is very troublesome. I love free, but if it does not work, free does not mean anything. In fact, I've spent a day on this and back at the start. Additionally, nowhere have I worked do Dev, QA and Production use different scripts to bootstrap. The point is in dev/testing that the systems are brought up in the same manner as production. Hand modifying dev/qa/testing and hoping it works in prod is not a best practice. Johnny was also completely unresponsive earlier - which is beyond a high load, its broken - even for a test env. You can't test anything if its broken. I appreciate your efforts but I'm at a loss how you think anyone can use Johnny.

Thank you Sent from my iPhone > On Oct 18, 2017, at 3:39 PM, Heliohost Support wro= te: >=20 > Unblocked. >=20 > You may view the status of your ticket by visiting: >=20 > https://www.helionet.org/index/index.php?showtopic=3D30132 >=20 > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ >=20

Thanks - I was actually referring to email aliases. You can create email ali= ases but it sounds like you guys forward regardless if it is a local to loca= l account.=20 Sent from my iPhone > On Oct 18, 2017, at 12:01 AM, Heliohost Support wr= ote: >=20 > In cpanel the alias button is actually for domains. Say your main domain i= s bgb.heliohost.org then you could add bgb.net as an alias and both domains w= ould show the same content.The forwarding buttons in cpanel are for sending e= mail from one email address to another automatically. It works both locally a= nd externally. You can forward from an account on your cpanel to another acc= ount on your cpanel locally or you can forward from an account on your cpane= l to another email service like gmail or something externally. >=20 > You may view the status of your ticket by visiting: >=20 > https://www.helionet.org/index/index.php?showtopic=3D30128 >=20 > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ >=20

now my IP has been blocked because of the ftp issues. also, I don't believe the other ftp account I created works. also, making ftp accounts via Addon Domain failed. also, cPanel on Johnny is unresponsive for at least an hour. please unblock my IP The IP address 73.93.141.131 has been blocked for trying to log in to SFTP with the wrong password too many times. To prevent this from happening again in the future please make sure your username and password are saved correctly in your SFTP client. You won't be able to continue to cPanel until an admin unblocks you. To request that your IP be unblocked please visit On Wed, Oct 18, 2017 at 6:02 AM, Heliohost Support wrote: > We highly recommend SFTP to securely transfer your files. Since you're on > Johnny try these settings:Host: johnny.heliohost.orgPort: 1373Protocol: > SFTPLogon type: NormalUser: browningPassword: > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic0132 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Actually I understand what you are saying about the load being high and how you separate your customers - however, if Addon Domain breaks, Johnny is unusable for people, defeating the point of any testing. And as these configs are deleted and tested again or due to how you acquire a Tommy server, deleting and re-creating accounts, its imperative this works, unless you contact Customer Service every time. As a software engineer, if running an application is unpredictable, it is broken - sorry. On Wed, Oct 18, 2017 at 5:44 AM, Heliohost Support wrote: > Maybe the thing I haven't explained properly is we know exactly why addon > domains don't get created properly every time. As I said several times, > it's because of the high load on Johnny, but what I think I haven't explain > thoroughly is that the reason the load is so high is primarily because we > allow unlimited free signups each day. In the past we tried to make all of > our servers production type servers, but our service is more popular than > we have hardware to accomodate all of the people who want a free account. > All of our servers being full when someone went to create their account > caused a lot of frustration so we came up with a new idea: We would have > two types of server, experimental and production. Experimental servers are > fo those who don't care about uptime or speed, but just want to get an > account created immediately. Production servers are for people who do care > about uptime and speed and don't mind being patient in exchange for a much > higher quality server. It's free either way. If I'm still doing a poor job > explaining this to you please let me know and I'll try again.Anyways, I > created those two addon domains for you and you can now see them on your > addon domain page. > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic0130 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

unable to ftp using the main account or a created ftp account. I receive Command: PASS **** Response: 530 Login authentication failed Error: Critical error: Could not connect to server I have rechecked accounts and passwords. I used the download ftp config file for FileZilla. this is ftping to: ftp.browning.heliohost.org with 'browning' or 'browning@sfskier.com' not sure if this is part of Addon Domain not completing. also, when previously I did Addon Domain with the option of creating a ftp account, that account was never created either. I'm guessing Addon Domain failed before configuring the ftp account and config? Thanks, Blaine

