HelioHost

Hi, Regarding emails, I want to schedule a cron job which will see if user has setup any remainders if yes then email will be sent to his email address. For this reason I wanted to send the unlimited emails because if I have 100 users who has setup remainders I need to send 100 emails. You have asked from where I will get the email addresses, user will provide the email address at the time of registration. Now I am facing an issue, when I execute the cron job I get 500 server errors but logs do not show any details. I tried to add print statements in the code but those are not also printing any details in any log file. How can I debug what the issue is? Thank you. On Sat, Mar 14, 2026 at 11:46?PM HelioHost Support wrote: > 1. Here is the documentation for Cloudflare to add an MX record > https://www.cloudflare.com/learning/dns/dns-records/dns-mx-record/ The > value is just carcare.us and priority 0 if you want emails to be > delivered to your Morty account. 2. Here is the documentation for Django to > send emails https://docs.djangoproject.com/en/6.0/topics/email/ The from > address will just be whatever email address you created in Plesk such as > hello@carcare.us. Here is the documentation on how to find the mail > values in Plesk > https://wiki.helionet.org/Unlimited_Email_Accounts#Supported_Protocols Here > are some example values: Mail server username: hello@carcare.us, Outgoing > mail server (requires authentication): morty.heliohost.org, Incoming mail > server: morty.heliohost.org, SMTP port: 465, IMAP port: 993. We recommend > using your servername (morty.heliohost.org) instead of your actual domain > (carcare.us) because it is more likely to work in case you don't have > SSL, etc configured correctly on your domain. 3. In order to increase your > email sending limit you must answer some additional questions: 1. How many > emails you plan to send per day? 2. Where you get the email addresses from? > 3. How can recipients of your emails unsubscribe? 4. Do you have an > unsubscribe@yourdomain.com address set up? 5. Do you have an > abuse@yourdomain.com address set up? 6. Does each email have a link to > unsubscribe? 7. Do you share or sell email addresses that you get? 8. Post > an example of the messages being sent. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67156 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: jounardienyou, Server: Johnny, Main domain: joun-chat.helioho.st from joun-chat.helioho.st to joun.helioho.st

[HH#974174] Hi! Just wanted to let you know that VPS66 can be pinged at 65.19.191.149. On Tue, Mar 17, 2026 at 6:29?AM HelioHost Support wrote: > Your message (Re: VPS66 Pings) has been assigned the tracking ID > [HH#974174]. One of our volunteer community members will reply to your > email as soon as possible. > > Please include the string [HH#974174] in the subject of any future email > regarding this case. You may do that by simply replying to this message. > > Please be aware that our system rejects binary attachments. If you are > submitting a screenshot or attachment please post a link to the file > instead of attaching it to the email. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67243 > > Thank you, > HelioHost Support > https://heliohost.org/ > https://helionet.org/ > >

VPS number: 66, VPS ID: 679 Hi! Yesterday, I needed to transfer some files from my VPS to my friends home server over tailscale, which required me to set the exit node in tailscale to one of his devices. After the files were transferred I forgot to set the exit node back to ?None?, which I believe can be done with ?sudo tailscale set ?exit-node=? So sorry! Ocarina On Tue, Mar 17, 2026 at 12:47?AM HelioHost Support wrote: > Hello Ocarinavps, > > We noticed that your VPS stopped responding to icmp pings earlier today. > As a reminder, our terms of service require all VPS to respond to icmp > pings which you can read again at > > https://heliohost.org/terms > > The reason we require this is because our ISP won't sell us more IPv4 > unless we prove that all of our current IPv4 are in use, and the way they > check whether an IP is in use or not is by pinging it.. If everyone blocked > pings on their VPS we wouldn't be able to get more IPv4 to sell more VPS. > All VPS are configured to respond to pings by default, and your VPS was > responding correctly until earlier today. Thanks for complying with our > terms of service. Let us know if you need help getting pings working again. > > HelioHost Support > https://heliohost.org > https://helionet.org > >

