flazepe

This support request is being escalated to our root admins.

Unblocked. Make sure you use the correct SFTP credentials.

This support request is being escalated to our root admins.

Unblocked.

Unblocked. This won't happen if you use https://www.heliohost.org/login/ to login.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

Are you sure that's the correct username? It should be <username>_<user>.

I'm still wondering why it's taking this long to migrate. People even know the "private" address now.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

Unblocked.

What is the IP to be unblocked?

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

You were suspended for "Copyright infringement of Apple".

This support request is being escalated to our root admins to clarify.

This support request is being escalated to our root admins.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.

If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Your account was suspended for using a temporary email to sign up. This is not allowed as stated in our terms of service.

Unblocked.

This was another failed main domain change. The .heliohost.us domains really don't like being set by the main domain change script...it was correct in the admin tools, but WHM had the lunars.us still which is why it didn't work.

Krydos changed it manually. I'm sure?