You could check them out; sfskier.com and bgb.net. I did AddonDomain for eac= h of those with 'browning' account and have not touched it since. I don't se= e them listed in the Addon Domain section but they seem partially configured= . If its too busy to correctly finish, then the scripting is broken. It need= s to atomically complete to have any confidence its configured correctly, ev= en if it takes a while. Did it complete 50%, 90%? Maybe you could test Addon Domain in another account for errors after checki= ng these domains. Thanks Sent from my iPhone > On Oct 18, 2017, at 12:08 AM, Heliohost Support wr= ote: >=20 > Those types of errors are common on Johnny. Johnny is our experimental ser= ver so the load can frequently be high and when the load is high delicate pr= ocesses like creating an addon domain have a tendency to break. If you would= like a server where those errors don't occur we recommend a production serv= er like Ricky or Tommy. You can also ask us for help and we can manually fix= domains on Johnny that don't get added correctly.Would you like me to try t= o fix the addon domain sfskier.com on the account browning? I hesitate to ex= pend the effort since it seems likely to just get deleted again immediately.= If the whole point is to see if addon domains even work on Johnny they do, b= ut sometimes they take a little extra fiddling since the server is so overlo= aded. >=20 > You may view the status of your ticket by visiting: >=20 > https://www.helionet.org/index/index.php?showtopic=3D30130 >=20 > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ >=20

I deleted the old account, created a new one 'browning' and then added domain sfskier.com via Addon Domain but there is not any entry in Addon Domain now for sfskier.com. There was the error message again about ending prematurely but in a previous email you said not to worry and that was just the server being busy. However, I'm not convinced this completed successfully as there is no entry in Addon Domain to manage the domain. Please see if you are able to successfully add domains in Addon Domain on Johnny and confirm there is not a problem. Thanks.

