HelioHost

Hello! Never mind, it seems as soon as i sent this email i was able to connect, So sorry for the inconvenience. Thanks, Troy On 8/31/25 11:02 AM, HelioHost Support wrote: > Sorry for the delay replying to you. We try to reply to all support > requests within 24 hours, but for some reason this email didn't show > up as unread for any of us. If you want to pay for another 3 months > you can use this same > link?https://www.paypal.com/ncp/payment/FS9G2CVZZ64RN > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64326 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

Good Morning! I updated my senpai-vps128 this morning and rebooted and it is now un-responsive. Was reaching out to see if there is anything you guys can do. Thanks, Troy On 8/31/25 11:02 AM, HelioHost Support wrote: > Sorry for the delay replying to you. We try to reply to all support > requests within 24 hours, but for some reason this email didn't show > up as unread for any of us. If you want to pay for another 3 months > you can use this same > link?https://www.paypal.com/ncp/payment/FS9G2CVZZ64RN > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64326 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

Hi, Thank you for your reply, Could you please tell me how can I run migrations. Thank you. On Mon, 9 Mar 2026, 12:22 am HelioHost Support, wrote: > Installed. You can see the current list of modules and their versions for > Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py > Please note: The module typing_extensions is part of the default Python > install so doesn't show up on the above link, and doesn't need to be > requested. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67156 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hello HelioHost, Any update on this? Thank you, Nilesh Ravindra Choudhari On Sun, 8 Mar 2026, 10:41 am Nilesh Ravindra Choudhari, wrote: > Hi HelioHost, > > I am using Python 3.12.10. > > Thank you, > Nilesh R. Choudhari > > On Sun, Mar 8, 2026 at 2:49?AM HelioHost Support > wrote: > >> Are you using Python 3.9 or Python 3.12? >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=67156 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>

Hi HelioHost, I am using Python 3.12.10. Thank you, Nilesh R. Choudhari On Sun, Mar 8, 2026 at 2:49?AM HelioHost Support wrote: > Are you using Python 3.9 or Python 3.12? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67156 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, Please let me know once the packages are installed. Also could you please tell me how can I run the migrations on the db. Thank you, Nilesh R. Choudhari On Sat, Mar 7, 2026 at 9:33?PM Nilesh Ravindra Choudhari wrote: > > Hi, > > crispy-bootstrap5 = 2024.2 > django-crispy-forms = 2.1 > paypalrestsdk = 1.13.1 > pyOpenSSL = 25.3.0 > python-decouple = 3.8 > typing_extensions = 4.15.0 > > Thank you, > Nilesh R. Choudhari > > On Sat, 7 Mar 2026, 8:39 pm HelioHost Support, > wrote: > >> Our email system converts all emails to plain text, so we cannot see the >> highlighting. Can you please list just the ones that are missing? >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=67156 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>

Hi, crispy-bootstrap5 = 2024.2 django-crispy-forms = 2.1 paypalrestsdk = 1.13.1 pyOpenSSL = 25.3.0 python-decouple = 3.8 typing_extensions = 4.15.0 Thank you, Nilesh R. Choudhari On Sat, 7 Mar 2026, 8:39 pm HelioHost Support, wrote: > Our email system converts all emails to plain text, so we cannot see the > highlighting. Can you please list just the ones that are missing? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67156 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: fragmentum, Server: Johnny, Main domain: fragmentum.helioho.st Hi, i need to park my "fragmentum.one" domain to my "fragmentum" account. What have i do? Have a nice day!

Hi, Thank you for your support. Below is the list of packages I required to run my website. The packages highlighted in yellow are missing on the Morty server. Rest are present but with different versions. Could you please check and do the needful Package Required Installed on Morty crispy-bootstrap5 2024.2 NA django-crispy-forms 2.1 NA paypalrestsdk 1.13.1 NA pyOpenSSL 25.3.0 NA python-decouple 3.8 NA typing_extensions 4.15.0 NA asgiref 3.11.1 3.8.1 certifi 2026.1.4 2025.4.26 charset-normalizer 3.4.4 3.4.2 cryptography 46.0.4 46.0.2 Django 4.2.9 5.0.7 idna 3.11 3.10 pillow 10.2.0 11.2.1 pip 25.0.1 26.0.1 psycopg2-binary 2.9.9 2.9.10 pycparser 3 2.22 python-dateutil 2.8.2 2.9.0.post0 requests 2.32.5 2.32.4 sqlparse 0.5.5 0.5.1 tzdata 2025.3 2025.2 urllib3 2.6.3 2.4.0 Thank you, Nilesh R. Choudhari On Wed, Mar 4, 2026 at 7:45?PM HelioHost Support wrote: > Hello! I've added that domain to your account for you. Please note that it > may take up to 2 hours for the domain change to take effect, and it will > not work until you set up your DNS with your domain registrar. To configure > your DNS, please see the steps provided on our Wiki to either set NS > records pointed at the HelioHost nameservers, or create A/AAAA records and > point them to your server's IPv4/IPv6 address: > https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a > full 2 hours it doesn't work on your side, please make sure you clear your > web browser cache: https://wiki.helionet.org/Clear_Your_Cache Technical > documenation about our services can be found in the Wiki here: > https://wiki.helionet.org/ which offers a search function for key terms. > In Plesk, cron jobs are called Scheduled Tasks, and you can find out how to > set one up on this page: https://wiki.helionet.org/Cron_Jobs Please let > us know if we can assist with anything else. Thanks! > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67156 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A i lost password old username password? nikos61 and email arxontiko@mail.com . i have setup new nikos61 , please add my domain kyparissi.online to my new username

