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@wolstech I had reported that "Log onto incoming mail server first". It only works sporadically. Good to know that 465 doesn't work for others. I will give the 554 Security Failure a search and see what others (outside heliohost) might have said.

I am using outlook 2007. even though this is a relic the smtp protocol is way older and shouldn't be an issue. @wolstech Thanks. Through your intervention now SMTP AUTH plain works on port 587 and mail is being sent this way. As you have pointed out this is not the ideal solution but at least for me mail is now being sent out. SSL is still not working. Port 465 is still refusing connection from my end on 2 different PCs at two different locations. Please anybody can sniff at their end if tommy is accepting connections to port 465.

I had a problem my mail servers and thought this was solved but apparantly isn't. I have a static IP, but using the static IP or tommy.heliohost.org as mail server still give the same results. Anybody is using heliohost with pop/smtp settings? I can retreive mail on POP port 110 (unencrypted) Secure incoming mail port 995 is refusing connection outright even tried with putty and connection is terminated immediately on the smtp side port 25 and port 587 are open but are expecting an ssl connection to authenticate. "AUTH PLAIN" is not offered instead this is what is being offered: 220-tommy.heliohost.org ESMTP Exim 4.92 #2 Sun, 13 Oct 2019 09:05:33 +0000 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. EHLO RonLaptop 250-tommy.heliohost.org Hello RonLaptop [37.75.41.193] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-STARTTLS 250 HELP 421 tommy.heliohost.org lost input connection Trying via putty to use the AUTH command results in: "503 AUTH command used when not advertised" Using SSL on port 587 leads to: 220-tommy.heliohost.org ESMTP Exim 4.92 #2 Sun, 13 Oct 2019 09:06:42 +0000 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. EHLO RonLaptop 250-tommy.heliohost.org Hello RonLaptop [37.75.41.193] 250-SIZE 52428800 250-8BITMIME 250-PIPELINING 250-STARTTLS 250 HELP STARTTLS 220 TLS go ahead 00000000 16 03 01 00 7E 01 00 00 7A 03 01 5D A2 E9 24 57 ....~... z..]..$W 00000010 DF A7 48 4A 3D 8E 20 61 10 D6 30 76 69 DF A4 C6 ..HJ=. a ..0vi... 00000020 29 E4 E8 F8 4A F8 A1 32 FA 1C A8 00 00 1C C0 14 )...J..2 ........ 00000030 C0 13 00 39 00 33 00 35 00 2F C0 0A C0 09 00 38 ...9.3.5 ./.....8 00000040 00 32 00 0A 00 13 00 05 00 04 01 00 00 35 00 00 .2...... .....5.. 00000050 00 18 00 16 00 00 13 74 6F 6D 6D 79 2E 68 65 6C .......t ommy.hel 00000060 69 6F 68 6F 73 74 2E 6F 72 67 00 0A 00 06 00 04 iohost.o rg...... 00000070 00 17 00 18 00 0B 00 02 01 00 00 17 00 00 FF 01 ........ ........ 00000080 00 01 00 ... 554 Security failure 554 Security failure 554 Security failure Trying to SMTP via port 465 which is the ssl port refuses connection outright. The settings being suggested on cpanel are: Any ideas why this is happening?

Ok solved it with Krydos help on discord. When setting up outlook (I still use 2007 and it works for what I do), on the "Outgoing Server" tab, choose "Log on to incoming mail server before sending mail". HTH

I know you guys are busy and maybe this got overlooked. Thanks

I have tried using tommy's SMTP server for my outgoing mail using Microsoft Outlook. I did follow the settings given but it still won't send mail. These are the settings that are suggested: Outgoing Server: mail.fcs.com.mt SMTP Port: 587 Nslookup resolves mail.fcs.com.mt to 64.62.151.106 which is my dedicated IP, so up to there it is all well. The error reported by Outlook 2007 is "None of the authentication methods supported by this client are supported by your servers." Upon a quick search on google I found: https://forums.cpanel.net/threads/none-of-the-authentication-methods-supported-by-this-client-are-supported-by-your-server.601779/ Thanks in advance.