I added the domain sfskier.com in Addon Domain in the console but I do not see a way to manage it, or even delete the entire configuration (especially in initial testing). Is there a way to cleanly delete all the config the Addon Domain function created for a particular domain? thanks please delete all config for sfskier.com and bgb.net. The Addon Domain did not complete correctly. ftp accounts were not created. bgb.net is missing from domains but when I try to add the domain again it says apache configs have already been created for bgb.net. I'd like to delete all configurations for both domains and try again. thanks. On Tue, Oct 17, 2017 at 10:52 PM, Heliohost Support wrote: > Your message (Addon Domain) has been assigned the tracking ID [HH#15749]. > One of our volunteer community members will reply to your email as soon as > possible. > > Please include the string [HH#15749] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachements. If you are > submitting a screenshot or attachement please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic0129 > > Thank you, > Heliohost Support > https://www.heliohost.org/ > https://www.helionet.org/ > > -----Original Message----- > > Return-Path: > Delivered-To: support@heliohost.org > Received: from tommy.heliohost.org > by tommy.heliohost.org (Dovecot) with LMTP id > MDVaBBHs5lnZDQAAY4nxBQ > for ; Tue, 17 Oct 2017 22:52:17 -0700 > Return-path: > Envelope-to: support@heliohost.org > Delivery-date: Tue, 17 Oct 2017 22:52:17 -0700 > Received: from mail-lf0-f46.google.com ([209.85.215.46]:46010) > by tommy.heliohost.org with esmtps (TLSv1.2:ECDHE-RSA-AES128-GCM- > SHA256:128) > (Exim 4.89) > (envelope-from ) > id 1e4hGy-0008U0-G6 > for support@heliohost.org; Tue, 17 Oct 2017 22:52:16 -0700 > Received: by mail-lf0-f46.google.com with SMTP id n69so4465542lfn.2 > for ; Tue, 17 Oct 2017 22:51:48 -0700 (PDT) > DKIM-Signature: v=1 a=rsa-sha256; c=relaxed/relaxed; > d=gmail.com; s 161025; > h=mime-version:from:date:message-id:subject:to; > bh=Ob62HxS6+6mwPHKvSneqfafmBWc0zbJ/I2JySc4vP9I=; > b=veJH3H5CODE8MnZvx9ia9gYlo6FZ9XlUEKvl9oSUZF5e4tQcoGrFnVuOUYZs > 4OOCPt > 6kt5PbbW/u5HMcd48L2r33iLzzx7iu0EAgWcdEV > DiNa8Wnk0OJbq0CG6H97v1H6Fd4uW > cjtDU/s+CzBTZxEcnkGljEr4QOeZXDjsgv3Vbb > 2sCsTSkaUN64gPVEPmq7T09kR5V4lP > elm7JzYHtiMu6ZrlLqhOkzTN5IcfTrAhMyOu8bveq0IAJjm49DtRvZoauhN6 > woEjT8mT > siiLm8PXNXyoqQ/f6Fy/67WmbExldIqoQ2U4zOJLYiIdiHpQ8T > R5qPlpgwv+O8ufwHca > fybg== > X-Google-DKIM-Signature: v=1 a=rsa-sha256; c=relaxed/relaxed; > d100.net; s 161025; > h=x-gm-message-state:mime-version:from:date:message-id:subject:to; > bh=Ob62HxS6+6mwPHKvSneqfafmBWc0zbJ/I2JySc4vP9I=; > b=l8yy+6DCxdd8RQzh2Dyzq2uHS4qe6Nn25Bo > fT2hQfvSwbUgYyIgvkPEI0eSpCJY9RG > Byuo5q6IFmvWitH2WBYayP4aCX0vLwzn6JJagDssDfm4IaadLTNCe51hyCKW > lsnVNmJJ > yq5eYdrDz6bEtIpn5SikPzm7K/4VfJ70Lr0NfGx9Oukpr1/+ > ezfpaBu5yjW3FHna9pxg > nHEGZJsLcXapC2FFvbgA7yjEE3C1ZmVKamu04di175X1VVrnmrbNLhq1Al9f > etXcW/1D > ZfJMxdsHKSYMBz5Kt0UfZ8ziPy5KtbRHsPLC5fOLMIANGflb7KuPOxseSlct > hcbX1rqh > tK+g== > X-Gm-Message-State: AMCzsaUpMsFYNbyRd9r/wgtfroxNoRxjalWczR10pn0lXGsHSe > hOhcA3 > lnH1AJN9OtfxVXnEqnOPl6KW0cCu83wHENMlDho> X-Google-Smtp-Source: ABhQp+S9V6JjfkIkrk7hDpQW7zAmYqn8uoIm > 208d3TYybLsphMzzQh/vGsxpvjPpwFUHRAr7qxfwceLEWjBO/rZ1yAU> X-Received: by 10.46.74.26 with SMTP id x26mr1646327lja.19.1508305886467; > Tue, > 17 Oct 2017 22:51:26 -0700 (PDT) > MIME-Version: 1.0 > Received: by 10.25.198.203 with HTTP; Tue, 17 Oct 2017 22:51:25 -0700 (PDT) > From: Blaine Browning > Date: Tue, 17 Oct 2017 22:51:25 -0700 > Message-ID: mail.gmail.com> > Subject: Addon Domain > To: support@heliohost.org > Content-Type: multipart/alternative; boundary=" > f403045ec30e935c5c055bcbd459" > X-Spam-Status: No, score=-1.5 > X-Spam-Score: -14 > X-Spam-Bar: - > X-Ham-Report: Spam detection software, running on the system " > tommy.heliohost.org", > has NOT identified this incoming email as spam. The original > message has been attached to this so you can view it or label > similar future email. If you have any questions, see > root\@localhost for details. > > Content preview: I added the domain sfskier.com in Addon Domain in the > console > but I do not see a way to manage it, or even delete the entire > configuration > (especially in initial testing). Is there a way to cleanly delete all > the > config the Addon Domain function