Tjoene
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Posts posted by Tjoene
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Perhaps this will help:
500 errors can be caused by a lot of things. The most common are
- Exceeding Process Limit The solution is to not run as many processes. Opening cpanel, connecting to FTP, checking mail, connecting to webdisk, etc all increase your process count, and if you exceed your limit php will show 500 errors since it cannot start a new php process. This sometimes affects only the webmaster since opening cPanel and FTP etc is common when you're editing your site, but normal users won't have these errors since they will only be accessing your website not all the other services. The process limit is higher on Johnny so for some websites the solution to 500 errors might be to switch servers.
- Syntax Error in .htaccess If you have a syntax error in one of your .htaccess files it can cause a 500 error. The easiest way to check if this is the case is to delete or rename your .htaccess files and see if the 500 error goes away.
- Incorrect Permissions If the script or the directory that the script is in doesn't have the correct permissions it can cause 500 errors too. If you're running a php script the file permission should be 644. If you're running a cgi script it should have 755 permissions. Your directories should have 755 or 750 permissions.
- Exceeding Time Limit If your script exceeds the time limit it can be killed by the system which will also result in a 500 error. The solution to this problem is to break your long executing scripts into multiple faster scripts that can call each other. For instance longscript.php always results in a 500 error because it exceeds the time limit, but if script1.php runs for a short time, and then calls script2.php which calls script3.php they can together execute the same code as longscript.php without exceeding the time limit and being killed.
- High Server Load If the server is currently experiencing high server load scripts can return a 500 error when they would normally work. This is more common on Johnny than Stevie since Johnny is more unstable, and accounts that cause high load on Stevie are suspended. There isn't really anything that can be done about high load 500 errors other than trying again later when the load is lower.
Also, try to clear your cache. Your sites load fine for me.
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- Exceeding Process Limit The solution is to not run as many processes. Opening cpanel, connecting to FTP, checking mail, connecting to webdisk, etc all increase your process count, and if you exceed your limit php will show 500 errors since it cannot start a new php process. This sometimes affects only the webmaster since opening cPanel and FTP etc is common when you're editing your site, but normal users won't have these errors since they will only be accessing your website not all the other services. The process limit is higher on Johnny so for some websites the solution to 500 errors might be to switch servers.
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The site loads fine for me.
Please clear your cache.
If you change you change something your domain. Then in general, you need to wait 24-48h before that change is active.
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Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.
If you still see the suspended page, please clear your cache.
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Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days.
If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
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The admins will fix the problem as soon as they can.
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The account is unsuspended so you can take a backup, but at the moment, the server is down.
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Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.
If you still see the suspended page, please clear your cache.
Note, this is your second suspension.
A next one will be final.
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Glad your problem got solved!
Please spare a few minutes to take our brief survey:
http://feedback.heliohost.org/
Your participation in this survey is greatly appreciated.
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This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost.
A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish.
If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example:
user1: unsuspend
user2: backup
user3: backup, idontreadrules.com
user4: thoughticouldgetawaywithit.org
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This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost.
A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish.
If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example:
user1: unsuspend
user2: backup
user3: backup, idontreadrules.com
user4: thoughticouldgetawaywithit.org
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Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server.
If you still see the suspended page, please clear your cache.
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Your account was suspended for the following reason:
Malware. 1 file(s). Win.Trojan.Hacktool-121 FOUND
That means that there are some malware files found on your account.
For your safety and to protect your website from potential further corruption the account has been suspended.
To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information.
If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi
Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
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Your account shows active in the database. And your sites also seems to work normal.
Have you tried to clear your cache?
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Backup has been send to the email address linked to the account fifactor.
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Both your accounts are showing as active in the database.
And as you already requested, you have 2 accounts: http://www.helionet.org/index/topic/15808-solved-johnny-stevie/page__p__91804?do=findComment&comment=91804
But it is not possible to have 2 accounts on the same server. So the mecraft account is suspended.
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Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.
If you still see the suspended page, please clear your cache.
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Backup has been send to the email address registered to the bugoy account.
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The account fifactor is unsuspended, and the backs will be send to you as soon as they are done.
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Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.
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Please spare a few minutes to take our brief survey:
http://feedback.heliohost.org/
Your participation in this survey is greatly appreciated.
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This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost.
A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish.
If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example:
user1: unsuspend
user2: backup
user3: backup, idontreadrules.com
user4: thoughticouldgetawaywithit.org
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Merging topic, same person.
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If you tell us what account you want to keep, we can unsuspend that one, and we'll send you a backup of your site.
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Merging topic as it is the same person.
The backup will be send as soon as they are done.
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The account bugoy has been unsuspended.
And the rule says that you can only have 1 ACCOUNT per person.
If you want to host more then 1 DOMAIN, then you have to park the other domains on your account.
The backup will be send when they are done.
[Solved] Suspended: Onenonly
in Suspended and Queued Accounts
Posted
This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost.
A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish.
If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example:
user1: unsuspend
user2: backup
user3: backup, idontreadrules.com
user4: thoughticouldgetawaywithit.org