HelioHost

May i know what is my username and password On Thu, 26 Feb 2026 at 11:47, HelioHost Support wrote: > Thanks for the response. I have started the existing Tommy account moving > to Morty. If you forgot the password you can set a new password at > https://heliohost.org/reset/ > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67082 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > > -- *Respectfully Yours,* *Alfie A. Tantay*

Username: ittech689, Server: Tommy, Main domain: aat.free.helioho.st Yes, Good day, could you move it to Morty, with this email address alftantay@gmail.com Thank you But the issue is i forgot the username and password could you provide On Thu, 26 Feb 2026, 12:22?am HelioHost Support, wrote: > Hello, > > We noticed you tried to signup for a Morty account using the same email > address as an existing Tommy account. Are you trying to move your > Tommy account to Morty, or are you trying to create a second account? Let > us know how we can help. > > HelioHost Support > https://heliohost.org > https://helionet.org > >

its done, thank you very much sir. Pada Kam, 26 Feb 2026, 01.59, HelioHost Support menulis: > I have started the reset, and you'll get an email in a few minutes from > no-reply@heliohost.org with instructions and a link to continue to > account reset process. You'll be able to choose a different username after > clicking that link. Let us know if you need help with anything else. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67079 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: aqram236, Server: Morty, Main domain: aqram.grupompr.com Hello Team Support Heliohost, I want to "reset my account" and change my username to "aomap100" from before are "aqram236". because its same as my main Gmail account, and I want to be different for some reason. and thank you for respond, and sorry for my bad english.

Username: N/A, Server: N/A, Main Domain: N/A I want to make a donation for a fresh VPS account. Preferrably on a server with less traffic if pssible. My sites on vps111.heliohost.us are forever timing out. I never complained but it's kind of an issue. In any cause, I want the new server to be bare, or set it up w/ aaPanel for me please. I can't remember how to place an order. If you can send a URL w/ the data to do the payment that would be cool or however you do it. Thank you! Jeffrey Sabarese

Username: N/A, Server: N/A, Main Domain: N/A I want to make a donation for a fresh VPS account. Preferrably on a server with less traffic if pssible. My sites on vps111.heliohost.us are forever timing out. I never complained but it's kind of an issue. In any cause, I want the new server to be bare, or set it up w/ aaPanel for me please. I can't remember how to place an order. If you can send a URL w/ the data to do the payment that would be cool or however you do it. Thank you! Jeffrey Sabarese

Username: yilanpekerr, Server: Johnny, Main domain: yilanpekerr.helioho.st Hello HelioHost Support Team, I am experiencing a 502 Bad Gateway error on my website: http://yilanpekerr.helioho.st/ This issue appeared suddenly, and the site is currently completely inaccessible. The website is very important and time-sensitive, so I urgently need it to be brought back online as soon as possible. Could you please check the server status, logs, or configuration related to my account and resolve this issue immediately? If there is anything required from my side (logs, configuration changes, or actions), please let me know right away. Thank you for your quick support. Best regards,

Username: yilanpekerr, Server: Johnny, Main domain: yilanpekerr.helioho.st Hello HelioHost Support Team, I am experiencing a 502 Bad Gateway error on my website: http://yilanpekerr.helioho.st/ This issue appeared suddenly, and the site is currently completely inaccessible. The website is very important and time-sensitive, so I urgently need it to be brought back online as soon as possible. Could you please check the server status, logs, or configuration related to my account and resolve this issue immediately? If there is anything required from my side (logs, configuration changes, or actions), please let me know right away. Thank you for your quick support. Best regards,

Yes please. Thank you for the help. I appreciate it. On Sat, Feb 21, 2026, 9:47?PM HelioHost Support wrote: > I rebooted your VPS, and SSH appears to be working again. Are you able to > login now? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66938 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hello, are you there please? On Sat, Feb 21, 2026, 8:52?PM Nexim wrote: > yes please, I got locked out of the server due to incorrect firewalls > rules, please can you help remove the recently set firewall rules so I can > access the server via ssh again? > Thank you. > > On Tue, Feb 17, 2026, 11:07?PM HelioHost Support > wrote: > >> No problem. Let us know if you need help with anything else. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=66938 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>

yes please, I got locked out of the server due to incorrect firewalls rules, please can you help remove the recently set firewall rules so I can access the server via ssh again? Thank you. On Tue, Feb 17, 2026, 11:07?PM HelioHost Support wrote: > No problem. Let us know if you need help with anything else. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66938 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