created for a particular domain? > thanks > [...] > > Content analysis details: (-1.5 points, 5.0 required) > > pts rule name description > ---- ---------------------- ------------------------------ > -------------------- > -0.0 RCVD_IN_DNSWL_NONE RBL: Sender listed at http://www.dnswl.org/, > no > trust > [209.85.215.46 listed in list.dnswl.org] > 0.5 RCVD_IN_SORBS_SPAM RBL: SORBS: sender is a spam source > [209.85.215.46 listed in dnsbl.sorbs.net] > -0.0 RCVD_IN_MSPIKE_H3 RBL: Good reputation (+3) > [209.85.215.46 listed in wl.mailspike.net] > -0.0 SPF_PASS SPF: sender matches SPF record > 0.0 FREEMAIL_FROM Sender email is commonly abused enduser mail > provider > (blaine.g.browning[at]gmail.com) > -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% > [score: 0.0000] > 0.0 HTML_MESSAGE BODY: HTML included in message > -0.1 DKIM_VALID Message has at least one valid DKIM or DK > signature > -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from > author's > domain > 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not > necessarily valid > -0.0 RCVD_IN_MSPIKE_WL Mailspike good senders > X-Spam-Flag: NO > > --f403045ec30e935c5c055bcbd459 > Content-Type: text/plain; charset="UTF-8" > > I added the domain sfskier.com in Addon Domain in the console but I do not > see a way to manage it, or even delete the entire configuration (especially > in initial testing). Is there a way to cleanly delete all the config the > Addon Domain function created for a particular domain? thanks > > --f403045ec30e935c5c055bcbd459 > Content-Type: text/html; charset="UTF-8" > Content-Transfer-Encoding: quoted-printable > > I added the domain >sfskier.com in Addon Domain in the console but I do not see a way to > m> anage it, or even delete the entire configuration (especially in initial > te> sting). Is there a way to cleanly delete all the config the Addon Domain > fu> nction created for a particular domain? thanks > > --f403045ec30e935c5c055bcbd459-- > > I just deleted the 'bgb' account. I didn't see a way to cleanly clean up after a failed Addon Domain. Please check Addon Domain is working correctly on your end. On Tue, Oct 17, 2017 at 11:10 PM, Blaine Browning < blaine.g.browning@gmail.com> wrote: > please delete all config for sfskier.com and bgb.net. The Addon Domain > did not complete correctly. ftp accounts were not created. bgb.net is > missing from domains but when I try to add the domain again it says apache > configs have already been created for bgb.net. I'd like to delete all > configurations for both domains and try again. thanks. > > On Tue, Oct 17, 2017 at 10:52 PM, Heliohost Support > wrote: > >> Your message (Addon Domain) has been assigned the tracking ID [HH#15749]. >> One of our volunteer community members will reply to your email as soon as >> possible. >> >> Please include the string [HH#15749] in the subject of any future email >> regarding this case. You may do that by simply replying to this message. >> >> Please be aware that our system rejects binary attachements. If you are >> submitting a screenshot or attachement please post a link to the file >> instead of attaching it to the email. >> >> You may view the status of your ticket by visiting: >> >> https://www.helionet.org/index/index.php?showtopic0129 >> >> Thank you, >> Heliohost Support >> https://www.heliohost.org/ >> https://www.helionet.org/ >> >> -----Original Message----- >> >> Return-Path: >> Delivered-To: support@heliohost.org >> Received: from tommy.heliohost.org >> by tommy.heliohost.org (Dovecot) with LMTP id >> MDVaBBHs5lnZDQAAY4nxBQ >> for ; Tue, 17 Oct 2017 22:52:17 -0700 >> Return-path: >> Envelope-to: support@heliohost.org >> Delivery-date: Tue, 17 Oct 2017 22:52:17 -0700 >> Received: from mail-lf0-f46.google.com ([209.85.215.46]:46010) >> by tommy.heliohost.org with esmtps (TLSv1.2:ECDHE-RSA-AES128-GCM- >> SHA256:128) >> (Exim 4.89) >> (envelope-from ) >> id 1e4hGy-0008U0-G6 >> for support@heliohost.org; Tue, 17 Oct 2017 22:52:16 -0700 >> Received: by mail-lf0-f46.google.com with SMTP id n69so4465542lfn.2 >> for ; Tue, 17 Oct 2017 22:51:48 -0700 >> (PDT) >> DKIM-Signature: v=1 a=rsa-sha256; c=relaxed/relaxed; >> d=gmail.com; s 161025; >> h=mime-version:from:date:message-id:subject:to; >> bh=Ob62HxS6+6mwPHKvSneqfafmBWc0zbJ/I2JySc4vP9I=; >> b=veJH3H5CODE8MnZvx9ia9gYlo6FZ9XlUEKvl9oSUZF5e4tQcoGrFnVuOUY >> Zs4OOCPt >> 6kt5PbbW/u5HMcd48L2r33iLzzx7iu0EAgWcdEVDiNa8Wnk0OJbq0CG6H97 >> v1H6Fd4uW >> cjtDU/s+CzBTZxEcnkGljEr4QOeZXDjsgv3Vbb2sCsTSkaUN64gPVEPmq7T >> 09kR5V4lP >> elm7JzYHtiMu6ZrlLqhOkzTN5IcfTrAhMyOu8bveq0IAJjm49DtRvZoauhN6 >> woEjT8mT >> siiLm8PXNXyoqQ/f6Fy/67WmbExldIqoQ2U4zOJLYiIdiHpQ8TR5qPlpgwv >> +O8ufwHca >> fybg== >> X-Google-DKIM-Signature: v=1 a=rsa-sha256; c=relaxed/relaxed; >> d100.net; s 161025; >> h=x-gm-message-state:mime-version:from:date:message-id:subje >> ct:to; >> bh=Ob62HxS6+6mwPHKvSneqfafmBWc0zbJ/I2JySc4vP9I=; >> b=l8yy+6DCxdd8RQzh2Dyzq2uHS4qe6Nn25BofT2hQfvSwbUgYyIgvkPEI0e >> SpCJY9RG >> Byuo5q6IFmvWitH2WBYayP4aCX0vLwzn6JJagDssDfm4IaadLTNCe51hyCKW >> lsnVNmJJ >> yq5eYdrDz6bEtIpn5SikPzm7K/4VfJ70Lr0NfGx9Oukpr1/+ezfpaBu5yjW >> 3FHna9pxg >> nHEGZJsLcXapC2FFvbgA7yjEE3C1ZmVKamu04di175X1VVrnmrbNLhq1Al9f >> etXcW/1D >> ZfJMxdsHKSYMBz5Kt0UfZ8ziPy5KtbRHsPLC5fOLMIANGflb7KuPOxseSlct >> hcbX1rqh >> tK+g== >> X-Gm-Message-State: AMCzsaUpMsFYNbyRd9r/wgtfroxNoR >> xjalWczR10pn0lXGsHSehOhcA3 >> lnH1AJN9OtfxVXnEqnOPl6KW0cCu83wHENMlDho>> X-Google-Smtp-Source: ABhQp+S9V6JjfkIkrk7hDpQW7zAmYq >> n8uoIm208d3TYybLsphMzzQh/vGsxpvjPpwFUHRAr7qxfwceLEWjBO/rZ1yAU>> X-Received: by 10.46.74.26 with SMTP id x26mr1646327lja.19.1508305886467; >> Tue, >> 17 Oct 2017 22:51:26 -0700 (PDT) >> MIME-Version: 1.0 >> Received: by 10.25.198.203 with HTTP; Tue, 17 Oct 2017 22:51:25 -0700 >> (PDT) >> From: Blaine Browning >> Date: Tue, 17 Oct 2017 22:51:25 -0700 >> Message-ID: > gmail.com> >> Subject: Addon Domain >> To: support@heliohost.org >> Content-Type: multipart/alternative; boundary="f403045ec30e935c5c05 >> 5bcbd459" >> X-Spam-Status: No, score=-1.5 >> X-Spam-Score: -14 >> X-Spam-Bar: - >> X-Ham-Report: Spam detection software, running on the system " >> tommy.heliohost.org", >> has NOT identified this incoming email as spam. The original >> message has been attached to this so you can view it or label >> similar future email. If you have any questions, see >> root\@localhost for details. >> >> Content preview: I added the domain sfskier.com in Addon Domain in the >> console >> but I do not see a way to manage it, or even delete the entire >> configuration >> (especially in initial testing). Is there a way to cleanly delete all >> the >> config the Addon Domain function created for a particular domain? >> thanks >> [...] >> >> Content analysis details: (-1.5 points, 5.0 required) >> >> pts rule name description >> ---- ---------------------- ------------------------------ >> -------------------- >> -0.0 RCVD_IN_DNSWL_NONE RBL: Sender listed at http://www.dnswl.org/, >> no >> trust >> [209.85.215.46 listed in list.dnswl.org] >> 0.5 RCVD_IN_SORBS_SPAM RBL: SORBS: sender is a spam source >> [209.85.215.46 listed in dnsbl.sorbs.net] >> -0.0 RCVD_IN_MSPIKE_H3 RBL: Good reputation (+3) >> [209.85.215.46 listed in wl.mailspike.net] >> -0.0 SPF_PASS SPF: sender matches SPF record >> 0.0 FREEMAIL_FROM Sender email is commonly abused enduser mail >> provider >> (blaine.g.browning[at]gmail.com) >> -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% >> [score: 0.0000] >> 0.0 HTML_MESSAGE BODY: HTML included in message >> -0.1 DKIM_VALID Message has at least one valid DKIM or DK >> signature >> -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature >> from author's >> domain >> 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not >> necessarily valid >> -0.0 RCVD_IN_MSPIKE_WL Mailspike good senders >> X-Spam-Flag: NO >> >> --f403045ec30e935c5c055bcbd459 >> Content-Type: text/plain; charset="UTF-8" >> >> I added the domain sfskier.com in Addon Domain in the console but I do >> not >> see a way to manage it, or even delete the entire configuration >> (especially >> in initial testing). Is there a way to cleanly delete all the config the >> Addon Domain function created for a particular domain? thanks >> >> --f403045ec30e935c5c055bcbd459 >> Content-Type: text/html; charset="UTF-8" >> Content-Transfer-Encoding: quoted-printable >> >> I added the domain > >sfskier.com in Addon Domain in the console but I do not see a way >> to m>> anage it, or even delete the entire configuration (especially in initial >> te>> sting). Is there a way to cleanly delete all the config the Addon Domain >> fu>> nction created for a particular domain? thanks >> >> --f403045ec30e935c5c055bcbd459-- >> >> >