Username: gaffoon, Server: Johnny, Main domain: gaffoon.helioho.st Got it! HelioHost wrote: > Updating Terms of Service > > Hey Jerry, > > We're updating our Terms of Service. > > Our Terms explain what you can expect from us when using our > services, and what we expect from you as a user of our services. > You can find the updated Terms at the following URL: > > https://heliohost.org/terms > > Our policy is to send an email to each of our users each time we > make changes to the Terms of Service to give you plenty of time > to review the changes and opt out of the changes if you wish to. > > What is changing: > > * California recently passed legislation making casino or > gambling websites that use real money or cryptocurrency illegal. > Since our servers are located in that state, we are required to > comply with the new laws. > * The Tommy and Johnny servers use Plesk non-profit licenses, so > commercial websites are not allowed on those plans. If your > business is just starting out, you can set up your website on the > free hosting, but we will periodically review your account. If we > decide that your business no longer counts as a micro-business, > we will require you to move to Morty or a VPS. > * For people who choose to run paid software, our policy has > always been to ask for proof of purchase to make sure the paid > software is legally licensed. We're adding this policy to our > Terms of Service, so users are aware prior to installation that > providing proof will be required. > * It really should be common sense not to attack your own website > and attack your own host, but not everyone has common sense > unfortunately, so we're adding it to our Terms of Service that > you can't stress test your own website. > > What this means for you: > > Our Terms have been updated to reflect these changes and go into > effect on March 31st, 2026. If you agree to these Terms, no > further action is needed, and you can continue using our services > as you always have. By continuing to use our websites or the > services you receive after that date, you agree to the updated > Terms. > > We hope that you'll agree to our Terms and continue to use > HelioHost. If you don't want to accept the changes, you can > choose to leave HelioHost by deleting your account and no longer > accessing or using our services. We would be sad to see you go > though. > > > https://heliohost.org/dashboard/delete/ > > Regards, > HelioHost Staff > > https://heliohost.org/ > https://helionet.org/ >

hello i really appreciate your support and response its working now , it seems there was issue with entry , Thanks a lot On Saturday, March 14th, 2026 at 8:09 PM, HelioHost Support wrote: > What username are you trying to login with? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66565 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/

i have added ???? 15/3/2026 5:50 ?.?., ?/? HelioHost Support ??????: > Correct. You can't create a new account using a domain that is already > in use on an existing account. In order to prove you > own?kyparissi.online please create a TXT record on Cloudflare with the > value "heliohost-verify=ukg4MxxSs9ZxTLPdjWba". Let us know once you're > done so we can verify ownership. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67167 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

i have opened accound add my kyparissi.online to this email. when he requested the domain den he went to custom to .online he didn't accept it ???? 11/3/2026 7:57 ?.?., ?/? HelioHost Support ??????: > It looks like mail.com has a password recovery option. Have you tried > that??https://password.mail.com/passwordrecovery/#.7518-header-help1-1 > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67167 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

Dear Team, Thanks for quick help and resolution. I am now able to access my account. In future I am planning to increase the space as well. Thank you so much! Thanks, Hemkrushna Nandgawe On Sat, Mar 14, 2026, 10:06 PM HelioHost Support wrote: > I took a look at your account and found that your trash has 136.59 MB in > it. In the future, when you delete stuff through Plesk please remember to > check the box to skip the trash, or at least check your trash directory > from time to time to delete things you don't need. After clearing your > trash for you you're now at 864.57 MB which is less than 1000 MB. Are you > able to login now? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67217 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: stgoneiran, Server: Tommy, Main domain: aeda.ticbiz.cl Please reset my account

