MoneyBroz

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Domain added. It can take up to 2 hours to start working.

This support request is being escalated to our root admins.

Have you tried logging in to https://heliohost.org/login, the server was rebuilt so you will need to recreate your account. It is highly advised to login using the link above instead of the plesk login page, logging in from the heliohost.org homepage ensures that your account doesn't get marked for inactivity and it will also tell you recent news such as the server being rebuilt.

Logins on Tommy are working fine for me, if you forgot your password then you can reset it at https://heliohost.org/reset/

Subdomain added. It can take up to 2 hours to start working.

Domain added. it can take up to 2 hours to start working.

Please do not create multiple topics for one request. Posting more than one topic on the same request/issue can result in a delay in service to you. You already posted here:

Please do not create multiple topics for one request. Posting more than one topic on the same request/issue can result in a delay in service to you. You already posted here:

Domains need a valid TLD to be added such as .com .org or .net If you want to use a free heliohost.us or helioho.st subdomain then let us know the full subdomain such as example.heliohost.us or example.helioho.st

Subdomain added.

Done. It can take up to 2 hours for the new domain to start working.

We cannot provide further assistance until we address the disposable email on your account, we changed it to a normal email on 2026-04-25 and it seems that you changed it back to the disposable one. Is there a working email that you can provide us that isn't disposable?

Try waiting up to 2 hours after changing the setting, sometimes settings like this require an Apache restart to apply.

Only staff members can escalate requests. I have escalated this topic for you. In the future, make sure to post this in Customer Service rather than Blocked IPs.