Are you using email forwarding or alias? I would assume forward is just for external forwarding and alias is good for local alias of a name to an account. How is your forwarding configured after I go through the Email Forwarding section of the console? If I have an account 'blaine' and I setup a forward from 'blaine.browning' to 'blaine' in the console, is it really forwarded or is an alias created? The UI isn't explicit if I map ' running@bgb.net' to 'skiing@bgb.net' if that is created as a forward or alias. Surely if would be a forward if it was external; 'running@bgb.net' to 'running@runnersworld.com' but are you forwarding locally? Thanks, Blaine

Ok gotcha. Thank you. Sent from my iPhone > On Oct 17, 2017, at 9:57 PM, Heliohost Support wro= te: >=20 > When you create a hosting account a forum account is created for you as we= ll to receive support. It is created with the same username and password as y= our hosting account. When you delete your hosting account the forum account i= s not deleted. Since the forum account blaine has zero posts I went ahead an= d deleted it for you. The username should now be available. >=20 > You may view the status of your ticket by visiting: >=20 > https://www.helionet.org/index/index.php?showtopic=3D30125 >=20 > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ >=20

I see. Upon attempting to create my account again, it says user "blaine" is not available, yet it was just deleted. I'd like to be able to have the same account especially if I am going to have to delete and recreate servers. Are the usernames not recycled or is it not fully deleted? On Tue, Oct 17, 2017 at 8:56 PM, Heliohost Support wrote: > Well, you posted this 10 minutes ago, and as of now your account is > deleted. Perhaps it wasn't 10 minutes ago. The account deletions aren't > instantaneous because they are load based. If the load is high they delete > slower basically.As far as getting a Tommy account you can wait until > midnight utc tomorrow which as you said is approximately 20 hours away, or > you can skip the wait if you make a donation. We've had several people > donate upwards of $100 USD and no one has complained that Tommy isn't worth > it yet. We have to limit the number of free accounts we give away each day > to keep Tommy from becoming overloaded like Johnny. Our record for Tommy > accounts is several dozen accounts created within 6 seconds of free > accounts being available. Sometimes free accounts last a whole hour. It > varies from day to day. > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic0125 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

I signed up today at 4pm and it said Tommy was full and to take Johnny server and I could always switch later. Apparently, that means deleting the account and starting over - which I have done but now the sign up process says Tommy is full and to wait 20 hours. I previously waited until 5pm to try this. How can I get on the Tommy server? Thanks. In the mean time, it seems the account isn't really deleted. Even though I can't login anymore, http://bgb.net is still working so I'm not sure if I need to let more time pass or how I can fully delete it.

gotcha, thanks. I just wanted to make sure all the processes completed that needed to to create the domain. so everything completed, just a busy message? On Tue, Oct 17, 2017 at 8:21 PM, Heliohost Support wrote: > That error means you're on Johnny. That server is our experimental server > which means that errors like that are fairly common. We've never seen that > error on Ricky or Tommy. The cause of the error is the high load that > Johnny frequently experiences due to being quite overloaded all of the > time. If you're just worried about the error message itself it happens all > the time and it's nothing to worry about. If you're having trouble adding a > domain let us know the domain and we can make sure it's working for you. > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic0122 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