That helps for next time, thank you!? On Saturday, February 21, 2026 at 12:04:04 PM EST, HelioHost Support wrote: Here is our documentation on how to check your own logs.?https://wiki.helionet.org/View_Error_Logs If you follow the steps you will see an error like this: ModSecurity: Access denied with code 403 (phase 2). Matched phrase ".profile" at ARGS:scope. [file "/etc/httpd/conf/modsecurity.d/rules/comodo_free/08_Global_Other.conf"] [line "57"] [id "210580"] [rev "2"] [msg "COMODO WAF: OS File Access Attempt||couponsharinghub.com|F|2"] [data "Matched Data: .profile found within ARGS:scope: email profile https:/www.googleapis.com/auth/userinfo.email https:/www.googleapis.com/auth/userinfo.profile openid"] [severity "CRITICAL"] [tag "CWAF"] [tag "Other"] [hostname "couponsharinghub.com"] [uri "/api/auth/google/callback"] [unique_id "aZng1jijUNsowVqyBX6PrQAAAEA"], referer: https://accounts.google.com/ But if you read it carefully you'll see [id "210580"] in the mess. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=67024 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/

Username: jrf, Server: Morty, Main domain: jrf.helioho.st I just donated $20.? The transaction number is Transaction ID: 8L380200V5795092G.? Thanks!! On 2/20/2026 9:51 PM, HelioHost Support wrote: > Hey Jrf, > > We just wanted to advise you that your Morty account balance has been > used up. > > Your account is currently at $-0.0207. You will need to add additional > funds to your account if you wish to remain on Morty. To do that, > please send us a minimum of $5 via any of our donation methods ( > https://heliohost.org/donate/ ) and let us know the transaction number > so we can credit the account. > > You can review your account's billing history here: > https://heliohost.org/dashboard/billing/ > > If we don't receive a response within 24 hours, your account will move > to Tommy, which will make it subject to load and inactivity suspensions. > > If you have any questions or have made a donation that needs to be > credited, please reply to this email to contact support. > > HelioHost Support > https://heliohost.org > https://helionet.org

Thank you!? I am aware I can do these myself but I have no visibility in the logs for checking the exact rule id.? I am also facing the same issue for couponsharinghub.com ... would it be the same rule id for that site too?? On Saturday, February 21, 2026 at 10:33:13 AM EST, HelioHost Support wrote: You can actually adjust these yourself. Go into your domain in Plesk and click on "Web Application Firewall", and you can enter the rule numbers you want to turn off. In your case, your logs show it was rule?210580 blocking this. I've added that rule to your domain's exception list for you. The change will take up to 2 hours to be effective. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=67024 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/

Whatever you do here, could you please also do it for?CouponShare - Share Coupons with Your Groups? | | | | CouponShare - Share Coupons with Your Groups Share and track coupons with your friends and family groups. See who has read and used each coupon in real-time. | | | On Saturday, February 21, 2026 at 08:19:19 AM EST, HelioHost Support wrote: Your message (Request to whitelist Google SSO Callback from ModSecurity (WAF)) has been assigned the tracking ID [HH#128625]. One of our volunteer community members will reply to your email as soon as possible. Please include the string [HH#128625] in the subject of any future email regarding this case. You may do that by simply replying to this message. Please be aware that our system rejects binary attachments. If you are submitting a screenshot or attachment please post a link to the file instead of attaching it to the email. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=67024 Thank you, HelioHost Support https://heliohost.org/ https://helionet.org/

Username: sharat, Server: Morty, Main domain: sharat.helioho.st Hi,? We are experiencing a 403 Forbidden error on our Google SSO callback URL in production: https://couponsswap.com/api/auth/google/callback? Reason: The Google callback includes a scope parameter that contains URLs (e.g., https://www.googleapis.com/auth/userinfo.email). It appears the ModSecurity Web Application Firewall (WAF) is flagging this as a "Remote File Inclusion" or "SSRF" attempt and blocking the request.? Request: Could you please check the ModSecurity logs for couponsswap.com and whitelist the specific Rule ID that is being triggered by this callback? Common rules that cause this are 931130 or 210831, but please verify the triggered ID in the logs around the time of the failure (around 8:10am EST). Alternatively, if a rule whitelist isn't possible, could you disable ModSecurity specifically for the /api/auth/google/callback path?? Thank you! Sharat