Hi, They have provided a flag if we turn it on then cloudflare does not ignore other name servers so there is no issue if we keep heliohost nameservers. Now could you please provide, 1. MX record setting for the domain name. 2. django settings.py configuration 3. While creating the email I tried to send unlimited send email option, but could not because the error "value should be between 0..10" On Sat, Mar 14, 2026 at 10:37?PM HelioHost Support wrote: > Ahh, yes. If you buy the domain from Cloudflare, they require you to use > their nameservers, unless you transfer the domain to a better registrar. In > that case you'll need to remove the NS values ns1.heliohost.org and > ns2.heliohost.org since they will cause issues. You can't use Cloudflare > NS records and HelioHost NS records at the same time. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67156 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, I have purchased the domain on cloudflare, I have added heliohost name servers over there but could not remove their name servers. I don't think they provide any way to remove their name servers, Site is working fine. Thank you, On Sat, Mar 14, 2026 at 9:59?PM HelioHost Support wrote: > Your DNS is still wrong. Do you want to use our nameservers or external > DNS, such as Cloudflare? Once you get your DNS figured out we can discuss > the other stuff. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67156 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hello support team I hope all fine , Today i have been trying to login but system says user name and password is wrong even rest system says account not found!? Kindly advice Thanks -------- Original Message -------- On Saturday, 12/27/25 at 03:29 HelioHost Support wrote: > The suspension for morganalexclappe has been canceled, and the account mimmobile146 has been taken offline. I created a full backup of mimmobile146 which you can download from https://heliohost.org/backup if you need anything from that account. Thank you for complying with our terms of service. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66565 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/

Username: imhemu, Server: Tommy, Main domain: shivajisoft.com Dear Team, Unfortunately Heliohost account with my email imhemu@gmail.com address showing status as suspended. Could you please share reason for same. And action need to be taken to get it activated. Thanks & Regards, Hemkrushna Nandgawe

Hi, I want to use the email of my domain to send emails from my website. Could you provide me below details. 1. MX record setting for the domain name. 2. django settings.py configuration 3. While creating the email I tried to send unlimited send email option, but could not because the error "value should be between 0..10" Thank you, On Sat, Mar 14, 2026 at 2:04?AM HelioHost Support wrote: > Here is the documentation on how to request restart access for Django > https://wiki.helionet.org/Django_on_HelioHost#Request_WSGI_Control_Access > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67156 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, Now the cron job found the url without doing any changes. Now the main question is how to restart the django server so that new changes gets applied immediately. Thank you, On Sat, 14 Mar 2026, 12:08 am HelioHost Support, wrote: > What is the command you're trying to run with a scheduled task (cronjob)? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67156 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, I have added two urls in my code and I am trying to add those in the scheduled jobs but when I run the url it always gives me 404. I have cross verified the code if I put some other url it works but those two new urls are not working. Could you please tell me how to restart the app, maybe Django is not detecting those urls. Thank you, On Tue, Mar 10, 2026 at 11:46?PM HelioHost Support wrote: > I edited the file and simplified it a bit for you. Keep in mind that your > DNS settings for carcareus.com are not correct, so I wouldn't worry too > much about .htaccess until the domain is actually working. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67156 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: N/A, Server: N/A, Main Domain: N/A Hi, I want to host some of my websites on your Morty server, but when I tried to pay the $19 fee with my debit card, I realized you're using PayPal to collect the payment, which I will never use nor support after the funds freeze they imposed on WikiLeaks in 2010. Is there an alternate way to pay the fee? Can I pay directly with my debit card without going through PayPal? The thing is forcing me to create an account before I can even pay you guys, and I simply refuse to give my personal data?let alone my money?to that abusive, miserable company. Please let me know if there's another way to do this so I can start using your services ASAP. Thank you, -Horacio

mail.com i don`t anser and recovery email i have deleted ???? 11/3/2026 7:57 ?.?., ?/? HelioHost Support ??????: > It looks like mail.com has a password recovery option. Have you tried > that??https://password.mail.com/passwordrecovery/#.7518-header-help1-1 > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67167 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

