Ookma-Kyi

Hi, I just wanted to let you know that Tommy is down https://status.heliohost.org/ . Also I tried to renew my account and it is stuck renewing indefinitely.

I apologize for the confusion; I'm currently trying to raise money because I'm permanently disabled and cannot work. I hope to have it by the end of the year.

1) It's a 12 month deal but, you can do it for 2 years each 2) Prefer 3 Years 3) Weird it says Biannually and have it as 2 years as seen in the screenshot provided

Hi, Was wondering if you were going to have a Black Friday sale and have discounts on the VPS. I asked earlier on the Discord about price matching a VPS plan and was told that it would be honored, but when I asked about how to do so I didn't get an answer to my knowledge.

Some needed reading: SPF: https://en.wikipedia.org/wiki/Sender_Policy_Framework DKIM: https://en.wikipedia.org/wiki/DomainKeys_Identified_Mail DMARC: https://en.wikipedia.org/wiki/DMARC

Sounds good, could you please tell us what the issue was?

An admin (@Krydos & @wolstech) will be with you shortly. In the meanwhile, might I suggest you use another software similar to Wordpress like Jekyl, Hugo or Eleventy? I ask because many user sites have been suspended almost immediately due to Heliohost having limited server resources. Wordpress tends to pile on the resource usage over time and the bots that try to hack the sites repeatedly doesn't help either, resulting in an almost automatic suspension.

You should have received an email containing the IP address needed for connection and for setting your Cloudflare DNS A and AAA records. Also I have been using port 21 with Explicit TSL/SSL for FTP.

Can you try the steps outlined here and see if it helps?

Unfortunately I don’t have any access whatsoever to the admin area of Plesk. Only admins can increase your attachment size and I’m not 100% sure what the rules are as far as this goes. I do know that the email sending limit can be increased with good reason however.

My guess is this is to prevent abuse. I am going to try escalating this so@Krydos or @wolstech can take a look and see if the attachment size limit can be increased.

Apologies, I was transferring my site from another host to here at that time when that email address worked because it was hosted at another server altogether.

Just tried resubmitting it as there might have been a hard return in between the public key. I'll keep you updated on the issue as progress occurs.

Just a suggestion, could you try uploading the file to a file sharing service and sending the link via email?

Does your application include logging features? Are you able to run it locally?

I never got the email because the account email was set as one belonging to the domain. However, I was able to log in using the old password and set the account notification email externally for now. I also noted the new IP4 and IP6 addresses and have changed them on my Cloudflare panel. I will keep monitoring and as soon as my site is back up I will post here at my earliest convenience since I have a few things coming up within the next couple of hours that will unfortunately take most of my time. Update: That was quick! Stuff is starting to work 2 minutes are updating IPs.

How do I backup my email messages? I think I have everything else backed up already and stored in the cloud.

Will we get a heads up that the account is going to be moved to “new Tommy” a few hours before the account is actually moved? That way CloudFlare users can update the IP Address ahead of time and decrease down time.

I just ran a Spam test on my domain and one of the more critical issues is: DomainKeys Identified Mail (DKIM) is a method for associating a domain name to an email message, thereby allowing a person, role, or organization to claim some responsibility for the message. The DKIM signature of your message is: v=1; a=rsa-sha256; c=relaxed/relaxed; d=ookma-kyi.tech; s=default; t=1726690962; bh=<retracted>; h=From:To:Subject; b=<retracted> Your public key is: "v=DKIM1; \"p=<retracted>; \" " Key length: 1024bits Your DKIM signature is not valid I literally copied and pasted the text from Active DKIM Selector into CloudFlare default._domainkey txt record. Any ideas?

Noted: Weight of the HTML version of your message: 26KB. Your message contains 3% of text. Try using a greater text-to-HTML ratio or ditching HTML email messages altogether as that tends to cause problems.

Sure here you go.

Oops sorry, about that, I did not know that. I assumed all staff had access to the user's website settings. I am just trying to volunteer my time as well.

An admin will need to change that record for you, as Plesk DNS zone permissions are not currently enabled for customer accounts. I am going to page @Krydos, @wolstech and @KazVee and they will get you sorted in a bit.

Just checked and versions 8.3, 8.2 and 8.1 are the only currently supported versions of PHP. Why are unsupported versions of PHP being supported on the upgraded server, when they can contain bugs and even exploits that are never going to be patched? Source https://www.php.net/supported-versions.php

To add to what KazVee said, yes he unblocked it via Discord. However it actually was blocked twice within 3 minutes apart. The issue is with IMail it gets stuck on verifying. On Outlook mobile it fails with “Authentication Failed” even though the same user name and password works on Desktop Outlook and webmail on mobile. Either way it eventually ends with the IP address being blocked for too many failed attempts and having to bother staff to get it unblocked. 😥