Username: N/A, Server: N/A, Main Domain: N/A Hi HelioHost Team, I have been following your services and community for a while, and I am very impressed with the features you offer, especially for developer-oriented projects. I am planning to launch a technology and education-based forum using XenForo 2.3.9 on the *Johnny* server (or any available free plan). My goal is to create a clean, helpful community for my users. Since I am already using Cloudflare to manage my domain (crackerlab.site), I believe I can keep the server load at a minimum by utilizing your optimization recommendations. I noticed that daily signups reach their limit very quickly. I would be extremely grateful if you could assist me in securing a spot or provide an invitation to create a free account. Thank you for your time and for providing such a great service to the community. Best regards, [Kayra Cancan]

Username: msbsurfi, Server: Tommy, Main domain: msbsurfi.helioho.st Thank you for the mail. Payment has been made. Regards, MD Shifat Bin Siddique On Sat, Feb 21, 2026 at 12:00?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Dmcrac, > > Your VPS payment of $21.60 USD is 5 days overdue. Please try to make a new > payment within the next 24 hours. You can do so with the link below. > > I see that you used Stripe to pay for this VPS last time. If you'd like to > use Stripe again you can use this link instead of the PayPal link below. > > https://buy.stripe.com/5kAaEWf8t68GeKkdQQ > > Let us know if you face any issues or have any questions regarding this. > Renew VPS > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >

Username: N/A, Server: N/A, Main Domain: N/A Dear Support Team, I hope this message finds you well. I currently hold multiple VPS accounts with your company. While one of the servers is active and fully paid, the other VPS is currently down due to a failed payment. I have made several attempts to complete the payment, but unfortunately, the transactions have not gone through. This particular server hosts multiple systems for my clients, and its downtime is significantly affecting service delivery. I kindly request your urgent assistance in resolving the payment issue and restoring the server as soon as possible. Please advise on how I can successfully complete the payment or if there is an alternative method I can use. Thank you in advance for your prompt support. Kind regards, Peter Njuguna

VPS number: 36, VPS ID: 740 Dear Support Team, I hope this message finds you well. I currently hold multiple VPS accounts with your company. While one of the servers is active and fully paid, the other VPS is currently down due to a failed payment. I have made several attempts to complete the payment, but unfortunately, the transactions have not gone through. This particular server hosts multiple systems for my clients, and its downtime is significantly affecting service delivery. I kindly request your urgent assistance in resolving the payment issue and restoring the server as soon as possible. Please advise on how I can successfully complete the payment or if there is an alternative method I can use. Thank you in advance for your prompt support. Kind regards, Peter Njuguna On Wed, Feb 18, 2026 at 3:53?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Kicc, > > Your VPS payment of $50.00 USD is 5 days overdue. Please try to make a new > payment within the next 24 hours. You can do so with the link below. > > Let us know if you face any issues or have any questions regarding this. > Renew VPS > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >

Username: pieterkeeve, Server: Tommy, Main domain: pieterkeeve.com Hi HelioHost, I just bought *sevenbooks.co.za * from frikkadel.co.za and pointed the nameservers to *ns1.heliohost.org / ns2.heliohost.org * . I currently host *cultofpoetry.co.za , mathslit.co.za , pieterkeeve.co.za * and *blackandwhitedesigns.co.za on my account.* -- *Best regards,Pieter Keeve* *WhatsApp * *Website*

Hi, I need the sending enabled for karen.urate@softhauz.ca --- you can limit the outgoing to 1 per hour or 5 per day --- this is only until I move the softhauz.ca emails to a different provider (I don't see the need for that, I believe Morty's ok). All forwardings on all softhauz.ca are already disabled. ________________________________

Thank you for the help. On Tue, Feb 17, 2026, 10:08?PM HelioHost Support wrote: > We received the payment, and your VPS will be built soon. We'll email you > when it is ready. Thanks. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66938 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Paid. Kindly check and confirm. On Mon, Feb 16, 2026, 10:28?PM HelioHost Support wrote: > Try this link https://buy.stripe.com/dRmcN78bQ8ov9Zvc8Rco00g > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66938 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

I was trying to sign up for the custom monthly plan under the $4/month monthly package choosing Debian 12, 4gb ram, 2vcpus, 100GB storage. I think it then amounted to $14 or thereabout. Thank you On Mon, Feb 16, 2026, 10:11?PM HelioHost Support wrote: > Like the auto-reply email says our email system doesn't support binary > attachments such as images or videos. Which plan are you trying to signup > for? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66938 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >