Ookma-Kyi

The server name is Tommy, and the username is mimisvipsalon. The owner's email should be mimisvipsalon<removethis>@outlook.com, but it is currently set to an alternate email of mine because I donated the account to the person.

Try the following: 1. Make sure your SSL certificate is correct. 2. Look for incorrect redirects. 3. Check if your WordPress address and site addresses are the same. 4. See if your site has a self-signed SSL certificate. 5. Flush your SSL state and browser cache. 6. Check your proxy settings.

Yeah, sorry about that. I am trying to learn how to be better at answering questions and at quoting for reference.

I recommend you change the PHP version to at least 8.2 for security reasons. Have you considered using a static site generator from the link I provided? They are less likely to get hacked.

Hi, first off, what do you mean by "all of the WordPress sites crashed"? WordPress is notorious for causing fresh sites to get suspended, as explained in this wiki article. If you are hosting multiple WordPress installations on a single account, then that is most likely what happened.Could you please give your account username, server, and main domain so someone can look into this?

Just a bit of a warning, WordPress is notorious for getting people suspended even on a fresh install. Here is the wiki entry for it that explains it better: https://wiki.helionet.org/WordPress. Short version: Back up your WordPress files and database, and then upload them to your account here.

That is up to the owner of the business, not me. I will contact him and let you know. I am simply helping a relative in my spare time. EDIT 3/17/25 6:58pm: I sent the link to this thread to the business owner.

Hello, I just wanted to let you know that I am going to be creating an account and helping a relative of mine that owns a pet grooming business. It wanted to make sure that I wouldn't violate the 1 account per person rule.

You can send your donation via the fundraising page https://donorbox.org/rebirth-of-stevie (Stripe) or https://www.heliohost.org/donate (PayPal)

Just a bit of a fair warning, WordPress is notorious for getting people suspended on a fresh installation done within an hour. With all that said if you have any security or ad blocking software installed could you try turning it off temporarily and then try again?

First, what panel was your old host using (Plesk, cPanel, etc.)?

Hi, Unfortunately@wolstech will have to create the account for you manually on Lily as there is no automatic way to do so at the moment. Just a few things to note: 1) There is no panel software on Lily so you will have to use your main account for your website, emails, etc. 2) You will have to upload your published software via FTP 3) Create a file named stopapp.txt and wait 10 minutes for your application to shut down gracefully before uploading new versions. 4) Delete stopapp.txt and create a file called startapp.txt, and wait 10 minutes for your application to restart. Sample web.config: <?xml version="1.0" encoding="utf-8"?> <configuration> <location path="." inheritInChildApplications="false"> <system.webServer> <handlers> <add name="aspNetCore" path="*" verb="*" modules="AspNetCoreModuleV2" resourceType="Unspecified" /> </handlers> <aspNetCore processPath="dotnet" arguments=".\<your-app-here.dll>" stdoutLogEnabled="false" stdoutLogFile=".\logs\stdout" hostingModel="inprocess" /> </system.webServer> </location> </configuration>

Can you please try: which sudo and let me know the results?

I can confirm that the fundraiser works a lot better than the PayPal donation button. I was using a Vanilla Visa gift card I was given over the holidays and had issues paying. I donated to the fundraiser twice with no issues whatsoever, with the same card I had issues with earlier.Here is the direct link to the fundraiser: https://donorbox.org/rebirth-of-stevie If you donate $25, you receive the previous maximum storage space, and the $1 fee is waived. However, I'm not sure if this applies to the fundraiser. Consider using a standard debit card instead of relying solely on an admin for a Stripe link or a gift card. Gift cards often face challenges during PayPal transactions, making a debit card a more reliable choice.

Hi, I just wanted to let you know that Tommy is down https://status.heliohost.org/ . Also I tried to renew my account and it is stuck renewing indefinitely.

I apologize for the confusion; I'm currently trying to raise money because I'm permanently disabled and cannot work. I hope to have it by the end of the year.

1) It's a 12 month deal but, you can do it for 2 years each 2) Prefer 3 Years 3) Weird it says Biannually and have it as 2 years as seen in the screenshot provided

Hi, Was wondering if you were going to have a Black Friday sale and have discounts on the VPS. I asked earlier on the Discord about price matching a VPS plan and was told that it would be honored, but when I asked about how to do so I didn't get an answer to my knowledge.

Some needed reading: SPF: https://en.wikipedia.org/wiki/Sender_Policy_Framework DKIM: https://en.wikipedia.org/wiki/DomainKeys_Identified_Mail DMARC: https://en.wikipedia.org/wiki/DMARC

Sounds good, could you please tell us what the issue was?

An admin (@Krydos & @wolstech) will be with you shortly. In the meanwhile, might I suggest you use another software similar to Wordpress like Jekyl, Hugo or Eleventy? I ask because many user sites have been suspended almost immediately due to Heliohost having limited server resources. Wordpress tends to pile on the resource usage over time and the bots that try to hack the sites repeatedly doesn't help either, resulting in an almost automatic suspension.

You should have received an email containing the IP address needed for connection and for setting your Cloudflare DNS A and AAA records. Also I have been using port 21 with Explicit TSL/SSL for FTP.

Can you try the steps outlined here and see if it helps?

Unfortunately I don’t have any access whatsoever to the admin area of Plesk. Only admins can increase your attachment size and I’m not 100% sure what the rules are as far as this goes. I do know that the email sending limit can be increased with good reason however.

My guess is this is to prevent abuse. I am going to try escalating this so@Krydos or @wolstech can take a look and see if the attachment size limit can be increased.