Username: smi93ctb1, Server: Tommy, Main domain: z2.helioho.st Hi, Sorry for the late reply. I'll be back in the city on March 18. Will settle everything by then and please do not let go of my vps. Thanks. Regards, Rosane On Wed, Mar 4, 2026, 02:11 HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Smi93ctb, > > Your VPS payment of $5.00 USD is 51 days overdue. Please try to make a new > payment within the next 24 hours. You can do so with the link below. > > Let us know if you face any issues or have any questions regarding this. > Renew VPS > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >

Hey there! I wanted to let you all know that since adding the RAM to my account, I am pleased. Thank you so much for the great job you do! Sincerely, Jeffrey Sabarese P.S. if you know anyone learning guitar, pass this along! https://training.statecollegeguitarlessons.site/ Sent from Mailspring (https://getmailspring.com/), the best free email app for work On Mar 3 2026, at 4:17 pm, HelioHost Support wrote: > Yeah, Node.js projects tend to use a lot more memory than PHP, Python, and other languages. It's fun to experiment with new stuff though. Node.js is a very popular language. > > You may view the status of your ticket by visiting: > https://helionet.org/index/index.php?showtopic=67060 > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/

Username: alexandrepaixao, Server: Johnny, Main domain: alexandrepaixao.heliohost.us Hi, my dad created this account for me because I'm learning about UX/UI and QA. He has his account and I have mine. If we can't continue with both accounts, please delete this one because my dad's is more important. ________________________________ De: HelioHost Enviado: quinta-feira, 5 de mar?o de 2026 03:49 Para: alexandre_paixao@hotmail.com Assunto: Possible Terms of Service violation detected [HelioHost | Community powered free hosting for everyone.] [https://heliohost.org/images/mail/namecheap.png] [https://heliohost.org/images/mail/multiple.png]Hey Alexandrepaixao, We have noticed a new login to your account that may indicate a violation our Terms of Service. If you didn't read our Terms during the creation of your account you may do so now by going to https://heliohost.org/terms/ Sometimes this can be triggered erroneously by one of the following: ? Multiple family members creating an account from the same internet connection. ? Logging in from a school internet connection where another student also has an account. ? Logging in from a work internet connection where a coworker also has an account. ? Maintaining an account for someone else. In the last year, 60% of the accounts we were forced to suspend were because people didn't read the first line in our Terms of Service and created more than one account without getting permission in advance. This applies to both our free Johnny accounts and donor Tommy accounts. If you'd like to have more than one account you may do so by moving your accounts to our Morty plan which does not have a limit. Since we're a small non-profit organization funded primarily by donations we don't have a huge budget to purchase an unlimited number of servers to keep up with the demand for accounts. We turn away hundreds of people every day who would love to have an account, but we can't host their website because our servers are so full. We don't think it's fair for some people to have more than one account, while at the same time, so many other people aren't able to have an account at all. If you did create more than one account, just let us know which one you'd like to keep, or explain what the situation is. You can reply to this email or click the Contact Support button below to let us know how we can help. Please respond to this within the next 24 hours to avoid any downtime for your website(s). Thanks. Contact Support [https://heliohost.org/images/mail/email_footer_600x67.png] [Twitter] [Facebook] [Phone Number] [Support Forum] [Email] ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe

Username: aspaixao00, Server: Johnny, Main domain: aspaixao00.helioho.st Hello, yes, I created two accounts. This one and another with the email address alexandre_paixao@hotmail.com. This account is for me to do publishing and database testing, the other is for my daughter who is learning UX/UI and QA. If it's not possible to keep both accounts, could you please keep only this one with the email address: aspaixao@gmail.com and I will use it together with my daughter? Thank you for letting me explain before removing the account. Alexandre Paixao Em qui., 5 de mar. de 2026 ?s 03:49, HelioHost escreveu: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Aspaixao00, > > We have noticed a new login to your account that may indicate a violation > our Terms of Service. If you didn't read our Terms during the creation of > your account you may do so now by going to https://heliohost.org/terms/ > > Sometimes this can be triggered erroneously by one of the following: > > ? Multiple family members creating an account from the same internet > connection. > ? Logging in from a school internet connection where another student also > has an account. > ? Logging in from a work internet connection where a coworker also has an > account. > ? Maintaining an account for someone else. > > In the last year, 60% of the accounts we were forced to suspend were > because people didn't read the first line in our Terms of Service and > created more than one account without getting permission in advance. This > applies to both our free Johnny accounts and donor Tommy accounts. If you'd > like to have more than one account you may do so by moving your accounts to > our Morty plan which does not have a limit. > > Since we're a small non-profit organization funded primarily by donations > we don't have a huge budget to purchase an unlimited number of servers to > keep up with the demand for accounts. We turn away hundreds of people every > day who would love to have an account, but we can't host their website > because our servers are so full. We don't think it's fair for some people > to have more than one account, while at the same time, so many other people > aren't able to have an account at all. > > If you did create more than one account, just let us know which one you'd > like to keep, or explain what the situation is. You can reply to this email > or click the Contact Support button below to let us know how we can help. > Please respond to this within the next 24 hours to avoid any downtime for > your website(s). Thanks. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > > -- Alexandre Paix?o .Net Developer | Android Developer +351 91889 1748 Skype: alexandre_paixao@hotmail.com WhatsApp: +5521 98607 7866 Meu site Me?a suas palavras ..... total = "suas palavras".length;

Username: wltr, Server: Johnny, Main domain: wltr.helioho.st ?Please reset my account my username is wltr

Username: shree21, Server: Morty, Main domain: nrchoudhari.heliohost.us Hi, My user id is shree21 and I would like to add domain CarCareUS.com so that I can upload the code and make this site live. Please share the documentation links for the host website and set up a cron job. Thank you, Nilesh R. Choudhari

Thank you so much! You are awesome! Very much appreciated. I'm still playing around with stuff, but i successfully installed NodeBB at https://training.statecollegeguitarlessons.site i never tried running a "Node.js" site before. i suspect that's what's hogging the memory. i may not keep it. Cheers and best regards! Sent from Mailspring (https://getmailspring.com/), the best free email app for work On Mar 3 2026, at 4:07 pm, HelioHost Support wrote: > It's ok. I merged the billing for VPS80 and VPS111. 2 GB memory, 2 CPUs, and 50 GB storage is $37.80 every 6 months after the 10% discount, and since you have two VPS it will bill $75.60. VPS80 had $20.59 credit remaining and VPS111 had $18.46 remaining. Pooling your remaining credit means your VPS are both paid in full until 2026-06-05. I have modified your Stripe subscription to bill for both VPS on that date. Let us know if you need help with anything else. > > You may view the status of your ticket by visiting: > https://helionet.org/index/index.php?showtopic=67060 > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/

Oh no. I think I did it incorrectly. I requested 4 GB, and paid, but If I understand your email correctly, I should have done 2 GB for one account, and 2 GB for the other. is it possible to modify my request like so? thank you! Best regards. Sent from Mailspring (https://link.getmailspring.com/link/D55E103A-798B-42CD-BE23-E969C70F6BD0@getmailspring.com/0?redirect=https%3A%2F%2Fgetmailspring.com%2F&recipient=c3VwcG9ydEBoZWxpb2hvc3Qub3Jn), the best free email app for work On Mar 3 2026, at 2:40 pm, HelioHost Support wrote: > I took a look at VPS111 and it is indeed very low on memory. It only had 200 MB free memory, and 700 MB of swap was in use. We recommend adding memory until your swap stay at 0 MB or very low like 50 MB or less. This would explain why you mentioned seeing timing out errors. If you run out of memory and your VPS starts to swap it can get very slow. I took a look at VPS80 and it's even worse. Only 100 MB free memory and all 2 GB of swap is in use, and the load is way too high. You can upgrade your memory by going to https://heliohost.org/dashboard/upgrade/ If you want to upgrade VPS111 use the username jsabarese to login. If you want to upgrade VPS80 use the username jelio to login. > > You may view the status of your ticket by visiting: > https://helionet.org/index/index.php?showtopic=67060 > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/

