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Unknown025

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Unknown025 last won the day on October 31

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About Unknown025

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  1. Unknown025
    Your account is indeed consuming 230 MB of space. Do you have any databases configured? Those are factored into your storage space.
  2. Unknown025
    Glad you figured it out.
  3. Unknown025
    Okay. That account is suspended for using over 10,000 CPU. I cannot tell you exactly what is causing so much CPU load, so I will escalate your thread so an administrator can look into that for you. In the meantime, I will unsuspend your account.
  4. Unknown025
    Haven't seen that before. I'll escalate your thread so an administrator can look into this for you.
  5. Unknown025
    You were actually suspended for creating multiple accounts, which is against our terms of service. Which account do you wish to keep?
  6. Unknown025
    You're located on Tommy, which is currently undergoing server maintenance. You can follow the latest updates here: https://status.heliohost.org/incident/880
  7. Unknown025
    I'll escalate your request so an administrator can handle that for you.
  8. Unknown025
    Is your VPS #115? It looks to be working fine as far as I can tell, but an administrator would be able to give a more specific answer. What steps have you tried so far?
  9. Unknown025
    Your account does not appear to be suspended at this time. Are you able to login at https://heliohost.org/login?
  10. Unknown025
    Domain added. You'll need to create an A record to Johnny's IP address or switch to HelioHost's nameservers for the changes to take effect.
  11. Unknown025
    Your account was suspended as you had created more than one account, which is against our terms of service.
  12. Unknown025
    IP address unblocked.
  13. Unknown025
    Your account has been deleted, and an invite link to create a new account has been sent to your email.
  14. Unknown025
    I have added the domain to your account. An administrator will have to configure email for you, so I have escalated your thread so they can look into that for you.
  15. Unknown025
    Account unsuspended. It may take up to two hours to begin working again.
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