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Tjoene

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Everything posted by Tjoene

  1. Perhaps he has cracked your password. Have you tried to change it? About the license: try to clear your cache. cPanel works fine for me.
  2. Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
  3. Your account was suspended for the following reason: Malware. 1 file(s). Win.Trojan.3998692 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  4. Your account was suspended for the following reason: Malware. 1 file(s). Trojan.PHP.C99Shell FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  5. The username registed to that domain is fbsbot.
  6. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  7. Your password has been send to the email address that is registered with your account.
  8. Your NS-records are incorrect: You need to change them to ns1.heliohost.org and ns2.heliohost.org
  9. You were suspended for running 9 cron jobs in a day. The limit is 2 every day. If you need more cron jobs, you can use a service like setcronjob.com to hosts them. Your account should be unsuspended now. If you still the suspended page, try to clear your cache.
  10. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  11. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  12. Your account has been unsuspended. If you still see the suspended page then you should try clearing your browsers cache.
  13. You were suspended for running 26 cron jobs in a day. The limit is only 2 every day. If you need more cron jobs, you can use like setcronjob.com to hosts them. If you still see the suspended page, please clear your cache.
  14. This support request is being escalated to our root admin.
  15. You were suspended for running 4 cron jobs. The limit is 2 every day. If you need more cron jobs, you can use like setcronjob.com to hosts them. If you still see the suspended page, please clear your cache.
  16. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  17. Please post the following information: Your cPanel username Your main domain The server that you are on
  18. Your main domains shows as osratelmanar.heliohost.org, in the database. If you have added www.osratelmanar.com as add-on domain, you need to wait 24h before the site becomes active.
  19. You were suspended for running 3 cron jobs. The limit is 2 every day. If you need more cron jobs, you can use like setcronjob.com to hosts them. If you still see the suspended page, please clear your cache.
  20. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  21. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  22. Your account is suspended for the following reason:
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