I see a config file for email accounts that are not the main account in cPanel Email Accounts - but there is no auto config file to setup the main user account. what do you recommend? only manual? if so, what is the config host and info? thanks, Blaine its cool, I figured out the main account email. thanks. On Tue, Oct 17, 2017 at 8:05 PM, Heliohost Support wrote: > Your message (default account email config) has been assigned the tracking > ID [HH#68293]. One of our volunteer community members will reply to your > email as soon as possible. > > Please include the string [HH#68293] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachements. If you are > submitting a screenshot or attachement please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic0124 > > Thank you, > Heliohost Support > https://www.heliohost.org/ > https://www.helionet.org/ > > -----Original Message----- > > Return-Path: > Delivered-To: support@heliohost.org > Received: from tommy.heliohost.org > by tommy.heliohost.org (Dovecot) with LMTP id > 2bE9JObE5llxfwAAY4nxBQ > for ; Tue, 17 Oct 2017 20:05:10 -0700 > Return-path: > Envelope-to: support@heliohost.org > Delivery-date: Tue, 17 Oct 2017 20:05:10 -0700 > Received: from mail-lf0-f49.google.com ([209.85.215.49]:53385) > by tommy.heliohost.org with esmtps (TLSv1.2:ECDHE-RSA-AES128-GCM- > SHA256:128) > (Exim 4.89) > (envelope-from ) > id 1e4efN-00085d-0k > for support@heliohost.org; Tue, 17 Oct 2017 20:05:10 -0700 > Received: by mail-lf0-f49.google.com with SMTP id l23so4162800lfk.10 > for ; Tue, 17 Oct 2017 20:04:48 -0700 (PDT) > DKIM-Signature: v=1 a=rsa-sha256; c=relaxed/relaxed; > d=gmail.com; s 161025; > h=mime-version:from:date:message-id:subject:to; > bh=Z7Dwd2OuBxzWqGkRW3EZ0bzuPCSN05c0qf5jjKctPw0=; > b=KXychOpULQf6/TxFge5gnmbi8anAnQ3z/CLEFJto2vV2w9U+ > DoX8BfPROLYYnrz1HG > Ml4/0hn4UHH6LITHT81k3etcDpb8BM8XNqxAUJWqtEAaH0/ > TT2PW4uFK59PyRptIeDbB > EHsEA0tnTYV2FQ7RvF66qH/FAc1FNZlTNK4Ky8oatAempEXrxVquJ > JTz+OtdO2ES0kNq > LVdNX7ILYaFRJwbCsovL1mSf0fRRzTxTL1wetQ6UNbzJU92suPbFttaOJ2Fs > GuyUBghb > 7kMJQC3Lcno2dcTRm4MEUml1OzyqRHgI40rR2Knm10oGFgU1wIGSdIsOZDoJ > a4pnZ3M8 > UJyQ== > X-Google-DKIM-Signature: v=1 a=rsa-sha256; c=relaxed/relaxed; > d100.net; s 161025; > h=x-gm-message-state:mime-version:from:date:message-id:subject:to; > bh=Z7Dwd2OuBxzWqGkRW3EZ0bzuPCSN05c0qf5jjKctPw0=; > b=IfjKyCKoxNpR+hySpI00P377I8iUGk0sI5P2jzDAat0 > qfbzcjPdy0ZN62ApA6nudM8 > OvSSI/s9F0rT9RyWhEchqqqvwDOBhZ9EAjNp > oNqLVDEXaG4DuQr0lpjTHhtm8uSNO7vt > 61yM2je1+MK4WmBkRPYTzdprrruu7s67pxYq5vO > jhYCUdHxVAgXkul55u1omSi/yZ6nN > qAlfTyiahxxHoHI3z/NoL49wYuUo7QKE78pnWBwQIfTaTzg7 > voXXv8tKOGy2lfgHoycc > +G2c2ZmJINqA2vGSu2VoJRuF6nMKyUXk1pnpWhzai3UduPhhjs3O8iNpFVL6J > 1sGnOKa > CkKQ== > X-Gm-Message-State: AMCzsaUAEcUvnakAM5yfdOEhJ2K55B > Oyoeh2qn+6QNiYkWT6jEp4iL3K > mziBn7lX878peIKPcLaUoFqKvSHiwLVGyhpjSK4> X-Google-Smtp-Source: ABhQp+QwXWyj0ClPCYq5UTqaKG4vg2b/ > Y21gEu4g4XBRg9THPnXxpzTpU2pnGDji6LrAT3Ulw8KVqbfYGphm7A1MOjw> X-Received: by 10.25.37.202 with SMTP id l193mr3962545lfl.78. > 1508295867238; > Tue, 17 Oct 2017 20:04:27 -0700 (PDT) > MIME-Version: 1.0 > Received: by 10.25.198.203 with HTTP; Tue, 17 Oct 2017 20:04:26 -0700 (PDT) > From: Blaine Browning > Date: Tue, 17 Oct 2017 20:04:26 -0700 > Message-ID: mail.gmail.com> > Subject: default account email config > To: support@heliohost.org > Content-Type: multipart/alternative; boundary=" > 001a1140219c620ee2055bc97fc6" > X-Spam-Status: No, score=-1.5 > X-Spam-Score: -14 > X-Spam-Bar: - > X-Ham-Report: Spam detection software, running on the system " > tommy.heliohost.org", > has NOT identified this incoming email as spam. The original > message has been attached to this so you can view it or label > similar future email. If you have any questions, see > root\@localhost for details. > > Content preview: I see a config file for email accounts that are not the > main > account in cPanel Email Accounts - but there is no auto config file to > setup > the main user account. what do you recommend? only manual? if so, what > is > the config host and info? [...] > > Content analysis details: (-1.5 points, 5.0 required) > > pts rule name description > ---- ---------------------- ------------------------------ > -------------------- > -0.0 RCVD_IN_DNSWL_NONE RBL: Sender listed at http://www.dnswl.org/, > no > trust > [209.85.215.49 listed in list.dnswl.org] > -0.0 RCVD_IN_MSPIKE_H3 RBL: Good reputation (+3) > [209.85.215.49 listed in wl.mailspike.net] > 0.5 RCVD_IN_SORBS_SPAM RBL: SORBS: sender is a spam source > [209.85.215.49 listed in dnsbl.sorbs.net] > 0.0 FREEMAIL_FROM Sender email is commonly abused enduser mail > provider > (blaine.g.browning[at]gmail.com) > -0.0 SPF_PASS SPF: sender matches SPF record > -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% > [score: 0.0000] > 0.0 HTML_MESSAGE BODY: HTML included in message > 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not > necessarily valid > -0.1 DKIM_VALID Message has at least one valid DKIM or DK > signature > -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from > author's > domain > -0.0 RCVD_IN_MSPIKE_WL Mailspike good senders > X-Spam-Flag: NO > > --001a1140219c620ee2055bc97fc6 > Content-Type: text/plain; charset="UTF-8" > > I see a config file for email accounts that are not the main account in > cPanel Email Accounts - but there is no auto config file to setup the main > user account. what do you recommend? only manual? if so, what is the config > host and info? > > thanks, > Blaine > > --001a1140219c620ee2055bc97fc6 > Content-Type: text/html; charset="UTF-8" > Content-Transfer-Encoding: quoted-printable > > I see a config file for email accounts that are > n> ot the main account in cPanel Email Accounts - but there is no auto config > > file to setup the main user account. what do you recommend? only manual? > if> so, what is the config host and info? < > div>thanks, v>Blaine > > --001a1140219c620ee2055bc97fc6-- > >