Hi there. I hope you are well. Is it possible to buy just more RAM for the servers? What do you suppose would be the best, lowest cost solutioni for me to see recognizable improvement in the server reactivity? Thank you, Jeffrey Sabarese 814 469 7631 jsabarese@gmail.com Sent from Mailspring (https://link.getmailspring.com/link/AA5A0FAC-0FA6-47E6-88BB-56C48CE37CA6@getmailspring.com/0?redirect=https%3A%2F%2Fgetmailspring.com%2F&recipient=c3VwcG9ydEBoZWxpb2hvc3Qub3Jn), the best free email app for work On Feb 24 2026, at 2:02 pm, HelioHost Support wrote: > Your VPS has finished building, and I installed aaPanel for you. If you login via SSH with the IP address in the email, the username jelio and the password you just picked during signup you can see the aaPanel information by running this command cat /home/jelio/aapanel.txt Let us know if you need help with anything else. > > You may view the status of your ticket by visiting: > https://helionet.org/index/index.php?showtopic=67060 > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/

Username: kombarferd, Server: Morty, Main domain: serverkmaf.helioho.st I made a donation of 20$ from my second email Koualyarmandferdinand@gmail.com PayPal account. The transaction number is 2TW17954E9940391L. Though the mail associated to my helios account is kombarferd@gmail.com. *KOUALY FERDINAND* *Cel : 06 39 03 43* Le dim. 1 mars 2026, 02:59, HelioHost Support a ?crit : > Hey Kombarferd, > > We just wanted to advise you that your Morty account balance has been used > up. > > Your account is currently at $-0.0207. You will need to add additional > funds to your account if you wish to remain on Morty. To do that, please > send us a minimum of $5 via any of our donation methods ( > https://heliohost.org/donate/ ) and let us know the transaction number so > we can credit the account. > > You can review your account's billing history here: > https://heliohost.org/dashboard/billing/ > > If we don't receive a response within 24 hours, your account will move to > Tommy, which will make it subject to load and inactivity suspensions. > > If you have any questions or have made a donation that needs to be > credited, please reply to this email to contact support. > > HelioHost Support > https://heliohost.org > https://helionet.org >

Username: N/A, Server: N/A, Main Domain: N/A Hi there!, apologies if this isn't the right place to ask about this, but I'm writing because I'm currently working towards hosting my own email server, I'm trying to get away from gmail and i couldn't really find an option that suits my needs (i tried using a different provider for this email, fedora.email, but it was blocked due to "the very low reputation of the sending domain") I was looking for a VPS to host it, and I found your site, it's refreshing seeing a hosting service that isn't filled to the brim with the usual buzzwords (AI powered integration for growth and blah blah blah), so I'm thinking about hosting my email server there My question is, what plan do you recommend for hosting it?, I don't think I would need a ton of memory since I don't plan on receiving a lot of mail (apart from registrations or silly messages my friends would send me); I also plan on using either mail-in-a-box or mailcow for the server itself in case that's a factor on choosing the right plan Thank you and apologies for any nuisance

Thank you. what are the features of performance of morty ? On Fri, 27 Feb 2026 at 20:53, HelioHost Support wrote: > Domain added. It can take up to 2 hours to function. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67082 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > > -- *Respectfully Yours,* *Alfie A. Tantay*

Hello HelioHost Support, Good morning! I just submitted payment for *senpai@vps128* and wanted to check what the new service end date is for the time I?ve purchased. Thank you, Troy On 8/31/25 11:02 AM, HelioHost Support wrote: > Sorry for the delay replying to you. We try to reply to all support > requests within 24 hours, but for some reason this email didn't show > up as unread for any of us. If you want to pay for another 3 months > you can use this same link > https://www.paypal.com/ncp/payment/FS9G2CVZZ64RN > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64326 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

Kindly add alftantay.helioho.st Thank you *Respectfully Yours,* *Alfie A. Tantay* On Fri, 27 Feb 2026, 7:11?pm HelioHost Support, wrote: > What domain do you want added? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67082 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Thank you could you create another domain under my morty subscription, thank you, is performance affected? On Thu, 26 Feb 2026 at 23:59, HelioHost Support wrote: > Username stays the same as it was on Tommy (ittech689). If you forgot the > password, you can reset it using this link: https://heliohost.org/reset/ (it > looks like you tried a few times). Note that our password reset emails > sometimes go to spam. If you're not able to receive the automated reset > email for some reason, we can manually send you one instead, but it can > only be sent to the email address on file. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67082 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > > -- *Respectfully Yours,* *Alfie A. Tantay*