flazepe

This support request is being escalated to our root admins.

By the way, I have never heard of the extension plowshare before. Can you share a link on where to find it?

That account was suspended for phishing and cannot be unsuspended.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

Looks like you have two accounts, softsys and ssinc. As stated in our ToS, you're only allowed to have one account. Which one would you like to keep?

If it still didn't work, I'll escalate this to our root admin.

The iconv extension isn't installed on Johnny's PHP 7.2. For you, it's already installed (Tommy's PHP 7.3).

You can probably just leave the account as is and it will delete over time.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

The iconv extension seems to be installed already on Tommy's PHP 7.3. Do you have any .htaccess file that might be interfering with the server's PHP configuration? @Luigi123: Check for installed extensions first.

Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress. Something that might help is this simply static Wordpress plugin. It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you. If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

A root admin will need to enable PostgreSQL remote access for you. Escalating...

Your account was suspended for phishing.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.