In adding a domain in Addon in cPanel I received the following error: The adminbin "park" in the "Cpanel" namespace call to function "ADD" ended prematurely: The subprocess ended prematurely because it received the "ALRM" (14) signal. please advice. thanks, Blaine user: blaine, email: blaine.g.browning@gmail.com

your account deletion link isn't working... http://www.heliohost.org/classic/support/scripts/delete please advise as to how to move servers from Johnny to Tommy. I just created an account 'blaine' with email blaine.g.browning@gmail.com and the instructions said I could later change to Tommy, but it seems the only way is to delete and start over? yet the deletion script is not working. please advise. Thanks, Blaine

I got it,thank you! I use other nameservers,Iwill try it now. Thank you very much! ------------------ ???? ------------------ ???: "Heliohost Support" ; ????: 2017?10?18?(???) 6:53 ???: "chenzhiming-20" ; ??: Re: [Hh#31797] Please The reason you're seeing the queued page is probably because you haven't set your nameservers correctly. The proper settings is ns1.heliohost.org and ns2.heliohost.org You may view the status of your ticket by visiting: https://www.helionet.org/index/index.php?showtopic=30106 Thank you, Heliohost support https://www.heliohost.org/ https://www.helionet.org/

Hello, my username is aidilvg. Regards, Lidia 2017-10-17 13:20 GMT+02:00 Heliohost Support : > What is the username of the account you are trying to delete? > > > You may view the status of your ticket by visiting: > > https://www.helionet.org/index/index.php?showtopic0111 > > Thank you, > Heliohost support > https://www.heliohost.org/ > https://www.helionet.org/ > >

Hello, I'm trying to close my account to change from Johnny to Tommy but it is imposible. Could you please close it for me? Thank you so much Lidia

I'm confused that when I view my website - chenzhiming.ml, the page is not show correct html that I have worked, but shows that "Ahoy! You're seeing this page because HelioHost has not gotten about to installing and configuring your account yet. This process usually takes 24 hours, and once it is complete your website should show up properly. While the account is being created we suggest taking a look at your control panel.". I am sure that I have cleaned up the cache of browser, so I need your help. Thank you!

Thank you for your help!