Ok all set from my end. Now please I just need the static IP and the PTR record set. Thanks again.

Thanks. Account created. I will setup the addon domains and revert as I 1st need to update the nameservers and that takes a bit of time due to TTL.

Sorry for being a pain but since the domain was deleted and my access to ricky removed I cannot access the invite. I rerouted the DNS servers of my email to a 3rd party now. Can you please resend the invite

I have everything backed up don't worry. I made a mess out of the transfer on ricky and don't want to repeat it on tommy again. Main domain should be fcsltd.heliohost.org And these I will addon after successful installation but I' mentioning them so that this DNS cluster is also cleared for these domains. fcs.com.mt resins.com.mt resin.com.mt Thanks.

ok thanks Sayan

I know this is being handled for which I thank you, but just for learning purposes, would I have been able to remove the domain from the dns cluster myself?

I received the invite to tommy, and after inputting the requested info I am getting: "That account has been backed up and then taken offline due to extended maintenance on the server that you were on. Occasionally we need to rebuild our servers to keep them operating at peak performance. This process usually takes a week or so. In the meantime we recommend downloading your backup, and then creating a new account. You can follow us on Twitter and like us on Facebook for the latest news. Once your server is operational again we will make a news post, and then you will be able to transfer your account back to the server you were on if you want to. If you need help with anything please don't hesitate to contact support." When I was transferred to Ricky, this meant that something had gone wrong. My domain was still in the dns cluster. Did it happen again? For your perusal my heliohost domain is fcsltd.heliohost.org I also have these addon domains: fcs.com.mt, resins.com.mt and resin.com.mt My username is fcsltd and I am transferring from ricky to tommy. Also for your perusal, I used to have a staitc IP 64.62.151.106 and a PTR record from this IP to fcs.com.mt Thanks

I got an invitation to be transferred to Ricky. When my turn is due, can I please, recreate my account on tommy rather than being transferred? My email address is ron@fcs.com.mt.

Byron / Krydos, thanks for the work you've all been been doing. Krydos thanks for the backups. I will rebuild the rules off the top of my head. Lesson learnt. If I do a backup of the setup on ricky (with the global email rules in place) will they be inluded in the backup? Or do should I just screenshot the rules as backup? Ron

it worked now. Thanks a lot. I had 2 subdomains which have their dns still cleared yet. Do you mind clearing them. resins.com.mt resin.com.mt Thanks. Also the global email rules are not restored when the backup is uploaded. I read that these are usually stored in /etc/vfilters/$domain Is there a way I can get them back? Thanks again.

thank you.

username: fcsltd domain: fcs.com.mt

I asked for an invite and was given one. I followed the link and I signed up with the same credentials as before, but after 48 hours I am getting: "That account has been backed up and then taken offline due to extended maintenance on the server that you were on. Occasionally we need to rebuild our servers to keep them operating at peak performance. This process usually takes a week or so. In the meantime we recommend downloading your backup, and then creating a new account. You can follow us on Twitter and like us on Facebook for the latest news. Once your server is operational again we will make a news post, and then you will be able to transfer your account back to the server you were on if you want to. If you need help with anything please don't hesitate to contact support." Did i mess up or is this normal?

I signed up with the same credentials as before, but after 48 hours I am getting: "That account has been backed up and then taken offline due to extended maintenance on the server that you were on. Occasionally we need to rebuild our servers to keep them operating at peak performance. This process usually takes a week or so. In the meantime we recommend downloading your backup, and then creating a new account. You can follow us on Twitter and like us on Facebook for the latest news. Once your server is operational again we will make a news post, and then you will be able to transfer your account back to the server you were on if you want to. If you need help with anything please don't hesitate to contact support." Did i mess up or is this normal?

Thanks. Email received.

Thanks.

I tried holding back as much as I could diverting traffic elsewhere but I have a mess at the moment. Pretty please

sure. Login: fcsltd Domain: fcs.com.mt

Can I please get an invite to Ricky up unti Tommy is rebuilding. Thanks. 04/04/2018 - 8F396106DH717451R 16/04/2019 - 5WK89648GW7349344 (Go Fund Me) 04/08/2019 - 6JP84250JW691670D