I put a random password in Firefox and the disk crashed and I lost it. ???? 9/3/2026 7:39 ?.?., ?/? HelioHost Support ??????: > Why can't you access arxontiko@mail.com anymore? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67167 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

Hi, Options +ExecCGI RewriteEngine On RewriteBase / # Serve static files directly from disk ? skip Django/Passenger RewriteCond %{REQUEST_URI} ^/static/ RewriteRule ^static/(.*)$ /home/ nrchoudhari.heliohost.us/carcareus.com/static/$1 [L] # Serve media files directly from disk RewriteCond %{REQUEST_URI} ^/media/ RewriteRule ^media/(.*)$ /home/ nrchoudhari.heliohost.us/carcareus.com/media/$1 [L] RewriteRule ^(media/.*)$ - [L] RewriteRule ^(admin_media/.*)$ - [L] RewriteRule ^(config/dispatch\.wsgi/.*)$ - [L] RewriteRule ^(.*)$ config/dispatch.wsgi/$1 [QSA,PT,L] This is the complete file. please correct it. I am not aware about this file. On Tue, Mar 10, 2026 at 11:05?PM HelioHost Support wrote: > The .htaccess rules are executed in sequence from top to bottom, so if you > put the static directories below RewriteRule ^(.*)$ config/dispatch.wsgi/$1 > [QSA,PT,L] it will never match because that line matches everything and the > [L] means it doesn't process anything below there. The lines with media and > admin_media are examples of static directories, which is where you need to > put them. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67156 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, I have added below lines in .htaccess. # Serve static files directly from disk ? skip Django/Passenger RewriteCond %{REQUEST_URI} ^/static/ RewriteRule ^static/(.*)$ /home/ nrchoudhari.heliohost.us/carcareus.com/static/$1 [L] # Serve media files directly from disk RewriteCond %{REQUEST_URI} ^/media/ RewriteRule ^media/(.*)$ /home/ nrchoudhari.heliohost.us/carcareus.com/media/$1 [L] but now in error logs I can see below errors and UI is not loading its giving sever error. [Tue Mar 10 10:40:22.731479 2026] [wsgi:error] [pid 1234488:tid 1234553] [client 172.71.198.169:0] ModuleNotFoundError: No module named 'softhauz' [Tue Mar 10 10:49:43.794246 2026] [wsgi:error] [pid 1234490:tid 1234581] [client 172.70.218.57:0] mod_wsgi (pid=1234490): Failed to exec Python script file '/home/ nrchoudhari.heliohost.us/carcareus.com/config/dispatch.wsgi'. On Tue, Mar 10, 2026 at 10:16?PM HelioHost Support wrote: > What directory are the css and js located in? Did you edit the .htaccess > file to make sure the static css and js files are served directly, rather > than being routed through django.wsgi? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67156 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hi, The website is up and running now. Only one thing pending is getting errors 404 for the static files like css and js. Due to missing js and css files the UI looks weird. I have followed the steps mentioned in the dummy app but still no luck. Another thing is when I make any change in .htaccess the django app restarts is this statement correct. Thanks, On Mon, Mar 9, 2026 at 12:29?AM HelioHost Support wrote: > Since SSH isn't available on the Morty plan you picked you could use CGI > instead. You could also enable remote connections, and run the migrations > from your development system. If you don't like those options SSH is > available on the VPS plans which start at $4 per month. You're welcome to > have a VPS and a Morty plan at the same time, but if you want we could also > exchange the remaining balance on the Morty account to give you some credit > towards a VPS. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67156 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: duukey, Server: Tommy, Main domain: duukey.helioho.st Hello i just sent in my donation to get the tommy plan today i just changed the secondary now i cant login to my account may i ask for a way that i can change my password or have an access to my account 4KN11809TV031510N This is the transaction ID to the payment

yes and change to this email. ???? 7/3/2026 11:20 ?.?., ?/? HelioHost Support ??????: > Are you saying you can no longer access the email > address?arxontiko@mail.com? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67167 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >